Bespoke Training

Mitigating Unconscious Bias - CET Group

Course details
Contact Corporate.Training@eastsussex.gov.uk
Target audience Bespoke
Subject Practical skills and self-development
Course description Our minds are geared to work efficiently; constantly using expedient short-cuts that enable us to make quick decisions and responses. Whilst we cannot ever penetrate the nuts and bolts of our mental machinery, we can recognise that these short-cuts can sometimes cloud our judgement. At worst, our biases perpetuate ageism, racism, sexism and numerous other forms of covert or overt discrimination and persecution. This one-day course invites participants to query their own perceptions and perspectives and examine the impact on their relationships and working practises. The trainer is an experienced psychotherapist, debriefer and coach. Due to the participatory nature of the course, the maximum number of participants is 10 and a degree of openness and readiness to participate in the programme is required.
Training objectives The course will be especially useful for those with responsibility for recruitment, appraisals, strategy, policy & process development and organisational functions.
Learning outcomes What is Unconscious Bias?
  • Review of unconscious/implicit bias theory & current research
  • Specific forms of biases
  • How we are ‘wired’/neuropsychology
  • Expediency and compartmentalising
  • Recognising preferences and prejudices
  • Drivers and schemas
How does UB effect the workplace?
  • Advantages of diversity, inclusivity & equality
  • Don’t I have the right to an opinion?
  • Personal values vs organisational/societal values
  • Necessity of associated policies and processes
  • Culture, recruitment & appraisals
  • Micro-inequities
Strategies for effectively managing personal biases
  • Micro-affirmations
  • Reflective conversations and role-plays
  • De-biasing, counter- and positive stereotyping
  • Impartiality - who do I say yes/no to?
  • Impartial time management
  • Increasing contact/experience
  • Structure and accountability
  • Listening skills
  • Mindfulness - to increase self-awareness, reduce implicit bias and decrease discriminatory decision making
  • Team accountability/reviews
  • Making a personal action plan and commitment
  • Recommended reading and resources
Additional information
Maximum places 10
Closing date Minimum of 10 days ahead of course start date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/73 Remote - MS Teams 31 January 2023 10:00 - 13:00
ESC/23/74 Remote - MS Teams  9 February 2023 10:00 - 13:00
ESC/23/75 Remote - MS Teams  13 March 2023 10:00 - 13:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.


Neurodiversity At Work - CET Group

Course details
Contact Corporate.Training@eastsussex.gov.uk
Target audience Bespoke
Subject Practical skills and self-development
Course description This course offers an overview of the neurodiverse profile and practical ideas for the workplace so that you can work at your best. This course is for all staff who would like to gain a better understanding of neurodiversity, and is one of our suite of equality, diversity and inclusion courses. What does the Neurodiversity Awareness Training cover?
  • How do you recognise Dyslexia, Dyspraxia, Dyscalculia, ADHD and Autistic Spectrum Condition at work?
  • How do other conditions such as anxiety and depression affect thinking and communication?
  • What causes ‘neurodiversity’?
  • Workplace implications - strengths, struggles, how to make reasonable adjustments
  • Strategies for all workplaces
Training objectives This course aims to provide a general overview and build a basic awareness. 
Learning outcomes By the end of the course participants should gain a thorough overview of the neurodiverse profile and the implications of this for workplace performance. You’ll also gain some practical ideas for making sure the work environment suits a diverse range of employees, and how to organise tasks so that people can work at their best. Greater awareness and knowing more about what causes typical issues such as time management problems or memory difficulties can make a huge difference. It is often possible to pre-empt difficulties and prevent the need for further reasonable adjustments.
Additional information This course is a mix of presentation, group discussion, small group exercises, case studies and lots of interaction! Bring any questions you have, and case studies are welcome
Maximum places 15
Closing date Minimum of 10 days ahead of course start date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/78 Remote - MS Teams  23 February 2023 09:30 - 13:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.


