Practical skills and self-development
Equality, diversity and inclusion
Active Allyship Workshop
Course details
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Contact
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corporate.training@eastsussex.gov.uk
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Target audience
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All users
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Subject
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Practical Skills and Self Development
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Course description
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Want to be an Equality Ally but don’t know where to start?
This new one-day course will help staff ensure that equality and inclusion is at the core of our practice. After reviewing key equality duties and principles, we will explore why allyship matters more than ever in the county and the council, discuss practical ways to improve our awareness and practice, and explore actions to enable us to become effective allies to our colleagues, service users and the wider population.
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Training Objectives
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This workshop will cover:
- Recap of core knowledge - definitions of core concepts, legal framework and types of discrimination.
- What does diversity look like in the local East Sussex context?
- What is allyship?
- Why is allyship important and why now?
- Understanding racism, discrimination and microaggressions
- How to identify and challenge microaggressions in the workplace.
- Understanding our personal identity and how it relates to allyship.
- How to be a good ally in practice and being an ‘upstander’.
- Other forms of allyship and effecting change.
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Learning Outcomes
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Understanding how to be an effective ally in practice (including combatting the bystander effect) and making personal commitments to become better allies.
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Maximum places
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16
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Cost
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£160
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Number of sessions
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1
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To cancel a course booking, please use the Learning Portal - cancellation form.
Reporting Discrimination - Help Us to Help You…We’re Listening
Course details
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corporate.training@eastsussex.gov.uk
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All users
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Practical skills and self-development
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HR colleagues will explain how the guidance and processes for anyone who’s experiencing discrimination has been reviewed and improved. You’ll hear about the options and support available to you in raising a concern and the importance of recording incidents. You will also hear about how this links with the new ASCH project on protecting staff from violence, harassment and discrimination. This project is improving support available to staff who interact with service users and is being carried out by ASCH.
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1 day ahead of the course date
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No Fee
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1
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Course dates, venue and times
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Please make a note of the course code and date, you will need this to book.
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Course code
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Venue
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Course dates
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Time
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Go to booking form
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To cancel a course booking, please use the Learning Portal - cancellation form.
Cultural curiosity: working better with migrant communities - introductory
Course details
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corporate.training@eastsussex.gov.uk
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All users
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Understanding the needs and experiences migrant communities
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This workshop is for staff with limited experience of working with migrant communities including people seeking refuge or asylum in the UK.
The course aims to further understanding of the needs and experiences of migrant populations, the refugee experience, and the subsequent impact on physical and mental wellbeing, and support services available.
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The workshop will cover:
- Changing demographics of East Sussex and the importance of understanding migrant populations
- Terminology around migrants, refugees and asylum seekers
- How and why people leave their homes and the different schemes and routes to seeking asylum
- Barriers faced by migrant populations
An overview of immigration services available
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By the end of the session participants will have gained knowledge on the needs and experiences of migrant communities and an overview the support available.
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This course is for staff who have not worked regularly with migrant communities.
There is also an ‘advanced’ course.
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1 day ahead of the course date
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No Fee
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1
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Course dates, venue and times
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Please make a note of the course code and date, you will need this to book.
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Course code
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Venue
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Course dates
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Time
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Go to booking form
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To cancel a course booking, please use the Learning Portal - cancellation form.
Equalities Impact Assessment
Course details
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corporate.training@eastsussex.gov.uk
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All users
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Practical skills and self-development
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This free workshop will explain the aims, benefits and process of Equality Impact Assessment in order to prepare participants for undertaking EqIAs in their service area.
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The workshop will cover:
- How Equality Impact Assessments help us meet our legal duties and improve services
- The East Sussex template and approach
- Practical considerations for undertaking Equality Impact Assessments
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By the end of the workshop participants will understand the importance of assessing equality impacts, feel equipped to undertake the required Equality Impact Assessments in their service and know where to go for support.
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1 day ahead of the course date
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No Fee
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1
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Course dates, venue and times
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Please make a note of the course code and date, you will need this to book.
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Course code
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Venue
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Course dates
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Time
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ESC/23/396
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Delivered remotely via MS Teams
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13 March 2024
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14:00 - 16:00
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Go to booking form
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To cancel a course booking, please use the Learning Portal - cancellation form.
Equality Monitoring
Course details
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corporate.training@eastsussex.gov.uk
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All users
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Practical skills and self-development
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This free workshop will explain the council’s new equality monitoring form and why monitoring is central to service improvement. It will support participants to monitor more effectively and confidently, and to use data to make services better.
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The workshop will cover:
- Why collecting equality data is so important
- How and when to monitor equality data, including how to ask the questions, using the templates and data protection
- Using data, including comparing with Census 2021 data
- The council templates and where to find support
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By the end of the session participants will be familiar with the new monitoring template, understand the value of equality monitoring, feel more confident to monitor, and know where to find more information.
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1 day ahead of the course date
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No Fee
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1
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Course dates, venue and times
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Please make a note of the course code and date, you will need this to book.
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Course code
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Venue
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Course dates
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Time
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ESC/23/67
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Delivered remotely via MS Teams
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13 December 2023
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14:00 - 15:00
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ESC/23/395
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Delivered remotely via MS Teams
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6 March 2024
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10:00 - 11:00
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Go to booking form
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To cancel a course booking, please use the Learning Portal - cancellation form.
