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Overcoming Overwhelm bespoke (neighbourhood support team)

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience Neighbourhood support team
Subject Health and Wellbeing
Course description What is overwhelm and what causes it? Being overwhelmed occurs when there is too much of something going on or we don’t have enough time to complete everything.    This can happen for a number of reasons, but a feeling of too many things to do, too much work, too much work pressure and too many deadlines can be a major contributor. Feeling overwhelmed can have repercussions on the whole of our life. It can make us feel tired, interfere with our sleep and make it difficult for us to think rationally. These negative emotions can make it more difficult for your body to fight off infections and can have a physical effect with fatigue, neck and upper-back pain, for example. Add all this together and it can affect every area of life, impacting our social lives and relationships, on top of the work challenges.  All these feelings can distract us from being effective and efficient and that, in turn, may lead to lowered ‘performance’, setting up a vicious cycle dragging us further down. It may result in procrastination (making things worse!) and creative avoidance – doing things that don’t really matter to distract ourselves or things that give us pleasure, putting off the real work further.
Training objectives The course is made up of 2 sessions:  Session 1 
  • Understanding that our minds can both work against or for us may encourage us to make any changes in thought patterns / deeply held beliefs 
  • Knowing that we not alone with these feelings also helps to dissipate feelings of anxiety and worry 
  • Having practical tips, tools and strategies at their disposal, will empower participants wanting to make the changes and adjustments that they feel are right for them
  Session 2 
  • Participants will have a deeper understanding of their personal triggers and how their personality profile can impact their experience of stress 
  • They will have a practical appreciation of how their personality can support them in building resilience appropriately for their character 
  • They will be able to acknowledge the personal action they can choose to take in order to support themselves 
  • They will have an appreciation that not everyone thinks, reacts, communicates, manages and behaves in the way they do 
They will hear about the importance of lifestyle choices around nutritional and physical wellbeing
Learning outcomes This course offers a practical and experiential opportunity to understand, appreciate and acknowledge that different situations trigger people in different ways. What one person will find ‘easy’ another may find ‘challenging’ and adding to levels of stress.  Once we have an understanding of our personal ‘triggers’ we are then in a better position to find the solutions to manage our stress, our workloads, and find effective ways that enable us to feel more ‘in control’. 
Additional information This course supports people with everyday life and work stress, helping them to overcome their overwhelm and develop their resilience. It does not replace professional intervention(s) for those with more complex issues (eg PTSD).  Pre-course - Each participant will be sent a link to complete the online CORE Matrix questionnaire, this will take 10 - 15 minutes. Once completed each participant will be sent their full profile.
Maximum places 20
Closing date 2 weeks ahead of course start date
Cost NA Bespoke
Number of sessions 2
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/441 ESTDC St. Mary's House, Eastbourne 25 September Session 1 10:00 - 13:00 Session 2 14:00 - 16:30
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To cancel a course booking, please use the Learning Portal - cancellation form.

Creative Thinking and Continuous Improvement - bespoke

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience bespoke for Adult Social Care and Health
Subject Practical Skills and self-development
Course description Creative Thinking & Continuous Improvement programme has been developed to give managers and staff the tools, techniques and practice the skills in order to be more efficient, think of new ideas, and take the initiative and responsibility for improvement ideas, using Kaizen and creative thinking techniques. This course is suitable for managers or staff who would like to learn how to solve problems creatively and how to encourage colleagues to do the same.
Training objectives
  • Use creative thinking tools for new ideas to achieve your objectives
  • Take away the ‘5 step plan’ – a technique for thinking through problems and objectives to implementation
  • Be able to run your future meetings as thinking environments
  • Learn the fundamentals of Continuous Improvement in order for it to be taken forward as a philosophy within your part of the organisation
  • Use VAFA – Value Added Flow Analysis to look at current processes and identify waste
Learning outcomes Benefits of the programme
  • Create more ideas for projects
  • Be able to facilitate creative thinking in others
  • Question the norm and “challenge the way it’s done”
  • Save time and resources
  • Learn to use techniques such as random word, problem reversal, 5 whys, mind mapping, thinking hats, how do they do it, and other tools.
Additional information
Maximum places 12
Closing date 1 day ahead of the start date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/444 WH2, Westfield House, (County Hall), Lewes 21st September 2023 9:30 - 16:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

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Equalities, Diversity and Inclusion Workshop- Bespoke

