Make a complaint or give feedback about adult social care services

Your feedback is important to us.

Contact us if you have a complaint, comment or compliment about the service you have received.

Email us

Other ways to contact us

Phone: 01273 481 242

When you contact us please tell us:

  • what your concerns are
  • how you think these could be resolved.

What will happen next?

We will reply to your email within 3 working days. We aim to respond to complaints within 10-20 working days.

Appealing a decision

If you are concerned about the outcome of your assessment, you can make an appeal by contacting the appropriate service:

  • Social care assessments – contact your worker or the Complaints and Feedback Team on 01273 481242
  • Blue badges – call the blue badge helpline on 01323 464 244
  • Financial assessments – call 01323 464 699

If we cannot resolve your concerns following the appeal, you can contact the Local Government Ombudsman.