What happens when you make a complaint?
We will let you know that we received your complaint within 3 working days.
Working days are all the days in the week apart from Saturdays, Sundays and bank holidays.
We will let you know that we received your complaint within 3 working days.
Working days are all the days in the week apart from Saturdays, Sundays and bank holidays.
We will ask you what you would like to happen to put things right.
We will ask you what you would like to happen to put things right.
We will work with you to decide what we can do to put things right.
We will work with you to decide what we can do to put things right.
We will arrange for a manager to give you a response.
This will usually be within 20 working days.
We will arrange for a manager to give you a response.
This will usually be within 20 working days.
We will make sure that everything we find out is written down, including
- What we have learnt
- Any changes we have made or will make to improve our services.
We will make sure that everything we find out is written down, including
- What we have learnt
- Any changes we have made or will make to improve our services.
We will share updates with you so that you know what is happening.
We will share updates with you so that you know what is happening.