Personal assistants COVID guidance


If you have any concerns about the clients you support, please contact Adult Social Care.

If you are a personal assistant or community-based social care provider with a question about COVID-19 related to your work, please email: Infection control

Vaccinations for personal assistants

COVID vaccination and boosters

The COVID-19 vaccine is now being offered to all adults.

You can find out more and book your vaccination or booster online or by ringing 119.

Free flu vaccination

Personal Assistants are entitled to a free flu vaccination. The best time to have the vaccine is between September and November, before the flu virus starts circulating.

Getting the vaccine will help to protect you, your clients and your family from getting the flu. To access the scheme, go to a GP practice or community pharmacy and tell them you are a PA.

Proof of eligibility for PA flu or COVID vaccines

If you are asked to provide proof, some of the things you could use are:

  • a letter from your employer
  • an ID badge
  • a payslip

We understand that these documents may be difficult for you to get so we can provide a letter of eligibility if necessary.

If you are registered with our Support with Confidence scheme, you will receive an eligibility letter.

Otherwise, you can email to ask for a letter.

COVID-19 testing for personal assistants

Testing guidance for adult social care was issued by the government on 31 March 2022.

You can still order free lateral flow tests (LFTs) through the online government portal:

If you have any issues with ordering test kits, please call 119.

Key changes to testing guidance are that routine asymptomatic testing with LFTs should be completed twice per week and symptomatic testing is now via LFTs.

Symptomatic testing with LFTs

If you have any of the main symptoms of COVID-19 you are advised to:

  • stay at home
  • take a lateral flow test as soon as you develop symptoms
  • take another LFT 48 hours after the first test.

Positive results

Anyone who gets a positive LFT result is advised to stay at home from the day they test positive or develop symptoms (day 0).

Social care staff with COVID-19 should not attend work until:

  • they have had two consecutive negative LFT results (taken at least 24 hours apart)
  • feel well
  • do not have a high temperature.

The first LFT should only be taken from five days after day 0 (the day symptoms started, or the day the test was taken if no symptoms). Therefore, it may be possible to return to work on day six.

Negative results

If you had symptoms of COVID-19 and received negative results (two lateral flow tests 48 hours apart), you can return to work providing you are medically fit to do so.

If you feel unwell, whether confirmed COVID-19 or something else, it is always best practice to remain off work until you are medically fit to return.

This is particularly important when supporting people that may be more vulnerable to infection.

Contacts of positive cases

Staff who are contacts of confirmed cases can continue working, but should comply with all relevant infection control precautions. PPE should be worn properly throughout the day.

There is no longer a need to do any additional testing, follow instead your usual testing regime.

If you develop symptoms, follow guidance for staff with symptoms (see above)

If you work with people who are especially vulnerable to COVID-19 (seek clinical advice as necessary), a risk assessment should be undertaken, and redeployment considered during the 10 days after your last contact with the case.

Information on testing

Watch a video on how to do a lateral flow test.

If you have any queries related to testing, please 119.

Personal protective equipment (PPE)

PPE for Personal Assistants

Self-employed and employed Personal Assistants

The government has been providing free PPE to Personal Assistants and to people who receive direct payments and employ personal assistants during COVID-19.

The old way of getting PPE through our grant scheme ended on 31 March 2022.

Now, health and social care workers and volunteers, including PAs, can register for the new Department of Health and Social Care (DHSC) PPE Portal.

The portal enables free PPE distribution to eligible primary care, social care and public sector organisations.

Register for the PPE portal

Guidance on how to use the PPE portal

If you have any issues, you can phone the customer service team on: 0800 876 6802 (open 7am to 7pm, seven days a week)

PPE and safe practice

Government guidance: PPE, waste disposal and ventilation specific to COVID-19:

COVID-19 supplement to infection prevention and control resource for adult social care

Guidance: other infection prevention and control measures:

Infection prevention and control resource for adult social care

Infection control

Infection control advice for personal assistants

PAs can contact the community-based Social Care Infection Prevention and Control project with questions about infection control.

If you want to seek advice or you would like a 1:1 conversation, get in touch. The team are here to help you!

Email: Infection control

You can contact us from Monday to Thursday 9am to 5pm and Fridays until 4.30pm.

Other support will include:

  • advice sessions with a dedicated Public Health Infection Control Advisor, by phone or by video call
  • improved infection control training and resources 
  • virtual workshops to learn more about infection control and COVID-19 measures

Infection prevention and control e-learning

We have developed a new Infection prevention and control e-learning course.

This course can be used as an introduction to the subject or as a refresher to check your knowledge of the subject.

Join our PA mailing list

Join our mailing list to receive information about infection control and COVID-19. Support with Confidence PAs do not need to sign up as we already have your details on record.

Email Infection control with your contact details: name, address, email address, phone number, employment status (if self-employed /employed) and geographical area of work.

To find out how your information will be used, read our Privacy Notice.

Contingency planning

If you cannot provide care for any reason and your service is essential to the client, you must ensure suitable contingency plans are put in place. If your client will be left without vital support, you must report this immediately to Health and Social Care Connect on 0345 60 80 191.

You and your employer should set up contingency plans to ensure that alternative cover arrangements can start immediately. See: Coronavirus – information for people receiving direct payments for more details.

Should I continue providing care?

Protecting your client and others

You must help your client to stay safe, see:

Living safely with respiratory infections, including COVID-19

Attending hospitals

Personal assistants can accompany their employers to appointments to help with their communication and/or to meet their health or social care needs.

See: East Sussex Healthcare Trust for the latest information on hospital visiting, as restrictions differ depending on the ward or site.

Adult Social Care training

New Support with Confidence applicants and members approved since COVID

If you are applying for Support with Confidence accreditation regarding training, please ask for advice as to current requirements by emailing: Support with Confidence

Current members

You can update your training online. Please email ASC Training for advice on how to access this.

Other training

See the training page for details of other useful courses.

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