iCasework Stage 2 & 3 CSD documents

This page is not linked to other web pages and cannot be found on Google. (Do not link this page to any other).

This page has links to documents and PDFs used by the Customer Relations Team. We use these links in Stage 2 & 3 emails in iCasework to external parties, so we do not need to attach files manually.

Usually, these guidance documents have instructions and information, so we do not make this page open to the public.

Stage 2 guidance documents

Stage 2 guidance with example reports

Other Stage 2 documents

Stage 3 guidance