Neurodiversity At Work - Webinar - 1 Hour
Course details
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corporate.training@eastsussex.gov.uk
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ESCC Staff and Managers
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Practical Skills
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This introductory briefing is part of the council’s offer for Neurodiversity Week 2023. The workshop will be a fun, informative and interactive introduction to neurodiversity in the workplace and will look at what neurodiversity is and isn’t, what is means to be a neurominority, strengths of neurodiverse people, and how best to embrace and support neurodiversity in the workplace. We will focus on autism, ADHD and dyslexia, though there are, of course, other neurodiverse conditions.
We will be using an external website called www.menti.com a few times. I will ask you to go to this website and enter a code I will give you, to complete a simple task, such as entering three words for a live word cloud. I will support you with this if you need any help.
For a more detailed exploration of this topic, try the ‘Neurodiversity At Work Awareness’ course, which offers practical strategies for the workplace.
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100
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1 day ahead of the start date
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1
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Course dates, venue and times
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Please make a note of the course code and date, you will need this to book.
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Course code
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Venue
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Course dates
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Time
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Go to booking form
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To cancel a course booking, please use the Learning Portal - cancellation form.
Neurodiversity At Work Awareness
Course details
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corporate.training@eastsussex.gov.uk
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ESCC Staff
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Practical Skills
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This course offers an overview of the neurodiverse profile and practical ideas for the workplace so that you can work at your best. This course is for all staff who would like to gain a better understanding of neurodiversity, and is one of our suite of equality, diversity and inclusion courses.
What does the Neurodiversity Awareness Training cover?
- How do you recognise Dyslexia, Dyspraxia, Dyscalculia, ADHD and Autistic Spectrum Condition at work?
- How do other conditions such as anxiety and depression affect thinking and communication?
- What causes ‘neurodiversity’?
- Workplace implications - strengths, struggles, how to make reasonable adjustments
- Strategies for all workplaces
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This course aims to provide a general overview and build a basic awareness.
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By the end of the course participants should gain a thorough overview of the neurodiverse profile and the implications of this for workplace performance. You’ll also gain some practical ideas for making sure the work environment suits a diverse range of employees, and how to organise tasks so that people can work at their best.
Greater awareness and knowing more about what causes typical issues such as time management problems or memory difficulties can make a huge difference. It is often possible to pre-empt difficulties and prevent the need for further reasonable adjustments.
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This course is a mix of presentation, group discussion, small group exercises, case studies and lots of interaction! Bring any questions you have and case studies are welcome.
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15
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1 day ahead of the start date
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£80
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1
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To cancel a course booking, please use the Learning Portal - cancellation form.
Mitigating Unconscious Bias
Course details
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corporate.training@eastsussex.gov.uk
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All users
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Practical skills and self-development
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Our minds are geared to work efficiently; constantly using expedient short-cuts that enable us to make quick decisions and responses.
Whilst we cannot ever penetrate the nuts and bolts of our mental machinery, we can recognise that these short-cuts can sometimes cloud our judgement.
At worst, our biases perpetuate ageism, racism, sexism and numerous other forms of covert or overt discrimination and persecution.
This one-day course invites participants to query their own perceptions and perspectives and examine the impact on their relationships and working practises.
The trainer is an experienced psychotherapist, debriefer and coach.
Due to the participatory nature of the course, the maximum number of participants is 10 and a degree of openness and readiness to participate in the programme is required.
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The course will be especially useful for those with responsibility for recruitment, appraisals, strategy, policy & process development and organisational functions.
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What is Unconscious Bias?
- Review of unconscious/implicit bias theory & current research
- Specific forms of biases
- How we are ‘wired’/neuropsychology
- Expediency and compartmentalising
- Recognising preferences and prejudices
- Drivers and schemas
How does UB effect the workplace?
- Advantages of diversity, inclusivity & equality
- Don’t I have the right to an opinion?
- Personal values vs organisational/societal values
- Necessity of associated policies and processes
- Culture, recruitment & appraisals
- Micro-inequities
Strategies for effectively managing personal biases
- Micro-affirmations
- Reflective conversations and role-plays
- De-biasing, counter- and positive stereotyping
- Impartiality - who do I say yes/no to?
- Impartial time management
- Increasing contact/experience
- Structure and accountability
- Listening skills
- Mindfulness - to increase self-awareness, reduce implicit bias and decrease discriminatory decision making
- Team accountability/reviews
- Making a personal action plan and commitment
- Recommended reading and resources
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10
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1 day ahead of the start date
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£160
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1
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To cancel a course booking, please use the Learning Portal - cancellation form.
Autism Awareness Training
Course details
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corporate.training@eastsussex.gov.uk
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ESCC staff
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Practical Skills and Self Development
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To learn about autism, a complex and challenging long-term condition for many individuals.
An introduction to the autism spectrum and how it is experienced by different individuals.
An overview of the evolution of autism from diagnosis to interventions.
Learn how best to support and understand individuals, with lived experience examples.
