Paying our invoices when we arrange your support

Latest

Website survey

We are planning to make changes and improvements to the Adult Social Care pages of this website. Responses to this survey will help us make these improvements. We would be grateful if you could take five minutes to take part in this survey.

Take part in the survey

If we have arranged your care and support, we will send you an invoice showing how much you have to pay us. We will normally send you an invoice every four weeks. We prefer to receive payment by Direct Debit.

If you have a question about your invoice or payment please phone the number shown at the top of the invoice.

Contact us

Ways to pay your invoice

There are several ways you can pay. These options will also be shown on the back of your invoice.

By Direct Debit

A Direct Debit is an instruction from you to your bank or building society, authorising an organisation to regularly collect payments direct from your account.

The amount taken from your account will be the same as the amount which appears on the invoice. This means that amount you are invoiced every four weeks may differ.

You can download a Direct Debit form below:

Online

It’s quick and easy to pay online and will save you the cost of a stamp.

Sending a cheque by post

Cheques should be made payable to ‘East Sussex County Council’. Please include the payment slip from the bottom of your invoice and send it to:

East Sussex County Council
East E, County Hall
St Anne’s Crescent
Lewes
BN7 1UE

Through a bank

You can pay your invoice by cash or cheque, through your bank. Cheques should be made payable to ‘East Sussex County Council’. You need to take with you the payment slip from the bottom of your invoice.

At the Post Office

To make a payment this way, fill in the payment slip from the bottom of your invoice and take it, along with the amount due, to any Post Office. Cheques should be made payable to ‘Post Office Ltd’. Make sure you keep the receipt safely. Please be aware that it can take up to 15 days for your payment to reach us. You will be responsible for meeting any charges the Post Office may make.

Standing order

This is an instruction from you to your bank or building society, authorising them to regularly pay a fixed amount to an organisation. If the amount you owe changes, it is your responsibility to make the change with your bank.

Bank transfer

You can instruct your bank to make a payment to using the East Sussex County Council bank details below:

Sort code: 60-13-09
Account number: 04246004

Please ask your bank to quote your unique customer number, and the relevant invoice number, with your payment.

Find the help you need

A directory of services, groups and organisations