Parking charter

Our commitment is to provide a parking service that is helpful, fair but firm while working towards achieving excellence.

To be helpful

  • We will mark streets and car parks as clearly as possible to show where you can and cannot park
  • Civil enforcement officers will give advice on parking and how to park safely within the restrictions
  • All staff will treat customers with respect and courtesy and will expect the same in return

To be fair

  • We will ensure that enforcement is carried out fairly and consistently
  • We will take photographs to support the issuing of a Penalty Charge Notice (PCN) where possible
  • We will review our policies and guides regularly

To be firm

  • All challenges against PCNs will be considered in line with our policies
  • We will act to recover debts owed to the Council for non-payment of PCNs
  • We will work to protect all staff from abuse and violence

To achieve excellence

  • We will respond to all enquiries promptly
  • We will be clear and concise in our explanations and always use plain English
  • We will regularly review communication to improve access to parking information

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