Leadership, management and supervision
Value Based Recruitment
Course details
|
Adult Social Care Training
|
- ESCC Assessment & Care Management
- ESCC Directly Provided Services
- Private, Voluntary and Independent Care Sector
- Voluntary and Community Sector Staff
|
|
Leadership, Management and Supervision
|
|
This session is suitable for supervisors and managers involved in recruitment.
|
|
This session looks at a values based approach to recruitment and how this differs from traditional interview questions.
|
- Identify the values, behaviours and attitudes which are essential to work in Adult Social Care
- Develop values based interview questions
- Observe and practice questioning techniques to explore your candidates values
- Understand how to make, evidence, score and record judgements in values based interviews
|
|
|
|
15
|
|
3 days before course date
|
|
£0
|
|
1
|
Course dates, venue and times
|
Please make a note of the course code and date, you will need this to book.
|
|
Course code
|
Venue
|
Course dates
|
Time
|
|
ASC/23/431
|
MS Teams
|
15 February 2024
|
09:30 - 12:30
|
|
|
|
|
Go to booking form
|
|
|
|
|
Go to cancellation form
|
Disability Awareness - building better relationships in the workplace
Disability Awareness - building better relationships in the workplace
|
Adult Social Care Training
|
|
Directly Provided Services (ESCC) / Learning Disability Services (ESCC) / Personal Assistants (Care) / PVI Adults (Private, Voluntary and Independent Care Sector) / Voluntary and Community Sector Staff
|
|
Disability Awareness
|
|
A highly interactive course drawing directly on the lived experience of the trainer rather than theory. Although the course covers the law, it focuses more on the often overlooked emotional side of disability - vital in making disabled people feel motivated and valued.
Discussions take place in a safe, constructive environment.
|
|
The training objectives of this course are to:
* provide awareness of how to support the emotional and practical needs of disabled employees and customers.
* describe and discuss best practice on recruiting and retaining disabled employees.
* provide an overview of legal considerations including reasonable adjustments.
* outline the benefits of disability awareness for employers and society as a whole.
|
|
Ability to interact with disabled people with greater confidence and empathy.
Working knowledge of the Equality Act 201.0
Ability to help achieve an inclusive working environment where issues are raised constructively and resolved quickly.
Enhanced understanding of issues faced by disabled people through account of lived experience and practical exercises.
|
|
Course is CPD accredited. No prerequisite learning needed. It is appropriate for people at all levels of the organisation as messages are largely generic. Accordingly the content is helpful to managers and peers alike. Handouts summarising key learning points are provided at completion of the course.
|
|
12
|
|
3 days before the course date
|
|
£0
|
|
One
|
Course dates, venue and times
|
Please make a note of the course code and date, you will need this to book.
|
|
Course code
|
Venue
|
Course dates
|
Time
|
|
ASC/23/771
|
Faraday House, Eastbourne
|
12 December 2023 - COURSE CANCELLED
|
09:30 - 16:30
|
|
ASC/24/74
|
Faraday House, Eastbourne
|
28 February 2024
|
09:30 - 16:30
|
|
|
|
|
Go to booking form
|
|
|
|
|
Go to cancellation form
|
Senior Practice Forum
Course details
|
Adult Social Care Training
|
|
ACM: Senior Practitioners / Senior Resource Officers /Senior Practitioner Occupational Therapists
|
|
Leadership, Management and Supervision
|
|
These forums will be led by Sharon Leaver, Principal Social Worker and will provide a networking opportunity for ESCC Senior Practitioners, Senior Resource Officers and Senior Practitioner Occupational Therapists to meet and update on current issues. Each session will also address specific learning topics identified by forum members.
|
|
|
|
These sessions provide attendees with a regular networking and discussion forum specifically for the Senior Practitioner, Senior Resource Officer and Senior Practitioner Occupational Therapists roles.
|
|
|
|
25
|
|
3 days before course date
|
|
£0
|
|
1
|
Course dates, venue and times
|
Please make a note of the course code and date, you will need this to book.
|
|
Course code
|
Venue
|
Course dates
|
Time
|
|
ASC/24/69
|
St Mary's House - ESTDC, Eastbourne
|
16 January 2024 COURSE FULL
|
10:00 - 12:00
|
|
ASC/24/75
|
Faraday House, Eastbourne
|
21 March 2024
|
10:00 - 12:00
|
|
|
|
|
Go to booking form
|
|
|
|
|
Go to cancellation form
|
Coaching Skills for Wellbeing Conversations
Course details
|
Adult Social Care Training
|
- ESCC Assessment & Care Management
- ESCC Directly Provided Services
|
|
Leadership, Management and Supervision
|
|
This session is suitable for supervisors and managers.