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- Understand what is meant by autism, why it is considered a spectrum and how it affects different individuals
- Appreciation of theoretical and clinical perspectives and personal experience
- Learning key features of autism
- Understand diagnosis, prevalence, and interventions
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- What is autism?
- Diagnosis
- Psychological theory
- A spectrum of conditions, including Asperger’s, PDA and PDD, ‘Neurodiversity’
- Characteristics and traits
- Legal aspects, history, and prevalence
- Social characteristics
- Interacting and communicating (non-verbally and with language)
- Behaviours and routines
- Sensory impact and stress
- Skills and talents
- Stigma and myths
- Interventions and technologies
- Workplace support
- Research
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This workshop will be interactive, with discussion around lived experiences. Some elements may be triggering and as such, we will provide some pre-training information before the event.
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12
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1 day ahead of start date
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£80
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1
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To cancel a course booking, please use the Learning Portal - cancellation form.
How to work with Gypsy, Roma & Traveller communities
Course details
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Contact
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corporate.training@eastsussex.gov.uk
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Target audience
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All users
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Subject
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Practical Skills and Self Development
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Course description
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Continuing our GRT History Month celebrations, we’re pleased to invite you to an MS Teams session to help you learn more about working with Gypsy, Roma & Traveller communities.
The session will be presented by Sharron Bryant, the council’s Child Protection Advisor and Independent Reviewing Officer Travelling Community Lead.
Sharron will share both professional and personal knowledge and experience of working with Gypsy, Roma and Traveller communities, particularly exploring the barriers to the community engaging, and professionals’ confidence in working with them.
Sharron wants to help staff to bridge the knowledge gap. She says: “You don’t have to be an expert. This is a chance to ask someone without fear. It’s okay not to know, so ask me!”
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Maximum places
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--
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Cost
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£0
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Number of sessions
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1
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To cancel a course booking, please use the Learning Portal - cancellation form.
Creative Thinking and Continuous Improvement
Course details
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corporate.training@eastsussex.gov.uk
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All users
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Practical Skills and self-development
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Creative Thinking & Continuous Improvement programme has been developed to give managers and staff the tools, techniques and practice the skills in order to be more efficient, think of new ideas, and take the initiative and responsibility for improvement ideas, using Kaizen and creative thinking techniques.
This course is suitable for managers or staff who would like to learn how to solve problems creatively and how to encourage colleagues to do the same.
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- Use creative thinking tools for new ideas to achieve your objectives
- Take away the ‘5 step plan’ – a technique for thinking through problems and objectives to implementation
- Be able to run your future meetings as thinking environments
- Learn the fundamentals of Continuous Improvement in order for it to be taken forward as a philosophy within your part of the organisation
- Use VAFA – Value Added Flow Analysis to look at current processes and identify waste
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Benefits of the programme
- Create more ideas for projects
- Be able to facilitate creative thinking in others
- Question the norm and “challenge the way it’s done”
- Save time and resources
- Learn to use techniques such as random word, problem reversal, 5 whys, mind mapping, thinking hats, how do they do it, and other tools.
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- The face-to-face course is a one-day workshop.
- The remote programme has been split into two half day modules – Creative Thinking – 3 hours, and Continuous Improvement – 3 hours, delivered on a virtual platform.
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12
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1 day ahead of the start date
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£160
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1
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To cancel a course booking, please use the Learning Portal - cancellation form.
Presenting with Impact
Course details
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All users
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Practical Skills and Self Development
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This unique one-day course uses proven acting and drama techniques to ensure people prepare themselves fully and lose any fears they might have about speaking aloud or to potentially difficult audiences.
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The course is relevant to anyone who delivers presentations as part of their job.
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Whether you are presenting at a conference or informing other staff, being able to convey the message effectively is crucial. This means being relaxed, engaging and able to project your voice so everyone can hear you and your words resonate with them.
First impressions count, so the importance of body language must also not be underestimated.
There are also tips and techniques for answering questions during the potentially tricky Q&A session.
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12
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1 day ahead of the start date
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£160
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1
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Course dates, venue and times
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Please make a note of the course code and date, you will need this to book.
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Course code
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Venue
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Course dates
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Time
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ESC/23/277
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ESTDC, Training Centre, St Marys House, Eastbourne
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24th January 2024
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09:30 - 16:30
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Go to booking form
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To cancel a course booking, please use the Learning Portal - cancellation form.
Working In a Political Environment
Course details
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corporate.training@eastsussex.gov.uk
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ESCC staff
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Practical Skills & Self-Development
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This course raises awareness of the political environment and decision-making processes in East Sussex County Council. It explores the broader political environment in which we work and live. Interactive exercises focus on the varied roles of elected Councillors (Members) and explore the relationship between Members and officers.
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This course is ideal for anyone who wants to gain a better awareness of how the County Council works as a political organisation.
It is recommended as an extension to the induction for all staff and is considered essential for those who are new to a local authority.
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By the end of the course, you will understand:
- the electoral areas within East Sussex
- the different roles of elected Members
- how top-level decisions are made in East Sussex County Council
- the role of overview and scrutiny
- the nature of the relationship between Members and officers
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15
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1 day ahead of the start date
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£80
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1
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Course dates, venue and times
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Please make a note of the course code and date, you will need this to book.
