Support with Confidence – contact details and feedback

The feedback you give us is important to how we monitor members of the scheme.

So please do use the feedback form below to tell us what you thought of the service you received. For problems you’d like to draw to our attention, any suggestions for improvement, or praise where it’s due:

Open feedback form

How to make a complaint

If you need to make a complaint, because you haven’t had a satisfactory response from the person concerned, or would rather talk to someone else, please get in touch with our Complaints Unit.

You can contact them by phone, email, letter or text message, whichever is easiest for you.

When you complain, we will make sure that we understand the issues and find out what you want to happen as a result. We will also get the right information to assess the seriousness of the complaint and agree a plan with you about who will look into your complaint and by when.

We will try to work out most complaints with 20 working days.

Complaints which involve your personal safety

These complaints will be investigated as a matter of urgency by Adult Social Care.

In the event of a serious breach of the code of conduct, or where concerns have been raised under the Sussex Safeguarding Adults Policy and Procedures, the provider may be removed with immediate effect from the website and suspended from the scheme pending investigation.

If there is sufficient evidence to support the complaint, we will permanently remove the provider from the scheme.

Other enquiries

Telephone: 01323 463 440