How to contact Trading Standards

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The Government has set out a package of temporary measures to support businesses through this period of disruption caused by the Coronavirus (COVID-19). For more information, visit the Government page: Coronavirus business support

See also: Important information for our contracted suppliers

Business and consumer advice

Under a National Government initiative, consumer and general business advice is provided by the Citizens Advice Consumer Service on behalf of Trading Standards.

Full advice will be provided by trained staff at Citizens Advice Consumer Service on how to deal with your enquiry. If the matter requires the involvement of Trading Standards or another regulatory service, the Citizens Advice Consumer Service will refer it to the appropriate agency for action.

To contact Citizens Advice Consumer Service, please call on 0808 223 1133 (Minicom users should call on 08451 28 13 84). Open Monday to Friday 9am – 5pm.

To contact by email please use this online form.

For more information go to Consumer Advice and Making Complaints.

For businesses please contact us at 0345 60 80 197 (option 4)

Animal Health, Explosives and Fireworks Licences or Bespoke Business Advice

For enquiries about the movement, feeding and treatment of farm animals, explosives/fireworks licences or to request bespoke business advice please call 0345 60 80 197 (option 2) or email us at:

Directions to County Hall

If you need to attend an appointment, check our information about public transport and parking at County Hall.

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Address

Trading Standards, County Hall, St Anne's Crescent, Lewes, East Sussex BN7 1UE

Business and consumer advice

Under a National Government initiative, consumer and general business advice is provided by the Citizens Advice Consumer Service on behalf of Trading Standards.

Full advice will be provided by trained staff at Citizens Advice Consumer Service on how to deal with your enquiry. If the matter requires the involvement of Trading Standards or another regulatory service, the Citizens Advice Consumer Service will refer it to the appropriate agency for action.

To contact Citizens Advice Consumer Service, please call on 0808 223 1133 (Minicom users should call on 08451 28 13 84). Open Monday to Friday 9am – 5pm.

To contact by email please use this online form.

For more information go to Consumer Advice and Making Complaints.

For businesses please contact us at 0345 60 80 197 (option 4)

Animal Health, Explosives and Fireworks Licences or Bespoke Business Advice

For enquiries about the movement, feeding and treatment of farm animals, explosives/fireworks licences or to request bespoke business advice please call 0345 60 80 197 (option 2) or email us at:

Directions to County Hall

If you need to attend an appointment, check our information about public transport and parking at County Hall.