Course Details.
Contact corporate.training@eastsussex.gov.uk
Target audience This course is for Human Resources OD Staff only.
Subject Practical skills and self-development
Course description This free workshop will support you in honing your practice and updating your skills in the understanding and practical application of the EDI agenda, particularly concerning complex cases.
Training objectives During our time together, we will pose several questions, share new research and information, and explore real-life scenarios. We will think about how we receive information, and work with it positively, confidently and knowledgably, particularly in encouraging informal resolution.
Learning outcomes We will learn what questions to ask managers when they consult with us We will learn  how to continue encouraging people to come forward in the early stages of concern, as well as how to build the trust that enables this.  We will learn techniques to work with information positively,  confidently and knowledgably,  and in particular in relation to encouraging informal resolution.
Maximum places 12
Closing date 1 week before the course start date
Cost N/A  Bespoke
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/465 Block North E (County Hall), Lewes 26th September 2023 9:30 - 12:30
ESC/23/466 Block North E (County Hall), Lewes 26th September 2023 13:30 - 16:30
Go to booking form  

To cancel a course booking, please use the Learning Portal - cancellation form.

Mitigating Unconscious Bias (CET only)

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Practical skills and self-development
Course description Our minds are geared to work efficiently; constantly using expedient short-cuts that enable us to make quick decisions and responses. Whilst we cannot ever penetrate the nuts and bolts of our mental machinery, we can recognise that these short-cuts can sometimes cloud our judgement. At worst, our biases perpetuate ageism, racism, sexism and numerous other forms of covert or overt discrimination and persecution. This one-day course invites participants to query their own perceptions and perspectives and examine the impact on their relationships and working practises. The trainer is an experienced psychotherapist, debriefer and coach. Due to the participatory nature of the course, the maximum number of participants is 10 and a degree of openness and readiness to participate in the programme is required.
Training objectives The course will be especially useful for those with responsibility for recruitment, appraisals, strategy, policy & process development and organisational functions.
 
Learning outcomes What is Unconscious Bias?
  • Review of unconscious/implicit bias theory & current research
  • Specific forms of biases
  • How we are ‘wired’/neuropsychology
  • Expediency and compartmentalising
  • Recognising preferences and prejudices
  • Drivers and schemas
How does UB effect the workplace?
  • Advantages of diversity, inclusivity & equality
  • Don’t I have the right to an opinion?
  • Personal values vs organisational/societal values
  • Necessity of associated policies and processes
  • Culture, recruitment & appraisals
  • Micro-inequities
Strategies for effectively managing personal biases
  • Micro-affirmations
  • Reflective conversations and role-plays
  • De-biasing, counter- and positive stereotyping
  • Impartiality - who do I say yes/no to?
  • Impartial time management
  • Increasing contact/experience
  • Structure and accountability
  • Listening skills
  • Mindfulness - to increase self-awareness, reduce implicit bias and decrease discriminatory decision making
  • Team accountability/reviews
  • Making a personal action plan and commitment
  • Recommended reading and resources
Additional information
Maximum places 10
Closing date 1 day ahead of the start date
Cost No Charge
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/493 Held remotely via MS Teams 25 October 2023 10:00 - 15:00
ESC/23/494 Held remotely via MS Teams 27 October 2023 10:00 - 15:00
ESC/23/495 Held remotely via MS Teams 13 December 2023 10:00 - 15:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Neurodiversity At Work (CET only)

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC Staff
Subject Practical Skills
Course description This course offers an overview of the neurodiverse profile and practical ideas for the workplace so that you can work at your best. This course is for all staff who would like to gain a better understanding of neurodiversity, and is one of our suite of equality, diversity and inclusion courses. What does the Neurodiversity Awareness Training cover?
  • How do you recognise Dyslexia, Dyspraxia, Dyscalculia, ADHD and Autistic Spectrum Condition at work?
  • How do other conditions such as anxiety and depression affect thinking and communication?
  • What causes ‘neurodiversity’?
  • Workplace implications - strengths, struggles, how to make reasonable adjustments
  • Strategies for all workplaces
Training objectives This course aims to provide a general overview and build a basic awareness. 
Learning outcomes By the end of the course participants should gain a thorough overview of the neurodiverse profile and the implications of this for workplace performance. You’ll also gain some practical ideas for making sure the work environment suits a diverse range of employees, and how to organise tasks so that people can work at their best. Greater awareness and knowing more about what causes typical issues such as time management problems or memory difficulties can make a huge difference. It is often possible to pre-empt difficulties and prevent the need for further reasonable adjustments.
Additional information This course is a mix of presentation, group discussion, small group exercises, case studies and lots of interaction! Bring any questions you have and case studies are welcome.
Maximum places 20
Closing date 1 day ahead of the start date
Cost No Charge
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/496 Held remotely via MS Teams 2 November 2023 9:30 - 13:00
ESC/23/497 Held remotely via MS Teams 21 November 2023 9:30 - 13:00
ESC/23/498 Held remotely via MS Teams 7 December 2023 9:30 - 13:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Supporting People During the Menopause (1/2 day) (CET only)

