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Leadership, management and supervision

Course booking system temporarily closed

All courses are now closed for bookings and cancellations until our new East Sussex Learning Portal goes live on Monday 3 June.

For any queries before then, please contact the training team.

Introduction to Management

Course details
Contact Adult Social Care Training
Target audience ESCC Adult Social Care staff - Assessment & Care Management
Subject Leadership, Management & Supervision
Course description This course is suitable for new and aspiring managers. The course is delivered over two days with a week in between to carry out some self-directed learning and reflection.
Training objectives The course introduces theories and models of management and leadership practice using a range of teaching methods, group work and reflective discussions.
Learning outcomes
  • Familiarise yourself with ESCC Leadership Capabilities Framework and Maximising Performance tools.
  • Explore and understand the role of the manager and the leader.
  • Increase self-awareness and apply this to your role.
  • Consider how to maintain your own and colleagues' wellbeing.
  • Increase understanding of team dynamics and relationships.
  • Develop communication skills.
  • Develop coaching skills for use in supervision and team meetings.
Additional information
Maximum places 15
Closing date 3 days before course date
Cost £0
Number of sessions 2
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ASC/24/243 St. Mary's House - ESTDC, Eastbourne 08 May 2024 (Day 1 of 2) - COURSE CANCELLED 09:30 - 16:30
St. Mary's House - ESTDC, Eastbourne 15 May 2024 (Day 2 of 2) - COURSE CANCELLED 09:30 - 16:30
Go to booking form

Positively Managing Conflict

Course details
Contact Adult Social Care Training
Target audience
  • ESCC Assessment & Care Management
  • ESCC Directly Provided Services
Subject
  • Leadership, management & supervision
Course description This workshop is suitable for leaders who may encounter conflict in the workplace.
Training objectives An opportunity to develop skills and confidence for managing conflict in order to achieve positive outcomes.
Learning outcomes For managers to:  Understand the costs and benefits of conflict
  • Explore conflict models and techniques of identifying, approaching, managing and resolving conflict.
  • Understand your own style relating to conflict and working under stress.
  • Consider different types of conflict - how, why and when they occur.
Additional information
Maximum places 15
Closing date 3 days before course date
Cost £0
Number of sessions One
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
TBC Go to booking form

Courageous Conversations

Course details
Contact Adult Social Care Training
Target audience
  • ESCC Assessment & Care Management
  • ESCC Directly Provided Services
Subject
  • Leadership, management & supervision
Course description This workshop is suitable for leaders who may need to have difficult or challenging conversations in the workplace.
Training objectives An opportunity to develop skills and confidence in having challenging conversations and giving feedback, and how doing this effectively can promote workplace wellbeing.
Learning outcomes For managers to:
  • Be able to approach challenging conversations with courage and confidence.
  • Have resources to draw on when faced with a challenging conversation.
  • Explore some models to use during challenging conversations.
  • Face, and deal professionally and compassionately with conflict when it arises.
Additional information
Maximum places 15
Closing date 3 days before course date
Cost £0
Number of sessions one
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
TBC Go to booking form

Disability Awareness - building better relationships in the workplace

Disability Awareness - building better relationships in the workplace
Contact Adult Social Care Training
Target audience Directly Provided Services (ESCC) / Learning Disability Services (ESCC) / Personal Assistants (Care) / PVI Adults (Private, Voluntary and Independent Care Sector) / Voluntary and Community Sector Staff
Subject Disability Awareness
Course description A highly interactive course drawing directly on the lived experience of the trainer rather than theory.  Although the course covers the law, it focuses more on the often overlooked emotional side of disability - vital in making disabled people feel motivated and valued. Discussions take place in a safe, constructive environment.
Training objectives The training objectives of this course are to:  * provide awareness of how to support the emotional and practical needs of disabled employees and customers.  *  describe and discuss best practice on recruiting and retaining disabled employees.  *  provide an overview of legal considerations including reasonable adjustments.  *  outline the benefits of disability awareness for employers and society as a whole.   
Learning outcomes Ability to interact with disabled people with greater confidence and empathy.  Working knowledge of the Equality Act 201.0  Ability to help achieve an inclusive working environment where issues are raised constructively and resolved quickly.  Enhanced understanding of issues faced by disabled people through account of lived experience and practical exercises.
Additional information Course is CPD accredited.  No prerequisite learning needed.  It is appropriate for people at all levels of the organisation as messages are largely generic.  Accordingly the content is helpful to managers and peers alike.  Handouts summarising key learning points are provided at completion of the course.
Maximum places 12
Closing date 3 days before the course date
Cost £0
Number of sessions One
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
TBC Go to booking form
Go to cancellation form