|
|
Understand how to use a coaching approach to support staff wellbeing.
|
|
By the end of this workshop it is anticipated you will:
• Have learned about coaching and the GROW model
• Have had a chance to practice coaching with colleagues
• Have explored how you can use coaching to have wellbeing conversations with your staff
• Have explored some of the other tools and resources available and thought about your own self care plan.
|
|
|
|
15
|
|
3 days before course date
|
|
£0
|
|
1
|
Managing a Complaint: A Workshop for Managers and those whose role includes responding to complaints
Course details
|
Adult Social Care Training
|
|
ASC staff
This course is aimed at managers and those whose role includes responding to complaints.
|
|
Leadership, Management and Supervision
|
|
Complaints workshop to:
Explore the complaints process and consider and support, best practice in responding to concerns.
|
To understand:
- The value of complaints
- How to investigate a complaint
- What evidence is required
- Best practice
- Support and resources that exist
- Our duty of candor
- What to do when complaints and responses become escalated
- MP enquiries and how they differ from complaints
- The role of the LGSCO
|
|
The opportunity to:
Explore the complaints process.
Consider what a best practice complaint response would look like.
Understand how best to support you and your team to achieve a best practice complaint response.
Understand the different roles of a complaint, an MP enquiry and the LGSCO.
|
|
|
|
15
|
|
3 days before course date
|
|
£0
|
|
1
|
Course dates, venue and times
|
Please make a note of the course code and date, you will need this to book.
|
|
Course code
|
Venue
|
Course dates
|
Time
|
|
ASC/24/187
|
MS Teams
|
11 January 2024
|
09:30 - 12:30
|
|
ASC/24/188
|
MS Teams
|
08 February 2024
|
09:30 - 12:30
|
|
ASC/24/189
|
MS Teams
|
07 March 2024
|
09:30 - 12:30
|
|
|
|
|
Go to booking form
|
|
|
|
|
Go to cancellation form
|
ESCC ACM staff ONLY. ESCC DPS and external Provider services please look at the Well-Led series of courses below.
Leadership Development programme for ACM staff: Assessing Competence in the Workplace
Course details
|
Adult Social Care Training
|
|
Assessment & Care Management / Senior Practitioners / Senior Resource Officers
|
|
Leadership, Management and Supervision
|
|
This course is suitable for supervisors and managers. We cover the process of assessing competence – planning, preparing, assessing and giving feedback. We look at models of competency frameworks and checklists.
|
|
This session covers different ways of assessing competence and how to record this.
|
- Identify areas of practice suitable for competence assessment
- Consider ways to prepare for a competence assessment
- Explain how to record an assessment
- Practice observing and giving feedback.
|
|
|
|
15
|
|
3 days before course date
|
|
£0
|
|
1
|
Leadership Development Programme for ACM staff: Coaching Skills
Course details
|
Adult Social Care Training
|
|
Assessment & Care Management / Senior Practitioners / Senior Resource Officers
|
|
Leadership, Management and Supervision
|
|
This course is suitable for managers and supervisors.
|
|
We look at the benefits of coaching and how it can be used to support personal development.
|
Course participants will:
- State the differences between coaching, mentoring, supervising and managing
- Recognise the skills and attributes required to be an effective coach
- Consider a range of coaching tools to use in your work
- Identify situations and conversations where coaching may be appropriate
- Practice using a coaching approach.
|
|
|
|
12
|
|
3 days before course date
|
|
£0
|
|
1
|
Leadership Development programme for ACM staff: Induction Supervision and Appraisal
Course details
|
Adult Social Care Training
|
|
Assessment & Care Management / Senior Practitioners / Senior Resource Officers
|
|
Leadership, Management and Supervision
|
|
This course is suitable for supervisors and managers. We explore the process and principles of effective induction, supervision and ongoing appraisal. We consider models of supervision and how to make it a positive and meaningful experience for staff.
|
|
This session will help you develop your skills and confidence as an effective supervisor.
|
• Explain the purpose and functions of induction, supervision and appraisals
• Identify the skills and tasks required to be an effective supervisor
• Review practice elements of the supervisor role
• Identify how staff can be supported to maintain their continuing professional development.