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Health and Wellbeing
Course description A half day session on how organisations, managers and team members can support colleagues experiencing the menopause and midlife transition 
Training objectives The business case: 
  • Stats to support the need for organisations to be aware of the professional impact of this life transition, both personally and organisationally 
The legal case: 
  • Employer’s responsibility and legal commitment to support staff 
What is the menopause? 
  • A brief description to put this life transition into perspective 
How might people present at work during this phase? 
  • Discussion and sharing information 
Learning outcomes Opening the conversation: 
  • How to ‘normalise’ the conversation for the benefit of all involved 
  • Taking action: What could you do as a result of this session: 
  • Personally? 
  • For the team? 
  • For the organisation? 
Additional information
Maximum places 20
Closing date one day ahead of course start date
Cost No charge
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/499 Held remotely via MS Teams 13 November 2023 13:30 - 17:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Supporting People During the Menopause (Masterclass) (CET only)

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Health and Wellbeing
Course description A short Masterclass session on how organisations, managers and team members can support colleagues experiencing the menopause and midlife transition 
Training objectives The business case: 
  • Stats to support the need for organisations to be aware of the professional impact of this life transition, both personally and organisationally 
The legal case: 
  • Employer’s responsibility and legal commitment to support staff 
What is the menopause? 
  • A brief description to put this life transition into perspective 
How might people present at work during this phase? 
  • Discussion and sharing information 
Learning outcomes Opening the conversation: 
  • How to ‘normalise’ the conversation for the benefit of all involved 
  • Taking action: What could you do as a result of this session: 
  • Personally? 
  • For the team? 
  • For the organisation? 
Additional information
Maximum places 20
Closing date one day ahead of course start date
Cost No charge
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/500 Held remotely via MS Teams 23 January 2024 14:00 - 15:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Equalities, Diversity & Inclusion for Managers (CET only)

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC Staff
Subject Leadership and management
Course description Public sector organisations have a responsibility under law to provide services and support their community and workforce in a way that drives forward equality and inclusion. Employees must develop an awareness of equality, diversity and inclusion to help them meet the needs of a diverse customer base and workforce, they need to be clear about best practice, and make their own commitment to this agenda within their roles. This programme aims to provide a general and comprehensive training for staff across the Council that ensures a good understanding of their responsibilities for equality. All delegates must have completed the Equality and Diversity e-learning session prior to attending this course.
Training objectives This training course has an emphasis on working with staff, partners and customers in an inclusive way. It is suitable for managers, commissioners and aspiring managers.
Learning outcomes By the end of this course participants will have had the opportunity to: understand how to manage performance effectively in a way that demonstrates their commitment to equality and diversity raise awareness of their personal responsibilities to promote diversity issues and the ways in which this will support effective team working clarify issues around inappropriate language and terminology, and ways of challenging, or dealing constructively with inappropriate behaviours in colleagues, managers and customers consider how to be inclusive and engage with stakeholders and residents in service/policy planning or commissioning
Additional information
Maximum places 16
Closing date One day ahead of course start date
Cost No Charge
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/501 Held remotely via MS Teams 12th December 2023 10:00-13:00
ESC/23/502 Held remotely via MS Teams 15th January 2024 10:00-13:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Supervision and Feedback within Maximising Performance (CET only)

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC Staff
Subject Leadership and management
Course description This course is for ESCC line managers who supervise and provide feedback to others. It aims to support line managers to develop their knowledge and practice within the Maximising Performance process.
Training objectives This course will support line managers to: reflect on their practice develop familiarity and use of the Maximising Performance toolkit learn about different models of feedback
Learning outcomes Delegates will have the opportunity to: Explore the function of supervision within the Maximising Performance process Identify the attributes of an effective supervisor Develop familiarity of the Maximising Performance toolkit, and how it can be used in supervision. Reflect on own use of Golden Thread discussions within Maximising Performance process. Review use of performance wheels within the Maximising Performance process Explore ways of managing difficult conversations Prepare for and practice providing feedback
Additional information
Maximum places 12
Closing date One week ahead of course start date
Cost No Charge
Number of sessions 2 if delivered remotely via MS Teams, 1 if at St Mary's House
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/505 Remote via MS Teams 19 & 20 October 2023  (a 2 day course) 09:30 - 13:00
ESC/23/506 Remote via MS Teams 29 & 30 November 2023 (a 2 day course) 09:30 - 13:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Emergency First Aid at Work Bespoke

