Contact Support with Confidence
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We want to know what you think about the plans to close the Support with Confidence scheme, and about what support we might provide instead.
- Take part in our consultation
- If you would like a paper copy, please contact the Support with Confidence Team
All scheme activity will remain paused while we consult on what happens next, although the online directory is still available.
The Support with Confidence scheme ensures all members are committed to the highest level of quality, safety and training. Once approved, providers are monitored to ensure consistent quality.
General enquiries
Email: supportwithconfidence@eastsussex.gov.uk
Phone: 01323 463 440
Support with Confidence
Adult Social Care and Health
East Sussex County Council
County Hall, St Anne’s Crescent
Lewes BN7 1UE
Send us feedback on a service
All feedback – positive or otherwise – helps us monitor members of the scheme. Please tell us about the service you’ve received:
Complaints
If you need to make a complaint about a Support With Confidence member, please contact the member in the first instance, to discuss your complaint and try to resolve the issue.
If this is not possible and the member is a Care Quality Commission registered provider, please contact the Local Government & Social Care Ombudsman.
To find out if the Support With Confidence member is registered with the Care Quality Commission, you can search the Care Quality Commission website.
If the member is not registered with the Care Quality Commission, contact Citizens Advice for further support.
If you need to raise a safeguarding concern about a member, please contact Health and Social Care Connect:
Secure Portal Form: Safeguarding Concern information page
Email: HSCC@eastsussex.gov.uk
Telephone: 0345 6080191
They are open 7 days a week 08:00-20:00.
If you are receiving a Direct Payment or need to make a complaint about the Support With Confidence Scheme, please get in touch with our Complaints Team:
Complaints and Feedback Team
Adult Social Care
East Sussex County Council
County Hall
St Anne’s Crescent
Lewes
BN7 1UE
Phone: 01273 481 242
Email: asccomplaintsfeedback@eastsussex.gov.uk
Complaints which involve your personal safety
These complaints will be investigated as a matter of urgency by Adult Social Care.
In the event of a serious breach of the code of conduct or where concerns have been raised under the Sussex Safeguarding Adults Policy and Procedures, the member may be removed from the website with immediate effect and suspended from the scheme pending investigation.
If there is sufficient evidence to support the complaint, we will permanently remove the provider from the scheme.
