Book a ride
App: Use the Flexibus app on your smartphone or tablet to book, pay for and track your bus in real-time.
Watch a video on how to book a ride or download the how to guide (.pdf)
Download the app:
Online: Use the online booking portal to book your ride
Phone: 01273 078203 (10am to 3pm, Monday to Friday, except Bank Holidays)
About booking
All bookings are made via the app or call centre. Bookings cannot be made with drivers.
When can I book?
You can book just 30 minutes before you want to travel and up to 7 days in advance.
Booking for others
Book for up to 9 passengers per trip. All passengers (including those travelling free) must be included, so the right number of seats are booked. If you book for someone else, it's better to do it over the phone so that the right passenger name is added to the trip.
Flexibus will pick up/drop off other passengers, so a journey may take longer than you expect. To help make rides as efficient as possible, passengers cannot make changes to their journey after it has started.
Ride confirmation
You can opt for an in-app booking confirmation, or a phone call with estimated pick up and drop off times.
Your ride confirmation will be the vehicle number plate. The driver will check your booking details when you board. All buses will have the Flexibus branding on the side and the front.
Payment receipts are sent via email.
Paying your fare
Simply show your ticket or bus pass, or pay for a pre-booked journey onboard. You can use cash, card or contactless. You can't pay over the phone.
See: Fares and tickets.
Cancellation and missed rides
Cancel a booking via the app or by phone. If you cancel up to 30 minutes before the start of your booking, you will receive a full refund.
Missed rides delay other passengers and you will be charged in full - please cancel where possible. If you make frequent cancellations or miss rides, your account may be suspended.
See: Fair use policy.