The Menopause Demystified - CET Group

Course details
Contact Corporate.Training@eastsussex.gov.uk
Target audience Bespoke
Subject Health and Wellbeing 
Course description Are you curious about how the menopause can affect you?  Would you like to understand this part of your life, know how to manage it and be confident with your choices?  This three and a half-hour online session is aimed at those going through the menopause and offers information and tips to understand the process and emerge stronger. 
Training objectives
  • Menopause questionnaire 
  • Potential experiences and impact of the menopause 
  • Katie’s story 
  • Sharing experiences and how to thrive 
  • What is the menopause? 
  • Explanation of female hormones, what they do and the impact at menopause 
  • The life cycle of female hormones explained 
  • Misdiagnosis: what can happen and why 
  • Difference between medical and natural menopause explained 
  • HRT in detail 
  • Routes of delivery explained with preferred option(s) discussed 
  • The different types of hormones within HRT and who needs which ones 
  • HRT and breast cancer: Let’s look at the facts 
  • The latest research and information shared 
  • Non-medical support options 
  • Nutrition:  
  • What constitutes the ‘right’ eating plan? 
  • What should we, ideally, avoid and why 
  • Supplements: 
  • Which ones are worth considering? 
  • Which ones might be a waste of money? 
  • Which ones are fairly essential? 
  • Physical and emotional wellbeing: 
  • How to look after our bodies through, and beyond, the menopause 
  • How to maintain our emotional wellbeing and keep our equilibrium 
  • Alternative therapies 
  • Why, and how, this can be one of the most potent times of life!
Learning Outcomes  You will be offered information, advice and support and will have the opportunity to ask any questions you may have. The workshop is run with full confidentiality in a safe space with absolutely no obligation to share anything you choose not to.
Maximum places 20
Closing date Minimum of 10 days ahead of course start date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.


Equalities, Diversity and Inclusion for Managers - CET Group

Course details
Contact Corporate.Training@eastsussex.gov.uk
Target audience Bespoke
Subject Leadership and Management 
Course description Public sector organisations have a responsibility under law to provide services and support their community and workforce in a way that drives forward equality and inclusion. Employees must develop an awareness of equality, diversity and inclusion to help them meet the needs of a diverse customer base and workforce, they need to be clear about best practice, and make their own commitment to this agenda within their roles. This programme aims to provide a general and comprehensive training for staff across the Council that ensures a good understanding of their responsibilities for equality. All delegates must have completed the Equality and Diversity e-learning session prior to attending this course.
Training objectives This training course has an emphasis on working with staff, partners and customers in an inclusive way. It is suitable for managers, commissioners and aspiring managers.
Learning Outcomes  By the end of this course participants will have had the opportunity to: understand how to manage performance effectively in a way that demonstrates their commitment to equality and diversity raise awareness of their personal responsibilities to promote diversity issues and the ways in which this will support effective team working clarify issues around inappropriate language and terminology, and ways of challenging, or dealing constructively with inappropriate behaviours in colleagues, managers and customers consider how to be inclusive and engage with stakeholders and residents in service/policy planning or commissioning
Maximum places 16
Closing date Minimum of 10 days ahead of course start date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/22/557 Remote - MS Teams 6 February 2023 11:00 - 13:00
ESC/23/82 Remote - MS Teams 20 March 2023 14.00 - 16.00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.


Equalities, Diversity and Inclusion for Staff - CET Group

Course details
Contact Corporate.Training@eastsussex.gov.uk
Target audience Bespoke
Subject Practical Skills and Self Development 
Course description Suitable for all staff, this training course delivers an intermediate programme, designed to build on the learning from the e-learning courses. Public sector organisations have a responsibility under law to provide services and support their community and workforce in a way that drives forward equality and inclusion. Employees must develop an awareness of equality, diversity and inclusion to help them meet the needs of a diverse customer base and workforce, they need to be clear about best practice, and make their own commitment to this agenda within their roles. This programme aims to provide a general and comprehensive training for staff across the Council that ensures a good understanding of their responsibilities. All delegates are required to complete the Equality and Diversity eLearning session on the learning portal before attending this session
Training objectives The course will confirm understanding of the law, and the requirements of Public Sector Equality Duty and the way that they impact on the work of East Sussex County Council, support participants to develop their understanding of their responsibilities both personally and within their roles,  and set their own objectives.
Learning Outcomes  By the end of this course participants will have had the opportunity to:
  • confirm their understanding of the practical implications of Equality legislation and how it impacts on their work and service to the clients,
  • raise awareness of their personal responsibilities to be inclusive, non-discriminatory and the ways in which this will support effective team working,
  • clarify issues around inappropriate language and terminology, and ways of challenging, or dealing constructively with inappropriate behaviours in colleagues, managers and customers,
  • set personal equality objectives for themselves, which supports East Sussex County Council’s overall aims and business plans.
Maximum places 15
Closing date Minimum of 10 days ahead of course start date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/22/557 Remote - MS Teams 28 February 2023 11:00 - 13:00
ESC/23/83 Remote - MS Teams 14 March 2023 10.30 - 12.30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Personal Safety & Lone Working - Bespoke Training for Libraries