Networks and forums

Senior Practice Forum

Course details
Contact Adult Social Care Training
Target audience ACM: Senior Practitioners / Senior Resource Officers /Senior Practitioner Occupational Therapists
Subject Leadership, Management and Supervision 
Course description These forums will be led by Sharon Leaver, Principal Social Worker  and will provide a networking opportunity for ESCC Senior Practitioners, Senior Resource Officers and Senior Practitioner Occupational Therapists to meet and update on current issues. Each session will also address specific learning topics identified by forum members. 
Training objectives
Learning outcomes These sessions provide attendees with a regular networking and discussion forum specifically for the Senior Practitioner, Senior Resource Officer and Senior Practitioner Occupational Therapists roles. 
Additional information
Maximum places 25
Closing date 3 days before course date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ASC/24/506 The Priory, County Hall, F Floor, Lewes 11 June 2024 09:15 - 10:45
ASC/24/507 St. Mary's House - ESTDC, Eastbourne 03 October 2024 13:30 - 15:30
Go to booking form
Go to cancellation form

Coaching

Coaching Skills for Wellbeing Conversations

Course details
Contact Adult Social Care Training
Target audience
  • ESCC Assessment & Care Management
  • ESCC Directly Provided Services
Subject Leadership, Management and Supervision 
Course description This session is suitable for supervisors and managers.
Training objectives Understand how to use a coaching approach to support staff wellbeing.
Learning outcomes By the end of this workshop it is anticipated you will: • Have learned about coaching and the GROW model • Have had a chance to practice coaching with colleagues • Have explored how you can use coaching to have wellbeing conversations with your staff • Have explored some of the other tools and resources available and thought about your own self care plan.  
Additional information
Maximum places 15
Closing date 3 days before course date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
TBC
Go to booking form
Go to cancellation form

Complaints

Managing a Complaint: A Workshop for Managers and those whose role includes responding to complaints

Course details
Contact Adult Social Care Training
Target audience ACM and DPS. ESCC ASC staff. This course is aimed at managers and those whose role includes responding to complaints.
Subject Leadership, Management and Supervision
Course description Complaints workshop to:  Explore the complaints process and consider and support, best practice in responding to concerns.
Training objectives To understand:
  • The value of complaints
  • How to investigate a complaint
  • What evidence is required
  • Best practice
  • Support and resources that exist
  • Our duty of candor
  • What to do when complaints and responses become escalated 
  • MP enquiries and how they differ from complaints
  • The role of the LGSCO 
Learning outcomes The opportunity to:  Explore the complaints process. Consider what a best practice complaint response would look like. Understand how best to support you and your team to achieve a best practice complaint response. Understand the different roles of a complaint, an MP enquiry and the LGSCO.
Additional information
Maximum places 15
Closing date 3 days before course date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ASC/24/429 MS Teams 18 June 2024 09:30 - 12:30 
ASC/24/430 MS Teams 23 July 2024 09:30 - 12:30 
Go to booking form
Go to cancellation form

Well-Led: Courses for ESCC Directly Provided Services and external Provider services ONLY

Well-Led Programme for Provider Services: Assessing Competence in the Workplace

Course details
Contact Adult Social Care Training
Target audience Directly Provided Services (ESCC) / PVI Adults (Private, Voluntary and Independent Care Sector) / Voluntary and Community Sector Staff   
Subject Leadership, Management and Supervision 
Course description This course is aimed at Supervisors and Managers.
Training objectives This session covers different ways of assessing competence and how to record this. 
Learning outcomes
  • Identify areas of practice suitable for competence assessment 
  • Consider ways to prepare for a competence assessment 
  • Explain how to record an assessment
  • Practice observing and giving feedback. 
Additional information
Maximum places 15
Closing date 3 days before course date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
TBC Go to booking form
Go to cancellation form

Well-Led Programme for Provider Services: Coaching Skills

Course details
Contact Adult Social Care Training
Target audience Directly Provided Services (ESCC) / PVI Adults (Private, Voluntary and Independent Care Sector) / Voluntary and Community Sector Staff 
Subject Leadership Management and Supervision 
Course description This course is suitable for managers and supervisors. 
Training objectives We look at the benefits of coaching and how it can be used to support personal development. 
Learning outcomes Course participants will: 
  • State the differences between coaching, mentoring, supervising and managing 
  • Recognise the skills and attributes required to be an effective coach 
  • Consider a range of coaching tools to use in your work 
  • Identify situations and conversations where coaching may be appropriate 
  • Practice using a coaching approach. 
Additional information
Maximum places 12
Closing date 3 days before course date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
TBC Go to booking form
Go to cancellation form