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Course code
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Venue
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Course dates
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Time
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ESC/23/254
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ESTDC, Training Centre, St Marys House, Eastbourne
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18th January 2024
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09:30-13:00
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ESC/23/255
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ESTDC, Training Centre, St Marys House, Eastbourne
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13th June 2024
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09:30-13:00
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Go to booking form
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To cancel a course booking, please use the Learning Portal - cancellation form.
Building Personal Resilience
Course details
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corporate.training@eastsussex.gov.uk
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Health and Wellbeing / Personal Development
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This Building Personal Resilience training programme is particularly helpful for all those who haven’t needed to work from home before and offers a refresher for those who are often home working.
The training is designed to help individuals understand and recognise their own stress and equip them to proactively build resilience by providing practical tools for dealing with stress.
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The content aims to help individuals:
- define ‘resilience’
- develop a personal plan for greater personal resilience
- know how to define stress from pressure
- know how stress affects them and their colleagues
- understand where stress comes from
- have a range of tools for dealing with the stress in their lives – both business and social
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The course offers a unique approach to stress training: it is guaranteed to be straightforward, practical and humorous. It offers a completely fresh approach to this often-sensitive subject.
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16
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1 day ahead of the start date
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£80.00
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1
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Course dates, venue and times
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Please make a note of the course code and date, you will need this to book.
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Course code
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Venue
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Course dates
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Time
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ESC/23/313
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ESTDC, St Marys House
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2 February 2024
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09:30 - 12:30
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ESC/23/314
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ESTDC, St Marys House
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2 February 2024
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13:30 - 16:30
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Go to booking form
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To cancel a course booking, please use the Learning Portal - cancellation form.
Personal Impact and Assertiveness Training
Course details
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corporate.training@eastsussex.gov.uk
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All users
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Practical Skills and Self Development
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This course will discuss your impact on others and developing your personal brand – described as “what people say about you when you leave the room” (Jeff Bezos).
The course introduces trusted techniques in how to deal with difficult situations and handle conflict in a direct, calm and controlled manner (“Assertiveness”), in order to recognise and appreciate the different communication needs of people.
The course will be highly interactive, please bring your specific examples of having to deal with particular situations.
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During and by the end of this course you will learn about:
- Our self-image – where does it come from and how right is it?
- The Qualities of Great Image projectors – what do they do that we can learn?
- Building your personal brand
- What do people say about you when you leave the room?
- The importance of brand
- How we judge people
- Defining your own Personal Brand
- Networking – how to introduce yourself strongly
- Getting the Visual, Verbal and Vocal side right
- Fake it till you become it – make people see what you need them to see
- Confidence and body language
- Confidence in tone and Voice
- Saying the right thing – certain and uncertain words
- ‘Big’ words
- What our behavioural styles say about us to others
- Recognise the characteristics of “difficult people”
- Effective use of body language, words and tone
- Examine techniques for changing behaviour – both your own and that of difficult people
- Convey your meaning assertively without infringing the rights of others
- Dealing effectively with difficult situations
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By the end of the course, you will feel equipped to work more effectively and productively with others by making changes as necessary to your personal style.
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12
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1 day ahead of the start date
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£160
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2
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Course dates, venue and times
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Please make a note of the course code and date, you will need this to book.
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Course code
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Venue
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Course dates
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Time
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ESC/23/303
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Remotely delivered via MS Teams
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Session1:
10 January 2024
Session2:
16 January 2024
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Both sessions
9:30 - 12:00
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ESC/23/479
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Remotely delivered via MS Teams
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Session1:
15 March 2024
Session2:
20 March 2024
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Both sessions
9:30 - 12:00
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Go to booking form
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To cancel a course booking, please use the Learning Portal - cancellation form.
Conflict resolution
Course details
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corporate.training@eastsussex.gov.uk
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All users
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Leadership and Management
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At East Sussex Council, you work with the public, clients, suppliers and colleagues.
You give them the best services and information possible.
But sometimes, people do the wrong things and consequently there are occasional conflicts that need to be managed.
Many people don’t like handling conflict, because they don’t know how to do it.
We know that mismanaged conflict can be very costly.
Conflict situations need to be handled properly.
So, how can we best resolve conflicts; quickly, easily, and without too much negative emotion?
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You will benefit from this course if:
- You have to handle strong, confident characters that you find difficult
- You sometimes “come on too strong” and thus make a bad situation, worse
- You sometimes evade and delay handling conflict in an attempt to “keep the peace”
- You believe that conflict can sometimes be based on miscommunication
- You think that if you say nothing the situation will resolve itself
- You wait and wait and wait....and then explode
- You are not sure when it is right and when it is NOT right, to compromise
If any of the above descriptions fit you, then you should attend this course
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Rational conflict training
- We have designed this Rational conflict resolution training to teach correct conflict management principles.
- We will show you how to correctly manage any conflict situation.
- This training shows people how to deal with conflicts in a clear, rational, assertive, and professional manner.
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12
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1 day ahead of the start date
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£160.00
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1
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Course dates, venue and times
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Please make a note of the course code and date, you will need this to book.
