Trading Standards

Trading Standards protects consumers and traders in East Sussex (excluding Brighton & Hove). To do this we:

  • enforce government legislation
  • offer advice to businesses and consumers
  • provide licences and inspections for businesses
  • investigate offences and prosecute offenders.

For advice or complaints, please call the Citizens Advice helpline 03454 04 05 06 on Monday to Friday 9am to 5pm.

Citizens Advice Consumer Service

Our responsibilities

Some of the areas we are responsible for include:

  • advertising and description of goods or services
  • safety of consumer goods
  • estate agents
  • credit and loans
  • food labelling, inspections and sampling
  • weights and measures equipment, including weighbridges
  • hallmarking and counterfeit goods
  • animal health
  • underage sales.

Read about how we enforce the law and our food legislation responsibilities:

Information for consumers

We are not able to:

  • demand refunds, replacements or apologies from traders or close them down
  • take court action on your behalf
  • pursue an unjustifiable complaint
  • divulge trader information.

Information for businesses – inspections

There are over 15,000 business premises in East Sussex. These include farms, wholesalers, importers and manufacturers and high street businesses (consisting of both national chains and local retailers).

Many businesses might only be visited every five years, although those regarded as high risk (such as food manufacturers) may be visited several times in one year. Further visits may be made when a complaint has been received, and especially if a trader asks us for advice.

Visits allow us to sample and test products, and give traders an opportunity to ask questions and reassure themselves that they are trading fairly.

Who we work with

We work closely with a wide range of other agencies and organisations, including:

Our Trading Standards service holds the Investors in People Award.

Investors in People Award logo