Complaint out of time

We can only look at complaints about problems that happened in the past 12 months. If something serious stopped you from complaining sooner, you may still be able to make a complaint. You’ll need to show us proof of why you couldn’t complain within 12 months of the problem.

Read our complaints policy

Your choices are:

• I can provide evidence to support exceptional circumstances and want to make a complaint
• I’d like to give general feedback to the Customer Relations team and I realise I may not get a formal response.
• Go back to the start (feedback and complaints)