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Course code
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Venue
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Course dates
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Time
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ESC/23/279
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ESTDC, St Marys House, Eastbourne
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12th January 2024
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09:30-16:30
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Go to booking form
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To cancel a course booking, please use the Learning Portal - cancellation form.
Development Programme for Administrators
Course details
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corporate.training@eastsussex.gov.uk
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All users
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Practical Skills
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This highly participative course will consist of some input from the facilitator, group discussions and practical exercises. Participants will be encouraged to reflect on what they have learnt and to draw up action plans to put it in to practice back in the workplace.
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This course is suitable for office managers and administrators providing support to large teams who wish to further their personal and professional development.
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By the end of the course, you will have:
- identified your strengths as an administrator and any areas for development
- explored new ways of communicating with and supporting your managers and colleagues
- understood the concept and benefits of behaving assertively
- begun to develop effective techniques for managing time and stress
- identified the principles of impression management and influencing skills
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12
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1 day ahead of the start date
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£80
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1
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To cancel a course booking, please use the Learning Portal - cancellation form.
Telephone Skills Including Managing Aggression
Telephone Skills Including Managing Aggression
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corporate.training@eastsussex.gov.uk
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Communication
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This course will provide you with the knowledge and confidence to work effectively on the telephone including feeling confident with aggressive calls.
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This course is aimed at all staff in direct telephone contact with customers and service users with potential for conflict.
Please note that, if you are a member of ASC staff, you should firstly consider the very similar course entitled Managing Conflict and Aggression, which is intended specifically for you. Details of that course can be found by searching the Adult Social Care channel.
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This highly participative workshop covers:
- principles of communication
- core skills for handling telephone calls
- understanding telephone aggression
- diffusing and resolving conflict on the telephone
- law and policy on aggression in the workplace
- you will also have the opportunity to put learning into practice through scenario-based call simulation.
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16
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1 day ahead of the training
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£160
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1
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To cancel a course booking, please use the Learning Portal - cancellation form.
Managing Your Time Effectively
Course details
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corporate.training@eastsussex.gov.uk
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All users
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Practical Skills and Self Development
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Time pressures impact our work and personal lives as we aim to achieve higher levels of performance with less resource (time) to achieve it. The ability to manage time is an essential skill for effective people. Time management is not about cramming more work into your day, it is about doing better work, with less stress and knowing you have achieved what you set out to do. We will address how to manage your time when working from time.
All staff who need to make more productive use of their work time as well as understand their impact on other's time management. The techniques discussed are relevant to all and can and should be adapted to your particular role and needs.
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This course is suitable for all staff who need to make more productive use of their work time as well as understand their impact on other's time management. The techniques discussed are relevant to all and can and should be adapted to your particular role and needs.
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By the end of the course, you will have had the opportunity to consider:
- hitting deadlines
- avoiding time wasting tasks
- getting everything done and still having time to build relationships
- cutting out the stress and frustration of jumping from job to job
- assertive techniques to manage expectations
- working from home
- dealing with inappropriate multi-tasking, procrastination, paperwork management and interruptions
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|
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12
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|
1 day ahead of the start date
|
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£160.00
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1
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Course dates, venue and times
|
Please make a note of the course code and date, you will need this to book.
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Course code
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Venue
|
Course dates
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Time
|
|
ESC/23/306
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Remotely delivered via MS Teams
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13 March 2024
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09:30 - 13:00
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|
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Go to booking form
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To cancel a course booking, please use the Learning Portal - cancellation form.
Effective Minute Taking
Course details
|
corporate.training@eastsussex.gov.uk
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Practical Skills and Self Development
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This course is designed to give you guidelines and essential skills to help you writing clear and effective agendas and minutes for meetings.
More than that, this workshop will explore the ways in which you can become a more effective meetings administrator and support your Chair more productively.
As with all Yellow Day courses, all the learning is intensely practical.
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As a result of attending this course, participants will be able to:
- understand the importance and relevance of thorough preparation;
- build their relationship with the Chair;
- collect material and structure helpful agendas;
- increase confidence in listening and taking notes at meetings
- write concise and accurate minutes from notes in an appropriate style.
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- Helping to make meetings work
- The need for effective minutes and agendas
- The three golden rules of effective writing
- What are minutes?
- How minutes are used
- Producing minutes that work
- Preparing to write minutes
- Liaising with the Chair
- The Pre-meeting meeting
- How agendas work
- Key features of a clear agenda
- Improving agendas: content, sequence, responsibilities, timings
- Taking the minutes
- Active listening
- What to note down?
- Techniques for effective notetaking
- Summarising from your notes
- Writing the minutes
- Constructing a minute
- Emphasising action points
- Reviewing the minutes
- Clear, complete, concise, correct?
- Editing the minutes
- Paragraphs and sentences
- Choosing words wisely
- Active verbs
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13
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1 day ahead of the closing date
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Face to Face £160 (full day) / Remote £80 (half day)
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1
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To cancel a course booking, please use the Learning Portal - cancellation form.
Communication Skills
Course details
|
corporate.training@eastsussex.gov.uk
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Practical Skills and Self Development
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Effective communication techniques are vital for anyone who needs to manage or influence other people to achieve desired results. During this course the participant will gain a greater understanding of communication, message management and will also learn how to enhance their natural communication skills.