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject First Aid / Health and Safety
Course description The Emergency First Aid at Work course  provides an excellent introduction to the basic principles of First Aid, and trains you to take control of a first aid situation in the workplace in the absence of a fully trained First Aider (see First Aid at Work).  The course tutor will assess you throughout the course, through multiple choice papers and observations. Upon completion, First Aid Awards will provide a certificate. At the end of the course trainees must demonstrate the skills and knowledge learnt during the course, when there will be some hands-on floor work. This will include demonstration of delegates' CPR skills, including chest compressions. Please note that if you ae unable for any reason to demonstrate those skills to a satisfactory degree you will not be able to pass the course and you will not receive a certificate. Your certificate will last for 3 years.
Training objectives Please consult the ESCC First Aid policy which sets out how many trained First Aiders are required and what their responsibilities are.
Learning outcomes Emergency First Aid at Work covers a range of topics within its syllabus including:
  • the Health and Safety (first aid) regulations
  • managing incidents
  • priorities of First Aid
  • treatment of unconscious casualties
  • resuscitation
  • shock
  • choking
  • seizures
  • bleeding
  • and other common workplace injuries
Additional information Please note - Freedom Leisure guidance: We are delighted that we can return to delivering First Aid Courses, but we must make sure that you are all safe to do so. Therefore, we ask that you read and follow the guidance below at all times for the duration of this course Adhere to the information provided by the venue
  • Wash your hands regularly or use hand sanitiser.
  • Wearing a face covering/mask is optional.
  • Please wash or sanitise your hands before and after every theory/practical session
  • If you use any shared equipment such manikins, auto injector pens etc, please clean them before and after use.
  • Please respect the tutor, we are governed by HSE. They will not ask you to do anything that they do not need to see. Please note, rescue breaths into a manikin do need to be seen. There are clear cleaning regimes, you will each be given a face mask and we dispose of the ‘lungs’ within the manikin after each training session.
  • If you have any concerns about the safety of yourself or colleagues, please report this to your line manager immediately.
  • A full copy of our risk assessment is available if required.
We believe that if we all follow these simple measures, we will provide a safe course environment for customers and trainers. However, if you think there is more that we can do, please speak to your tutor. We have adapted our delivery of first aid in line with HSE guidelines. As with all first aid, there is an element of interaction with others. However, we have compiled risk assessments based on this and have minimised the risk as much as possible and have done what we can to safeguard our course attendees and tutors throughout each course.
Maximum places 12
Closing date 1 day ahead of the start date
Cost Bespoke
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/518 Lansdowne Children Centre 24 November 2023 09:30 - 16:30
ESC/23/519 Lansdowne Children Centre 18 December 2023 09:30 - 16:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Equalities, Diversity & Inclusion for Staff (CET only)

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC Staff
Subject Leadership and management
Course description Public sector organisations have a responsibility under law to provide services and support their community and workforce in a way that drives forward equality and inclusion. Employees must develop an awareness of equality, diversity and inclusion to help them meet the needs of a diverse customer base and workforce, they need to be clear about best practice, and make their own commitment to this agenda within their roles. This programme aims to provide a general and comprehensive training for staff across the Council that ensures a good understanding of their responsibilities for equality. All delegates must have completed the Equality and Diversity e-learning session prior to attending this course.
Training objectives This training course has an emphasis on working with staff, partners and customers in an inclusive way. It is suitable for managers, commissioners and aspiring managers.
Learning outcomes By the end of this course participants will have had the opportunity to: understand how to manage performance effectively in a way that demonstrates their commitment to equality and diversity raise awareness of their personal responsibilities to promote diversity issues and the ways in which this will support effective team working clarify issues around inappropriate language and terminology, and ways of challenging, or dealing constructively with inappropriate behaviours in colleagues, managers and customers consider how to be inclusive and engage with stakeholders and residents in service/policy planning or commissioning
Additional information
Maximum places 16
Closing date One day ahead of course start date
Cost No Charge
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/503 Held remotely via MS Teams 5th December 2023 10:00-13:00
ESC/23/504 Held remotely via MS Teams 30th January 2024 10:00-13:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

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