Accessible documents policy

1. Accessible documents policy
2. Using our documents
3. How accessible our documents are
4. What to do if you can’t use one of our documents
5. Enforcement procedure
6. Technical information about the accessibility of our documents
7. How we tested our documents
8. What we’re doing to improve accessibility

How accessible our documents are

New documents we publish and documents you need to download or fill in to access one of the services we provide should be fully accessible.

However, we know that some of our older documents (published before 23 September 2018) are not accessible. For example, some of them,

• are photocopies or in a print format and aren’t marked up in a way that allows screen reader users to understand them
• aren’t tagged up properly – for example, they don’t contain proper headings

We don’t currently have plans to make these documents accessible, but if you need to access information in them, you can contact us and ask for an alternative format.

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