Contact Support with Confidence


Due to COVID-19, the team are working from home. This means:

  • we cannot post copies of documents, we can only email them to you.
  • we do not have access to our post. If you have posted something to us since 26 March, please resend it via email to Scans or photos are accepted as long as they are clear.

If you have an application interview booked, we will be in touch soon.

For questions on COVID-19, see our page: Coronavirus – information for PAs.

The Support with Confidence scheme ensures all members are committed to the highest level of quality, safety and training. Once approved, providers are monitored to ensure consistent quality.

General enquiries

Due to COVID-19, we are getting a lot of enquiries. We are trying to respond to all calls and emails as quickly as possible. Please be patient during this time.

Phone: 01323 463440

Support with Confidence
Adult Social Care & Health
East Sussex County Council
County Hall, St Anne’s Crescent
Lewes BN7 1UE

Send us feedback on a service

All feedback – positive or otherwise – helps us monitor members of the scheme. Please let us know about the service you’ve received:

Feedback form


If you need to make a complaint, please get in touch with our Complaints team.

Complaints which involve your personal safety

These complaints will be investigated as a matter of urgency by Adult Social Care.

In the event of a serious breach of the code of conduct, or where concerns have been raised under the Sussex Safeguarding Adults Policy and Procedures, the provider may be removed with immediate effect from the website and suspended from the scheme pending investigation.

If there is sufficient evidence to support the complaint, we will permanently remove the provider from the scheme.