Make a complaint or give feedback about adult social care services

Our aim is to provide high quality adult social care services. Your feedback is important to us to help us learn and improve how we do things in the future.

Contact us if you have a complaint, comment or compliment about the service you have received.

Make a complaint online

Other ways to contact us

Phone: 01273 481 242


When you contact us, we’ll ask you about:

  • your concerns
  • how you think these could be resolved.

What will happen next?

We will reply to your email within 3 working days. We aim to respond to complaints within 10–20 working days.

Appealing a decision

If you do not agree with the outcome of your assessment, you can make an appeal by contacting the appropriate service:

  • Social care assessments – contact your worker or the person who did the assessment
  • Financial assessments – call 01323 464 699

Complaints annual report

This report provides information about complaints made to Adult Social Care between 1 April 2018 and 31 March 2019.

Read the report