|
|
|
|
15
|
|
3 days before course date
|
|
£0
|
|
1
|
Leadership Development Programme for ACM staff: Personal Qualities in Leadership
Course details
|
Adult Social Care Training
|
|
Assessment & Care Management / Senior Practitioners / Senior Resource Officers
|
|
Leadership, Management and Supervision
|
|
This course is for managers and supervisors. It covers the qualities needed to be an effective leader and how these translate into behaviours. We explore different personality types and how these can impact relationships and dynamics.
|
|
To understand the personal qualities that are important for effective leadership.
|
• Demonstrate the personal qualities that are important for effective leadership
• Develop your self-awareness in everyday practice
• Increase your ability to self-manage in terms of time, effectiveness and appropriate delegation of activities
• Act with integrity in your dealings with others.
|
|
|
|
15
|
|
3 days before course date
|
|
£0
|
|
1
|
Course details
|
Adult Social Care Training
|
|
Assessment & Care Management / Senior Practitioners / Senior Resource Officers
|
|
Leadership, Management and Supervision
|
|
This course is suitable for supervisors and managers. We consider different types of performance and how to approach performance management objectively and with confidence.
|
|
Based on the Skills for Care People Performance Management toolkit this session will explore all aspects of effective performance management.
|
- Explain different ways of reviewing employee performance
- Consider different types of performance to be managed
- Prepare for having conversations about performance
- Use scenarios to explore a range of issues and identify ways to approach these.
|
|
|
|
15
|
|
3 days before course date
|
|
£0
|
|
1
|
Course details
|
Adult Social Care Training
|
|
Assessment & Care Management / Senior Practitioners / Senior Resource Officers
|
|
Leadership, Management and Supervision
|
|
This course is suitable for supervisors and managers. We define and explore workplace culture and how this relates to staff retention, engagement and development.
|
|
This session explores the factors that contribute to a positive workplace culture and how to support staff wellbeing and resilience.
|
• Consider different workplace cultures
• Describe ways to develop wellbeing
• Explain the impact of work on wellbeing
• State characteristics that promote resilience
• Identify ways to promote resilience and wellbeing in your workplace.
|
|
|
|
15
|
|
3 days before course date
|
|
£0
|
|
1
|
Leadership Development Programme for ACM staff: Values Based Recruitment
Course details
|
Adult Social Care Training
|
|
Assessment & Care Management / Senior Practitioners / Senior Resource Officers
|
|
Leadership, Management and Supervision
|
|
This course is suitable for anyone involved with recruitment and interviewing.
|
|
This session looks at a values-based approach to recruitment and how this differs from traditional interview questions.
|
- Identify the values, behaviours and attitudes which are essential to work in Adult Social Care
- Develop values-based interview questions
- Observe and practice questioning techniques to explore your candidates' values
- Understand how to make, evidence, score and record judgements in values-based interviews.
|
|
|
|
15
|
|
3 days before course date
|
|
£0
|
|
1
|
Leadership Development Programme for ACM staff: Working with Conflict
Course details
|
Adult Social Care Training
|
|
Assessment & Care Management / Senior Practitioners / Senior Resource Officers
|
|
Leadership, Management and Supervision
|
|
This course is aimed at Supervisors and Managers.
|
|
An overview of conflict in the workplace and different ways to respond effectively.
|
- Recognise conflict and why it occurs
- Provide strategies to resolve different types of conflict in a timely manner
- Get increased confidence to deal with and confront individuals
- Identify ways to prevent conflict escalating
- Awareness of mediation techniques.
|
|
|
|
15
|
|
3 days before course date
|
|
£0
|
|
1
|
Well-Led: Courses for ESCC Directly Provided Services and external Provider services ONLY
Well Led Programme for Provider Services: Assessing Competence
Course details
|
Adult Social Care Training
|
|
Directly Provided Services (ESCC) / PVI Adults (Private, Voluntary and Independent Care Sector) / Voluntary and Community Sector Staff
|
|
Leadership, Management and Supervision
|
|
This course is aimed at Supervisors and Managers.
|
|
This session covers different ways of assessing competence and how to record this.
|
- Identify areas of practice suitable for competence assessment
- Consider ways to prepare for a competence assessment
- Explain how to record an assessment
- Practice observing and giving feedback.
