What happens if you are not happy with our complaints process?
If you are not happy with
- our response to your complaint
- the way we have handled your concerns
you can tell us what you think will put things right.
If you are not happy with
- our response to your complaint
- the way we have handled your concerns
you can tell us what you think will put things right.
We will listen and consider your suggestions.
We will listen and consider your suggestions.
If you are still not happy, you can contact the Local Government and Social Care Ombudsman.
If you are still not happy, you can contact the Local Government and Social Care Ombudsman.
An Ombudsman finds out facts.
They will listen to what you say.
They will not take sides.
An Ombudsman finds out facts.
They will listen to what you say.
They will not take sides.
If the Ombudsman agrees that there is something wrong, they will help to put it right.
If the Ombudsman agrees that there is something wrong, they will help to put it right.