To aid your learning, please complete the pre-course work and ensure you bring it with you on the day of the training session.
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This one-day training course is designed to allow time for practice sessions with individual feedback. The participant is coached through any personal difficulties, resulting in increased personal effectiveness around communication.
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By the end of the course delegates will have learnt to:
- discuss the fundamental challenges with communicating effectively
- understand and be able to apply the key steps to effective communication and message management
- restate negative sounding statements into positive ones to avoid potential conflict
- identify various communication styles/mediums and apply them to specific scenarios
- identify constructive and destructive outcomes to using various communication styles
- develop communication action plans
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|
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12
|
|
1 day ahead of the start date
|
|
£160.00
|
|
1
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To cancel a course booking, please use the Learning Portal - cancellation form.
Customer Service
Course details
|
corporate.training@eastsussex.gov.uk
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|
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Practical Skills and Self Development
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This half day training course is designed to give you guidelines and essential skills in providing good customer service.
You will learn about the ESCC Customer Promise, and the ESCC policies which can help when handling difficult situations. Delegates will be encouraged to reflect on their practice and examine case studies throughout this course.
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This course is suitable for anyone looking to update their knowledge and skills of customer service.
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- Review your understanding of the ESCC Customer Promise, Customer Values and Customer Service Standards.
- Understand who your customers are and why excellent customer service is important.
- Understand how to handle difficult situations
- Practice and develop your customer service skills
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|
|
12
|
|
1 day ahead of the start date
|
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£80
|
|
1
|
Course dates, venue and times
|
Please make a note of the course code and date, you will need this to book.
|
|
Course code
|
Venue
|
Course dates
|
Time
|
|
ESC/23/379
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Remote via MS Teams
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16 January 2024
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09:30 - 13:00
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ESC/23/380
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ESTDC St Mary's House, Eastbourne
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19 March 2024
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09:30 - 13:00
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|
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Go to booking form
|
To cancel a course booking, please use the Learning Portal - cancellation form.
Report and email/letter writing
Course details
|
corporate.training@eastsussex.gov.uk
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|
|
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Practical Skills and Self Development
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This course is for anyone who writes correspondence and reports as part of their role and covers general report writing and letter writing skills. (We’ll also look at email.) You’ll learn about the structure and layout of correspondence and reports and develop a systematic approach to writing both. The course also covers how to adapt your tone of voice to different types of writing, as well as common questions about grammar, spelling and punctuation.
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This workshop enables you to produce well structured, user-friendly correspondence and reports. Specifically, you’ll leave the workshop able to:
- define clear functions for the correspondence and report you write
- use your writing to build and maintain positive customer relationships
- structure correspondence around clear messages and information
- draft correspondence more efficiently
- structure reports effectively
- use summaries and introductions well
- edit your work for clarity
- adapt your style to different readers and needs
- develop your skills in grammar, punctuation and vocabulary.
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This course applies the skills of effective writing in the context of relationship-building, both internally and externally, and of decision-making at a managerial level.
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11
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|
1 day ahead of the start date
|
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£160.00
|
|
1
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To cancel a course booking, please use the Learning Portal - cancellation form.
Climate Awareness Training
Course details
|
corporate.training@eastsussex.gov.uk
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ESCC staff
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Practical Skills and Self Development
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This session will cover
- Climate change science overview
- Carbon footprints
- How the council can lessen it's impact and help tackle climate change
- Strategies and skills for communicating action on climate change
- Social equity in relation to climate change
- A chance to reflect on the impact climate change is and will have
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Please note, you will be asked to make pledges on how to reduce carbon emissions.
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|
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15
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|
1 day ahead of the start date
|
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No charge
|
|
1
|
Course dates, venue and times
|
Please make a note of the course code and date, you will need this to book.
|
|
Course code
|
Venue
|
Course dates
|
Time
|
|
|
|
|
|
|
|
|
|
Go to booking form
|
To cancel a course booking, please use the Learning Portal - cancellation form.
Preparing for Retirement
Course details
|
corporate.training@eastsussex.gov.uk
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All users
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Health and Wellbeing / Personal Development
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This course is aimed at individuals who are retiring within the next 12 – 18 months. Attending the workshop prior to retirement may enable individuals to take greater advantage of the information provided.
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During this course you will:
- gain an understanding of the impact of change on lifestyle, status and time
- explore options of using time effectively including volunteering, learning and leisure
- explore ways of maintaining health and wellbeing during retirement
- learn about income in retirement including the Local Government Pension Scheme
- gain an understanding of money management such as budgeting and effects of inflation
- gain an understanding of investment options
- learn about legal issues and estate planning including wills, power of attorney, inheritance tax
- have the opportunity to think about the future including starting an action plan
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If you are in Adult Social Care and require funding for this course please contact sara.lewis@eastsussex.gov.uk
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17
|
|
1 day ahead of the start date
|
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£60
|
|
1
|
Course dates, venue and times
|
Please make a note of the course code and date, you will need this to book.
|
|
Course code
|
Venue
|
Course dates
|
Time
|
|
ESC/23/324
|
Remotely delivered via MS Teams
|
13 March 2024
|
10:00 - 12:00
|
|
|
|
|
Go to booking form
|
To cancel a course booking, please use the Learning Portal - cancellation form.