|
|
|
|
15
|
|
3 days before course date
|
|
£0
|
|
1
|
Course dates, venue and times
|
Please make a note of the course code and date, you will need this to book.
|
|
Course code
|
Venue
|
Course dates
|
Time
|
|
ASC/24/34
|
ESTDC, St. Mary's House, Eastbourne
|
14 March 2024
|
09:30 - 12:30
|
|
ASC/24/212
|
MS Teams
|
01 May 2024
|
09:30 - 12:30
|
|
|
|
|
Go to booking form
|
|
|
|
|
Go to cancellation form
|
Well Led Programme for Provider Services: Coaching Skills
Course details
|
Adult Social Care Training
|
|
Directly Provided Services (ESCC) / PVI Adults (Private, Voluntary and Independent Care Sector) / Voluntary and Community Sector Staff
|
|
Leadership Management and Supervision
|
|
This course is suitable for managers and supervisors.
|
|
We look at the benefits of coaching and how it can be used to support personal development.
|
Course participants will:
- State the differences between coaching, mentoring, supervising and managing
- Recognise the skills and attributes required to be an effective coach
- Consider a range of coaching tools to use in your work
- Identify situations and conversations where coaching may be appropriate
- Practice using a coaching approach.
|
|
|
|
12
|
|
3 days before course date
|
|
£0
|
|
1
|
Course dates, venue and times
|
Please make a note of the course code and date, you will need this to book.
|
|
Course code
|
Venue
|
Course dates
|
Time
|
|
ASC/24/214
|
MS Teams
|
29 January 2024
|
13:30 - 16:30
|
|
|
|
|
Go to booking form
|
|
|
|
|
Go to cancellation form
|
Well Led Programme for Provider Services: Induction Supervision and Appraisal
Course details
|
Adult Social Care Training
|
|
Directly Provided Services (ESCC) / PVI Adults (Private, Voluntary and Independent Care Sector) / Voluntary and Community Sector Staff
|
|
Leadership, Management and Supervision
|
|
This course is aimed at managers and supervisors.
|
|
This session will help you develop your skills and confidence as an effective supervisor.
|
• Explain the purpose and functions of induction, supervision and appraisals
• Identify the skills and tasks required to be an effective supervisor
• Review practice elements of the supervisor role
• Identify different ways staff can be supported to maintain their continuing professional development.
|
|
|
|
15
|
|
3 days before course date
|
|
£0
|
|
1
|
Course dates, venue and times
|
Please make a note of the course code and date, you will need this to book.
|
|
Course code
|
Venue
|
Course dates
|
Time
|
|
ASC/24/213
|
MS Teams
|
12 February 2024
|
09:30 - 12:30
|
|
|
|
|
Go to booking form
|
|
|
|
|
Go to cancellation form
|
Course details
|
Adult Social Care Training
|
|
Directly Provided Services (ESCC) / PVI Adults (Private, Voluntary and Independent Care Sector) / Voluntary and Community Sector Staff
|
|
Leadership, Management and Supervision
|
|
This course is suitable for supervisors and managers. We consider different types of performance and how to approach performance management objectively and with confidence.
|
|
Based on the Skills for Care People Performance Management toolkit this session will explore all aspects of effective performance management.
|
- Explain different ways of reviewing employee performance
- Consider different types of performance to be managed
- Prepare for having conversations about performance
- Use scenarios to explore a range of issues and identify ways to approach these.
|
|
|
|
15
|
|
3 days before course date
|
|
£0
|
|
1
|
Course dates, venue and times
|
Please make a note of the course code and date, you will need this to book.
|
|
Course code
|
Venue
|
Course dates
|
Time
|
|
ASC/24/33
|
St Mary's House - ESTDC, Eastbourne
|
13 February 2024 - COURSE FULL
|
09:30 - 12:30
|
|
ASC/24/215
|
MS Teams
|
27 February 2024
|
09:30 - 12:30
|
|
|
|
|
Go to booking form
|
|
|
|
|
Go to cancellation form
|
Well Led Programme for Provider Services: Personal Qualities in Leadership
Course details
|
Adult Social Care Training
|
|
Directly Provided Services (ESCC) / PVI Adults (Private, Voluntary and Independent Care Sector) / Voluntary and Community Sector Staff
|
|
Leadership, Management and Supervision
|
|
This course is aimed at managers and supervisors.
|
|
To understand the personal qualities that are important for effective leadership.