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience Bespoke
Subject Health and Safety
Course description We anticipate that the trainers will send out a pre course questionnaire, covering your place and area of work, and possibly to include any concerns you may have.
Training objectives This course is designed to raise awareness of risks staff may face while lone working and give you tools you need to minimise these risks.
The primary objective of the Personal Safety course is to provide delegates with useful knowledge and tools to apply best practice for their own personal safety, by learning how to effectively assess, mitigate and manage risks they may encounter in the course of their work, as well as in general.
By the end of the course, delegates will have a greater understanding of potential risks and feel more confident in managing their personal safety and conflict situations.
Learning outcomes By the end of the training you will have covered:
    • Lone and frontline working
    • Identifying and assessing risk
    • Travelling for work
    • Setting boundaries and reporting
    • Responding to physical and verbal aggression
    • De-escalation and defusion techniques
    • Post-incident support
Additional information
Maximum places 20
Closing date 1 day ahead of start date
Cost No charge
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC23 Eastbourne Library 31 January 09:30 - 16:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Writing for the Web to include elements of Publishing Accessible Documents - Bespoke for CS

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject ICT & Digital Skills
Course description Writing for the Web training – standards and conventions for writing online. This will also include elements of Publishing Accessible Documents. 
Training objectives Staff with responsibility for content on the ESCC Website (internet) and intranet – you will become a web author for your department.
Learning outcomes By the end of this course delegates will be able to:
  • understand the differences in writing for print and screen
  • consider the needs of busy online readers and what they need to know
  • learn how to write effective headlines and summary links
  • be able to break down content visually on a screen
  • be able to improve readability through design, layout and typography
  • write clearly and avoid bureaucratic jargon
  • know how to use hyper linking to avoid lengthy pages
  • encourage reader feedback and interaction
  • be able to repurpose content from other sources and avoiding downloadable documents
  • consider aspects of accessibility
  • understand the importance of protecting the corporate brand; discuss tone of voice and verbal branding issues
  • be able to maintain web communication standards and quality control
Maximum places 12
Closing date 1 day ahead of the start date
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/84 Remote via MS Teams  8 February 2023 09:30- 12:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Website & Intranet CMS Training to include Publishing Accessible Documents - Bespoke for CS

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject ICT & Digital Skills
Course description This short course gives a general introduction on using our content management system (CMS) Umbraco to update East Sussex County Council's external, public-facing website for residents and businesses: www.eastsussex.gov.uk It also covers some features on the staff intranet.
Training objectives This course is for staff with responsibility for content on the ESCC corporate Website or intranet. You will become a web author for your department. The course itself focuses on the ESCC website, but the same system and templates are used for the intranet. It covers:
  • difference between public website and back office
  • edit existing content in a ‘topic’ page
  • create a new ‘task’ page
  • add a document and link to it
  • add links to other pages and websites
  • how to add ‘latest’ news and social media to a page
Learning outcomes By the end of this course, you will be able to:
  • understand the key difference between public and back-office sites
  • understand the basic structure of the public facing site
  • edit existing content
  • create new pages using at least 3 templates
  • replace documents currently on the site
  • amend & add metadata & page properties
  • understand and use links and headings in web content
  • follow ESCC style guidelines and conventions
  • understand ESCC content principles
  There is follow-up online training showing you how to create other types of website pages, as well as separate guidance for Czone web authors.
Maximum places 12
Closing date 1 day ahead of the start date
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/85 Remote via MS Teams  8 February 2023 13:30 - 16:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Overcoming Overwhelm - Bespoke for CS