Introduction to the Local Government Pension Scheme - Part 1
Course Details
|
Contact
|
corporate.training@eastsussex.gov.uk
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Target audience
|
ESCC Staff
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Subject
|
Introduction to the Local Government Pension Scheme – Part 1
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Course description
|
This is part one of a two part course introducing the Local Government Pension Scheme.
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Training Objectives
|
Understand:
- What is a pension and understanding the different types.
- The key features of the Local Government Pension Scheme.
- Who can join and how much does it cost you.
- How the CARE (Career average revalued earnings) Scheme works.
- The real benefits of being in the Local Government Pension Scheme.
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Learning Outcomes
|
As part of Pensions Awareness week. by the end of this course you will have a basic understanding of what a pension is, the different types and understand how the Local Government Pension Scheme operates and benefits you.
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Additional Information
|
East Sussex Pension Fund are providing virtual training sessions which will introduce the Local Government Pension Scheme. These sessions are split into two parts. For those who prefer face to face training, we will be presenting a session which combines Parts 1 and 2. Please book either the virtual or face to face training.
This course is free, although a cancellation fee of £10 will be charged if a candidate does not turn up at the session. This course will be recorded.
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|
Maximum places
|
100
|
|
Closing Date
|
1 day ahead of the course date
|
|
Cost
|
£0.00
|
|
Number of Sessions
|
1
|
To cancel a course booking, please use the Learning Portal - cancellation form.
Introduction to the Local Government Pension Scheme - Part 2
Course Details
|
Contact
|
corporate.training@eastsussex.gov.uk
|
|
Target audience
|
ESCC Staff
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|
Subject
|
Introduction to the Local Government Pension Scheme – Part 2
|
|
Course description
|
This is part two of a two part training course designed to provide members with an overview of the Local Government Pension Scheme
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|
Training Objectives
|
In this course you will learn about:
- How the CARE (Career Average Revalued Earnings) works
- The different stages of the LGPS
- The rules surrounding transfers into and out of the Scheme
- What happens to your pension if you die
- What happens to your pension should you leave the Scheme
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Learning Outcomes
|
Understand how benefits are calculated in the LGPS, transfer rules, what happens on death and options available should you leave the Scheme.
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|
Additional Information
|
East Sussex Pension Fund are providing virtual training sessions which will introduce the Local Government Pension Scheme. These sessions are split into two parts. For those who prefer face to face training, we will be presenting a session which combines Parts 1 and 2. Please book either the virtual or face to face training.
This course is free, although a cancellation fee of £10 will be charged if a candidate does not turn up at the session. This course will be recorded.
|
|
Maximum places
|
100
|
|
Closing Date
|
1 day ahead of the course date
|
|
Cost
|
£0.00
|
|
Number of Sessions
|
1
|
To cancel a course booking, please use the Learning Portal - cancellation form.
Your Pension MOT
Course Details
|
Contact
|
corporate.training@eastsussex.gov.uk
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|
Target audience
|
ESCC Staff
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Subject
|
Your Pension MOT
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Course description
|
This course is designed to make you think about your own pension position. How to keep up to date with your Local Government Pension Scheme, how to pay more into your pension and will analyse what level of pension will you need in retirement.
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Training Objectives
|
By taking this course you will understand:
- Retirement living standards
- How to keep track of your pension online
- How to top up your pension
- Useful reference points including guides and websites
- What actions you can take to improve your pension position
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Learning Outcomes
|
By the end of this course you will have an understanding of standards of living in retirement, how to keep up to date with your Local Government Pension Scheme and how to top up your contributions.
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|
Additional Information
|
This course is free, although a cancellation fee of £10 will be charged if a candidate does not turn up at the session.
|
|
Maximum places
|
100
|
|
Closing Date
|
1 day ahead of the course date
|
|
Cost
|
£0.00
|
|
Number of Sessions
|
1
|
To cancel a course booking, please use the Learning Portal - cancellation form.
Introduction to the Local Government Pension Scheme - Part 1 & Part 2 (in-person)
Course Details
|
Contact
|
corporate.training@eastsussex.gov.uk
|
|
Target audience
|
ESCC Staff
|
|
Subject
|
Introduction to the Local Government Pension Scheme – Part 1 and Part 2
|
|
Course description
|
This course is designed to provide an overview of the Local Government Pension Scheme.
|
|
Training Objectives
|
In this course you will learn about:
- What is a pension and understanding the different types.
- The key features of the Local Government Pension Scheme.
- Who can join and how much does it cost you.
- How the CARE (Career average revalued earnings) Scheme works.
- The cost vs the benefit of being in the Local Government Pension Scheme.
- The different segments of the LGPS
- The rules surrounding transfers into and out of the Scheme
- What happens to your pension if you die
- What happens to your pension should you leave the Scheme
|
|
Learning Outcomes
|
By the end of this course you will have a basic understanding of what a pension is, the different types and understand how the Local Government Pension Scheme operates.
|
|
Additional Information
|
East Sussex Pension Fund are providing a face to face training session which will introduce the Local Government Pension Scheme. This session is presented as a combined session, for those who prefer virtual training, we will be presenting separate sessions Part 1 and 2. Please book either the virtual or face to face training.
