Provider portal test page

Introduction

The Provider Portal is a web-based system that links providers with East Sussex County Council’s (ESCC) contracts and payments system, ContrOCC.

This guide explains how to log in and use the portal


Logging in

  1. Visit eastsussex.gov.uk and click Login with LiquidLogic.
  2. Enter your provider email address and password. Click Submit. If you forget your password, use guidance for resetting your password.
  3. An authentication code is emailed to the registered email address.
  4. Enter the code from the email into the Code Click Finish.
  5. You are now logged into the Provider Portal. To log out, click Log Out.

Reset your password

  1. Click on the Forgotten password
  2. An email is sent to your registered email address.
  3. Enter the code from the email in the Code Click Next.
  4. Enter a new password. Confirm the new password. Click
  5. The password reset confirmation message is displayed. Click OK.
  6. You can now log into the Provider Portal.

Selecting a provider

If you have access to more than one service (for example, more than one care home) you may see the screen below. You will need to select a provider from the list. Once you select a provider, all information you view will be specific to that provider. You can only view information for one provider at a time.

  1. Select the name of the provider you wish to view.
  2. The homepage is displayed for the selected provider. The name of the provider you are viewing information for is always displayed on the screen.

3. You can change the provider at any time using the drop-down list in the top right-hand corner.

all other information in common to be added


Extra information for care home providers

Individual Service Agreement (ISA)

The Individual Service Agreement (ISA) is the contract document forming the agreement between East Sussex County Council and the provider for the named client’s care.

Note: Payments for care are not calculated and will not be included in the Residential Payment Schedule until the ISA has been agreed.

Reviewing published ISAs

  1. Select Contract Documents.
  2. The Contract Documents screen is then displayed. The filters are set to automatically show published These are the documents you need to action.
  3. The date is populated with the first of the month. To ensure you are viewing all published ISAs, delete the Updated Since date and select View.
  4. Select the Individual Service Agreement
  5. You will be given the option to open or save the ISA document. Selecting Save will save a copy of the document to your computer. Select Open to view the ISA on screenThe ISA will open as a PDF document.
  6. Note: You must have Adobe Acrobat Reader installed on your computer to view the ISA.
  7. Check all the information contained within the ISA. To close the document, select the X in the top right-hand corner and return to the portal.

plus all other information for care home providers only


Extra Information for direct payment support service

Individual Service Agreement (ISA)

The Individual Service Agreement (ISA) is the contract document forming the agreement between East Sussex County Council and the provider for the named client’s care.

Note: Payments for care are not calculated and will not be included in the Residential Payment Schedule until the ISA has been agreed.

Reviewing published ISAs

  1. Select Contract Documents.
  2. The Contract Documents screen is then displayed. The filters are set to automatically show published These are the documents you need to action.
  3. The date is populated with the first of the month. To ensure you are viewing all published ISAs, delete the Updated Since date and select View.
  4. Select the Individual Service Agreement
  5. You will be given the option to open or save the ISA document. Selecting Save will save a copy of the document to your computer. Select Open to view the ISA on screenThe ISA will open as a PDF document.
  6. Note: You must have Adobe Acrobat Reader installed on your computer to view the ISA.
  7. Check all the information contained within the ISA. To close the document, select the X in the top right-hand corner and return to the portal.

plus all other information for direct payment support service only


Extra information for home care providers

Viewing care package line items

Care Package Line Items (CPLI) will be available to view in the portal once they have been authorised and activated by the Council.

  1. Select Care Package Line Items.
  2. Select View to display all care packages.
  3. Note: If the care package has an end date more than 28 days in the past, you will need to tick the Include Historical box.
  4. The view can also be filtered by using the drop-down menus, before selecting View.

plus all other information for home care providers only