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience Childres Services Team 
Subject Health and Wellbeing
Course description What is overwhelm and what causes it?  Being overwhelmed occurs when there is too much of something going on or we don’t have enough time to complete everything– we feel like we’re drowning or being buried.  This can happen for a number of reasons, but a feeling of too many things to do, too much work, too much work pressure and too many deadlines can be a major contributor.  Feeling overwhelmed has repercussions on the whole of our life. It can make us feel tired, interfere with our sleep and make it difficult for us to think rationally. These negative emotions can make it more difficult for your body to fight off infections and can have a physical effect with fatigue, neck and upper-back pain, for example. Add all this together and it can affect every area of life, impacting our social lives and relationships on top of the work challenges.  All these feelings distract us from being effective and efficient and that, in turn, leads to lowered ‘performance’ and sets up a vicious cycle dragging us further down. This can lead to procrastination (making things worse!) and creative avoidance – doing things that don’t really matter to distract ourselves or things that give us pleasure, putting off the real work further. 
Training objectives The course is made up of 2 sessions:  Session 1 
  • By eliminating any guilt or personal judgement around feelings of overwhelm, participants are better placed to find the solutions that work for them 
  • Understanding that our minds can work against or for us will encourage any changes in thought patterns / deeply held beliefs 
  • The recognition that they are not alone with their feelings also helps to dissipate feelings of anxiety and worry 
  • Having practical tips, tools and strategies at their disposal, participants will feel better empowered and confident to make the changes and adjustments that are right for them 
Session 2 
  • Participants will have a deeper understanding of their personal triggers and how their personality profile can impact their experience of stress 
  • They will have a practical appreciation of how their personality can support them in building resilience appropriately for their character 
  • They will be able to acknowledge the personal action they can choose to take in order to support themselves 
  • They will have an appreciation that not everyone thinks, reacts and behaves in the way they do 
  • Communication, with themselves and others, has the opportunity to be enhanced 
Learning outcomes This course offers a practical and experiential opportunity to understand, appreciate and acknowledge that different situations trigger people in different ways. What one person will find ‘easy’ another may find ‘challenging’ and adding to levels of stress.  Once we have an understanding of our personal ‘triggers’ we are then in a better position to find the solutions to manage our stress, our workloads, and find effective ways that enable us to feel more ‘in control’. 
Additional information Pre-course  Each participant will be sent a link to complete the online CORE Matrix questionnaire, this will take 10 - 15 minutes. Once completed each participant will be sent their full profile. 
Maximum places 20
Closing date 2 weeks ahead of course start date
Number of sessions 2
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/ 23 /86 Group One  County Hall  12th and 17th April 2023 14.00 - 16.30
ESC/ 23/ 87 - Group Two  County Hall  17th and 22nd May 2023 14.00 - 16.30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Personal Safety & Lone Working training - Bespoke for Libraries

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience Library staff
Subject Health and Safety
Course description We anticipate that the trainers will send out a pre course questionnaire, covering your place and area of work, and possibly to include any concerns you may have.
Training objectives This course is designed to raise awareness of risks staff may face while lone working and give you tools you need to minimise these risks.
The primary objective of the Personal Safety course is to provide delegates with useful knowledge and tools to apply best practice for their own personal safety, by learning how to effectively assess, mitigate and manage risks they may encounter in the course of their work, as well as in general.
By the end of the course, delegates will have a greater understanding of potential risks and feel more confident in managing their personal safety and conflict situations.
Learning outcomes By the end of the training you will have covered:
    • Lone and frontline working
    • Identifying and assessing risk
    • Travelling for work
    • Setting boundaries and reporting
    • Responding to physical and verbal aggression
    • De-escalation and defusion techniques
    • Post-incident support
Maximum places 20
Closing date 1 day ahead of start date
Number of sessions 1 for face to face training and 2 for remote 
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23 /91 Eastbourne Library  31 January 2023 09.30 -16.30
ESC/23/88 Eastbourne Library  23 February 2023 09:30 - 16:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.