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Our contact centres

Our contact centres' telephones are open 8.30am to 5pm (4.30pm on Fridays) unless stated otherwise:

  • Switchboard – 0345 608 0190 (8am to 5pm,  Monday to Thursday, and 8am to 4.30pm on Friday) 
  • Library enquiries – 0345 608 0196 (10am to 5pm, Monday to Saturday)
  • Adult social care – 0345 608 0191 (8am to 8pm, seven days a week)
  • Children and families – 0345 608 0192 (10am to 3pm, Monday to Friday)
  • Highways: roads, pavements and paths – 0345 608 0193 (24 hours a day)
  • Registration service – 0345 608 0198
  • Trading Standards – 0345 608 0197
  • Buses – 0345 608 0194 (Press 1)
  • Waste – 0345 608 0194 (Press 2)
  • Switchboard from overseas – +44 (0)1273 336 000

Adult social care – Emergency Duty Service

If an adult urgently needs help between 8pm and 8am, please call 0345 608 0191 and select menu option 2 to connect to our Out of Hours Emergency Service.

Children’s services – Emergency Duty Service

Call the Emergency Duty Service out of hours from 5pm to 8.30am (after 4.30pm on Fridays) and during the weekends and bank holidays if you have a serious concern about a child’s welfare that cannot wait until the following working day.

This out of hours service covers East Sussex and Brighton & Hove.

  • 01273 335 906 or
  • 01273 335 905

School closures: Please do not call the above telephone numbers about school closures or the home to schools transport service. The Emergency Duty Service is for social care emergencies only – headteachers can report decisions about schools closures on Czone.