Applying for support

1. Who can apply?

If you are over 18, living in East Sussex and need support, get in touch to find out how we might be able to help. You can contact us yourself or ask someone else to do it for you.

Our aim is to make sure you get the support you need to live as independently and safely as possible.

You are the best person to decide what works for you, so you will have a say in all the major decisions about your care and support. But if you need help at any stage we are here to support you.

We give free information and advice to everyone who contacts us for help, even if you don’t have eligible care and support needs.

Please bear in mind that we don’t have the resources to offer care and support to everyone. This means we have to prioritise the people who need our help most. But even if you don’t have eligible care and support needs we can give you information and advice, including about other sources of support.

How to apply for support

To ask for our help is simple, whether for yourself or on behalf of someone else. Just get in touch with us in the way that suits you best, to let us know about the situation. We’ll ask you for details to see how we can help. This might include information about relevant financial circumstances. We might arrange for a home visit to complete the process.

What happens when I contact you?

We know that contacting adult social care for the first time isn’t easy. So we have put together a step-by-step guide so you can see exactly what will happen when you contact us. Our guide explains the whole application process – from making the first phone call to setting up your support.

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