|
• Demonstrate the personal qualities that are important for effective leadership
• Develop your self-awareness in everyday practice
• Increase your ability to self-manage in terms of time, effectiveness and appropriate delegation of activities
• Act with integrity in your dealings with others.
|
|
|
|
16
|
|
3 days before course date
|
|
£0
|
|
1
|
Course dates, venue and times
|
Please make a note of the course code and date, you will need this to book.
|
|
Course code
|
Venue
|
Course dates
|
Time
|
|
ASC/24/216
|
MS Teams
|
15 March 2024
|
09:30 - 12:30
|
|
|
|
|
Go to booking form
|
|
|
|
|
Go to cancellation form
|
Course details
|
Adult Social Care Training
|
|
Directly Provided Services (ESCC) / PVI Adults (Private, Voluntary and Independent Care Sector) / Voluntary and Community Sector Staff
|
|
Leadership, Management and Supervision
|
|
This course is aimed at East Sussex County Council Directly Provided Services and front line care workers in the Independent Care Sector.
|
|
This session explores the factors that contribute to a positive workplace culture and how to support staff wellbeing and resilience.
|
• Consider different workplace cultures
• Describe ways to develop resilience and wellbeing
• Explain the impact of work upon resilience
• State characteristics that promote resilience
• Identify ways to promote resilience and wellbeing in your workplace.
|
|
|
|
15
|
|
3 days before course date
|
|
£0
|
|
1
|
Course dates, venue and times
|
Please make a note of the course code and date, you will need this to book.
|
|
Course code
|
Venue
|
Course dates
|
Time
|
|
ASC/23/544
|
Faraday House, Eastbourne
|
07 December 2023
|
09:30 - 12:30
|
|
ASC/24/217
|
MS Teams
|
21 March 2024
|
09:30 - 12:30
|
|
|
|
|
Go to booking form
|
|
|
|
|
Go to cancellation form
|
Well Led Programme for Provider Services: Values Based Recruitment
Course details
|
Adult Social Care Training
|
|
Directly Provided Services (ESCC) / PVI Adults (Private, Voluntary and Independent Care Sector) / Voluntary and Community Sector Staff
|
|
Leadership, Management and Supervision
|
|
This course is aimed at managers and supervisors involved with recruitment.
|
|
This session looks at a values-based approach to recruitment and how this differs from traditional interview questions.
|
- Identify the values, behaviours and attitudes which are essential to work in Adult Social Care
- Develop values-based interview questions
- Observe and practice questioning techniques to explore your candidates' values
- Understand how to make, evidence, score and record judgements in values-based interviews.
|
|
|
|
15
|
|
3 days before course date
|
|
£0
|
|
1
|
Course dates, venue and times
|
Please make a note of the course code and date, you will need this to book.
|
|
Course code
|
Venue
|
Course dates
|
Time
|
|
ASC/24/32
|
ESTDC, St Mary's House, Eastbourne
|
10 January 2024
|
09:30 - 12:30
|
|
AS/24/218
|
MS Teams
|
08 April 2024
|
09:30 - 12:30
|
|
|
|
|
Go to booking form
|
|
|
|
|
Go to cancellation form
|
Well Led Programme for Provider Services: Working with Conflict
Course details
|
Adult Social Care Training
|
|
Directly Provided Services (ESCC) / PVI Adults (Private, Voluntary and Independent Care Sector) / Voluntary and Community Sector Staff
|
|
Leadership, Management and Supervision
|
|
This course is aimed at East Sussex County Council Directly Provided Services and frontline care workers in the Independent Care Sector.
|
|
An overview of conflict in the workplace and different ways to respond effectively.
|
- Recognise conflict and why it occurs
- Provide strategies to resolve different types of conflict in a timely manner
- Get increased confidence to deal with and confront individuals
- Identify ways to prevent conflict escalating
- Awareness of mediation techniques.
|
|
|
|
15
|
|
3 days before course date
|
|
£0
|
|
1
|
Course dates, venue and times
|
Please make a note of the course code and date, you will need this to book.
|
|
Course code
|
Venue
|
Course dates
|
Time
|
|
ASC/24/35
|
ESTDC, St. Mary's House, Eastbourne
|
09 April 2024
|
09:30 -12:30
|
|
ASC/24/219
|
MS Teams
|
30 April 2024
|
09:30 -12:30
|
|
|
|
|
Go to booking form
|
