Complain about the Outcome of your Information Request

We will provide as much information as possible unless the information requested is exempt from disclosure. For more information, see our page about what we can’t tell you.

If you are not happy with the way we responded to your request or the reasons given for being unable to supply what you wanted, please write to us and we will undertake an Internal Review.

We will review your case and respond to you with the outcome of our review within 20 working days. There may be a small number of cases which involve exceptional circumstances where it may be reasonable to take longer and if this is the case we will tell you. It is the view of the Information Commissioner that no case review should exceed 40 working days.

Who do I complain to?

Please write to:

Customer Services
East Sussex County Council
West D
County Hall
St Anne’s Crescent
Lewes BN7 1UE


If you are still not satisfied

If you are not satisfied with the outcome of this review, you have a further right of appeal to the Information Commissioner.

The Information Commissioner’s Office is an independent body appointed to oversee Freedom of Information and Data Protection matters in the UK. The ICO will not consider appeals or complaints about our response to your request for information unless you have first asked us to conduct a review.

Information Commissioner’s Office
Wycliffe House
Water Lane
Cheshire SK9 5AF

Phone: 0303 123 1113 (local rate)
: 01625 524 510
Email ICO
Website: Information Commissioner’s Office