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iCasework Stage 2 & 3 CSD documents

This page is not linked to from other web pages and not searchable in Google. (Do not link this page to any other).

This page has links to documents and PDFs used by the Customer Relations Team. We use these links in Stage 2 & 3 emails within iCasework to external parties to avoid manual attachments being needed.

Typically these guidance documents contain operational instructions and guidance so we do not make this page publicly available.

Stage 2 guidance documents

Stage 2 guidance with example reports

Other Stage 2 documents

Stage 3 guidance