This course is free, although a cancellation fee of £10 will be charged if a candidate does not turn up at the session.
|
|
Maximum places
|
30
|
|
Closing Date
|
1 day ahead of the course date
|
|
Cost
|
£0.00
|
|
Number of Sessions
|
1
|
To cancel a course booking, please use the Learning Portal - cancellation form.
Preparing for retirement from the Local Government Pension Scheme
Course Details
|
Contact
|
corporate.training@eastsussex.gov.uk
|
|
Target audience
|
ESCC Staff
|
|
Subject
|
Preparing for retirement
|
|
Course description
|
This course is designed to support members of the Local Government Pension Scheme who are thinking about retirement
|
|
Training Objectives
|
In this course you will find out about:
- When you can retire
- What does it mean to retire early, normal, late, or through ill health.
- Can you take tax free cash on retirement and how
- How your benefits are calculated
|
|
Learning Outcomes
|
By the end of this course you will understand what happens when you retire from the Local Government Pension Scheme.
|
|
Additional Information
|
This course is free, although a cancellation fee of £10 will be charged if a candidate does not turn up at the session.
|
|
Maximum places
|
100
|
|
Closing Date
|
1 day ahead of the course date
|
|
Cost
|
£0.00
|
|
Number of Sessions
|
1
|
Course dates, venue and times
|
Course code
|
Venue
|
Course dates
|
Time
|
|
ESC/23/474
|
Held Remotely Via MS Teams
|
19 January 2024
|
12:00 - 12:45
|
|
ESC/23/475
|
Held Remotely Via MS Teams
|
24 January 2024
|
13:00 - 13:45
|
|
|
|
|
Go to booking form
|
To cancel a course booking, please use the Learning Portal - cancellation form.
How to retire from the Local Government Pension Scheme
Course Details
|
Contact
|
corporate.training@eastsussex.gov.uk
|
|
Target audience
|
ESCC Staff
|
|
Subject
|
How to retire from the Local Government Pension Scheme
|
|
Course description
|
This course is designed to make members of Local Government Pension Scheme (LGPS) understand the process to follow when they are wanting to retire.
|
|
Training Objectives
|
In this course you will understand:
- The importance of having an income in retirement and how this can impact on your lifestyle
- Things to think about in retirement
- Where to get support in making retirement decisions
- The process you need to follow when you retire from the LGPS.
- How pension payments are made and the tax rules around them
|
|
Learning Outcomes
|
By the end of this course you will be aware of the steps you should take at retirement and how to get support.
|
|
Additional Information
|
This course is free, although a cancellation fee of £10 will be charged if a candidate does not turn up at the session.
|
|
Maximum places
|
100
|
|
Closing Date
|
1 day ahead of the course date
|
|
Cost
|
£0.00
|
|
Number of Sessions
|
1
|
Course dates, venue and times
|
Course code
|
Venue
|
Course dates
|
Time
|
|
ESC/23/476
|
Held Remotely Via MS Teams
|
23 February 2024
|
12:00 - 12:45
|
|
ESC/23/477
|
Held Remotely Via MS Teams
|
28 February 2024
|
13:00 - 13:45
|
|
|
|
|
Go to booking form
|
To cancel a course booking, please use the Learning Portal - cancellation form.
In Work Progression
Course details
|
Contact
|
corporate.training@eastsussex.gov.uk
|
|
Target audience
|
ESCC Staff
|
|
Subject
|
How to improve your job prospects and pay.
|
|
Course description
|
This course is designed to help Universal Credit Claimants secure job promotions and better pay.
If you are a parent, the DWP could help by paying up to 85% of your childcare costs of up to £951 per month for one child or £1,630 per month for 2 or more. They can also pay for these costs in advance, making it easier to move into work or to increase your working hours.
|
|
Training Objectives
|
In this drop-in session you will be able to get advice on various subjects, to include CVs, interview skills and self-employment.
We will also discuss ways in which you can maximise your skills, either to increase your hours or work towards a promotion. You may also qualify for funding for training or a qualification.
|
|
Learning Outcomes
|
By the end of this session you will be aware of various ways in which you can improve your skills to help you in your employment progression.
|
|
Additional Information
|
This session is free
|
|
Cost
|
£0.00
|
|
Number of Sessions
|
1
|
To cancel a course booking, please use the Learning Portal - cancellation form.
Census 2021 equality data presentation - Webinar - 1 Hour
Course details
|
ESCC Staff
|
|
Practical Skills
|
|
Open to all staff, the session will include a run-through of the Census tools which can help you explore the data, summaries of the data available and what’s coming next – all invaluable to service planning, completing Equality Impact Assessments, targeting projects and much more.
|
|
100
|
|
1 day ahead of the start date
|
|
NO CHARGE - free to ESCC staff
|
|
1
|
Course dates, venue and times
|
Please make a note of the course code and date, you will need this to book.
|
|
Course code
|
Venue
|
Course dates
|
Time
|
|
|
|
|
Go to booking form
|
To cancel a course booking, please use the Learning Portal - cancellation form.