Well-Led Programme for Provider Services: Induction Supervision and Appraisal

Course details
Contact Adult Social Care Training
Target audience Directly Provided Services (ESCC) / PVI Adults (Private, Voluntary and Independent Care Sector) / Voluntary and Community Sector Staff 
Subject Leadership, Management and Supervision 
Course description This course is aimed at managers and supervisors. 
Training objectives This session will help you develop your skills and confidence as an effective supervisor. 
Learning outcomes • Explain the purpose and functions of induction, supervision and appraisals 
• Identify the skills and tasks required to be an effective supervisor 
• Review practice elements of the supervisor role 
• Identify different ways staff can be supported to maintain their continuing professional development. 
Additional information
Maximum places 15
Closing date 3 days before course date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
TBC Go to booking form
Go to cancellation form

Well-Led Programme for Provider Services: Performance Management

Course details
Contact Adult Social Care Training
Target audience Directly Provided Services (ESCC) / PVI Adults (Private, Voluntary and Independent Care Sector) / Voluntary and Community Sector Staff   
Subject Leadership, Management and Supervision 
Course description This course is suitable for supervisors and managers. We consider different types of performance and how to approach performance management objectively and with confidence.   
Training objectives Based on the Skills for Care People Performance Management toolkit this session will explore all aspects of effective performance management. 
Learning outcomes
  • Explain different ways of reviewing employee performance 
  • Consider different types of performance to be managed 
  • Prepare for having conversations about performance 
  • Use scenarios to explore a range of issues and identify ways to approach these. 
Additional information
Maximum places 15
Closing date 3 days before course date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
TBC Go to booking form
Go to cancellation form

Well-Led Programme for Provider Services: Personal Qualities in Leadership

Course details
Contact Adult Social Care Training
Target audience Directly Provided Services (ESCC) / PVI Adults (Private, Voluntary and Independent Care Sector) / Voluntary and Community Sector Staff 
Subject Leadership, Management and Supervision
Course description This course is aimed at managers and supervisors. 
Training objectives To understand the personal qualities that are important for effective leadership. 
Learning outcomes • Demonstrate the personal qualities that are important for effective leadership 
• Develop your self-awareness in everyday practice 
• Increase your ability to self-manage in terms of time, effectiveness and appropriate delegation of activities 
• Act with integrity in your dealings with others. 
Additional information
Maximum places 16
Closing date 3 days before course date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
TBC Go to booking form
Go to cancellation form

Well-Led Programme for Provider Services: Promoting a Positive Workplace Culture

Course details
Contact Adult Social Care Training
Target audience Directly Provided Services (ESCC) / PVI Adults (Private, Voluntary and Independent Care Sector) / Voluntary and Community Sector Staff
Subject Leadership, Management and Supervision
Course description This course is aimed at East Sussex County Council Directly Provided Services and front line care workers in the Independent Care Sector.
Training objectives This session explores the factors that contribute to a positive workplace culture and how to support staff wellbeing and resilience.
Learning outcomes • Consider different workplace cultures
• Describe ways to develop resilience and wellbeing
• Explain the impact of work upon resilience
• State characteristics that promote resilience
• Identify ways to promote resilience and wellbeing in your workplace.
Additional information
Maximum places 15
Closing date 3 days before course date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
TBC Go to booking form
Go to cancellation form

Well-Led Programme for Provider Services: Values Based Recruitment

Course details
Contact Adult Social Care Training
Target audience Directly Provided Services (ESCC) / PVI Adults (Private, Voluntary and Independent Care Sector) / Voluntary and Community Sector Staff 
Subject Leadership, Management and Supervision 
Course description This course is aimed at managers and supervisors involved with recruitment.
Training objectives This session looks at a values-based approach to recruitment and how this differs from traditional interview questions. 
Learning outcomes
  • Identify the values, behaviours and attitudes which are essential to work in Adult Social Care 
  • Develop values-based interview questions 
  • Observe and practice questioning techniques to explore your candidates' values 
  • Understand how to make, evidence, score and record judgements in values-based interviews. 
Additional information
Maximum places 15
Closing date 3 days before course date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
TBC Go to booking form
Go to cancellation form

Well-Led Programme for Provider Services: Working with Conflict

Course details
Contact Adult Social Care Training
Target audience Directly Provided Services (ESCC) / PVI Adults (Private, Voluntary and Independent Care Sector) / Voluntary and Community Sector Staff
Subject Leadership, Management and Supervision
Course description This course is aimed at East Sussex County Council Directly Provided Services and frontline care workers in the Independent Care Sector.
Training objectives An overview of conflict in the workplace and different ways to respond effectively.
Learning outcomes
    • Recognise conflict and why it occurs
    • Provide strategies to resolve different types of conflict in a timely manner
    • Get increased confidence to deal with and confront individuals
    • Identify ways to prevent conflict escalating
    • Awareness of mediation techniques.
Additional information
Maximum places 15
Closing date 3 days before course date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
TBC Go to booking form

Cancellations

To cancel a course booking, please use the Learning Portal - cancellation form.