A guide to Adult Social Care. Easy Read version
This leaflet will tell you about Adult Social Care and getting support.
This leaflet will tell you about Adult Social Care and getting support.
If you need support to understand this leaflet, you could ask
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Someone in your family or a friend
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A support worker
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A carer
or
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Health and Social Care Connect
0345 60 80 191
If you need support to understand this leaflet, you could ask
-
Someone in your family or a friend
-
A support worker
-
A carer
or
-
Health and Social Care Connect
0345 60 80 191
Who we are and what we do
Adult Social Care and Health is a part of East Sussex County Council.
Adult Social Care and Health is a part of East Sussex County Council.
We work with people aged 18 and over who live in East Sussex.
We work with people aged 18 and over who live in East Sussex.
We support people to live healthy and independent lives.
We support people to live healthy and independent lives.
Anyone can ring us and ask us for support.
Anyone can ring us and ask us for support.
Examples of people we support include:
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People who want to stay living at home but are finding it difficult to cope
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People who would like to get out and about but are not able to do so on their own
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People who need information and advice
People who care for somebody else
Examples of people we support include:
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People who want to stay living at home but are finding it difficult to cope
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People who would like to get out and about but are not able to do so on their own
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People who need information and advice
People who care for somebody else
Safeguarding
Safeguarding is how people who are
- Experiencing harm or neglect
- At risk of experiencing harm or neglect
can get help to live safely.
Safeguarding is how people who are
- Experiencing harm or neglect
- At risk of experiencing harm or neglect
can get help to live safely.
If you are being harmed or neglected or worry that you might be, contact Health and Social Care Connect (HSCC).
If you are being harmed or neglected or worry that you might be, contact Health and Social Care Connect (HSCC).
You can also contact HSCC if you are worried about someone else.
You can also contact HSCC if you are worried about someone else.
You do not have to give your name or your details when you contact HSCC.
You do not have to give your name or your details when you contact HSCC.
How we can support you
There are lots of ways we can support you, and lots of places where you can find advice.
Some examples are:
There are lots of ways we can support you, and lots of places where you can find advice.
Some examples are:
We can show you where to get information and advice.
We can show you where to get information and advice.
We can support you in ways that stop problems getting worse.
We can support you in ways that stop problems getting worse.
We might be able to get you equipment or make small changes to your home to help keep you safe and independent.
We might be able to get you equipment or make small changes to your home to help keep you safe and independent.
We can carry out a free social care needs assessment.
A social care needs assessment looks at how a person manages everyday tasks to see if they can receive care and support from us.
We can carry out a free social care needs assessment.
A social care needs assessment looks at how a person manages everyday tasks to see if they can receive care and support from us.
Can I get care and support from adult social care?
Anyone can contact us to ask us for support.
Anyone can contact us to ask us for support.
Anyone can contact us to ask us for support.
Anyone can contact us to ask us for support.
We offer support to people who have care and support needs.
We offer support to people who have care and support needs.
Your social care needs assessment will tell us about your care and support needs.
Your social care needs assessment will tell us about your care and support needs.
If your assessment shows that we can offer you care and support services, we can do a financial assessment with you.
Your financial assessment will tell you what you will need to pay for your care and support.
If your assessment shows that we can offer you care and support services, we can do a financial assessment with you.
Your financial assessment will tell you what you will need to pay for your care and support.
If we cannot offer you support, we will talk to you about what you could do next.
If we cannot offer you support, we will talk to you about what you could do next.
Information and advice on the internet
There is lots of information on our website
These webpages are not in easy read, so you may want to ask a supporter to look at them with you.
There is lots of information on our website
These webpages are not in easy read, so you may want to ask a supporter to look at them with you.
These webpages include information about
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Your health and wellbeing
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Money and benefits
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Support services
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Finding a place to live
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Paid work and volunteering
Support for carers
These webpages include information about
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Your health and wellbeing
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Money and benefits
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Support services
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Finding a place to live
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Paid work and volunteering
Support for carers
Information and advice not on the internet
We have printed leaflets and factsheets about many different topics.
You can ask for any of these from Health and Social Care Connect (HSCC)
in different languages, in easy read and in large print.
Email HSCC@eastsussex.gov.uk
Phone 0345 60 80 191
Typetalk 18001 0345 60 80 191
Text 07797 878 111
We have printed leaflets and factsheets about many different topics.
You can ask for any of these from Health and Social Care Connect (HSCC)
in different languages, in easy read and in large print.
Email HSCC@eastsussex.gov.uk
Phone 0345 60 80 191
Typetalk 18001 0345 60 80 191
Text 07797 878 111
Some of the ways we can help you
We can provide support at home if you have been ill or in hospital.
We can provide support at home if you have been ill or in hospital.
We can provide support with personal care, like getting washed and dressed.
We can provide support with personal care, like getting washed and dressed.
We can make changes to your home to help you move around and keep safe.
We can make changes to your home to help you move around and keep safe.
We can provide equipment.
We can provide equipment.
We can help you to find support or a personal assistant.
We can help you to find support or a personal assistant.
We can help you to connect with local support, your community, or people you know who can help you.
We can help you to connect with local support, your community, or people you know who can help you.
We can help you find the right support to suit your needs.
We can help you find the right support to suit your needs.
We can help you to find learning, work and social activities.
We can help you to find learning, work and social activities.
We can help you to access support with your money, debt or benefits.
We can help you to access support with your money, debt or benefits.
These are just some examples of how we can support you.
How we can help depends on what sort of support you want and need.
These are just some examples of how we can support you.
How we can help depends on what sort of support you want and need.
If you are not sure what sort of support you want or need, you can speak with us to talk about your needs and what you want to achieve.
If you are not sure what sort of support you want or need, you can speak with us to talk about your needs and what you want to achieve.
We can tell you more about all of the different options.
We can tell you more about all of the different options.
What will I need to pay?
Information and advice about care and support services is always free.
You do not have to pay for information, leaflets or our advice.
Information and advice about care and support services is always free.
You do not have to pay for information, leaflets or our advice.
You can ask for a free social care needs assessment.
A social care needs assessment looks at how a person manages everyday tasks to see if they can receive care and support from us.
You can ask for a free social care needs assessment.
A social care needs assessment looks at how a person manages everyday tasks to see if they can receive care and support from us.
Unlike NHS healthcare, social care and support is not free.
Most people who get support from us pay some money towards it.
Unlike NHS healthcare, social care and support is not free.
Most people who get support from us pay some money towards it.
For more information about what you will need to pay towards the cost of your care and support, read our easy read leaflet,
What you will need to pay towards the cost of your care and support.
For more information about what you will need to pay towards the cost of your care and support, read our easy read leaflet,
What you will need to pay towards the cost of your care and support.
Control over your care
You will be involved at every stage of working out what are and support you get.
You will be involved at every stage of working out what are and support you get.
We will tell you what happens next and how long things should take.
We will tell you what happens next and how long things should take.
One of the ways you can have more control over your care and support is by choosing direct payments.
One of the ways you can have more control over your care and support is by choosing direct payments.
You can choose to have direct payments if we are going to pay some of the cost of your care.
You can choose to have direct payments if we are going to pay some of the cost of your care.
Direct payments are when we give you an agreed amount of money that you can use to organise and buy the care and support you need
Direct payments are when we give you an agreed amount of money that you can use to organise and buy the care and support you need
For example, you can employ your own personal assistant to help you with personal care and household tasks.
We can support you to do this safely.
For example, you can employ your own personal assistant to help you with personal care and household tasks.
We can support you to do this safely.
Finding a place to live
If you are struggling to manage at home, we can give you information about accommodation and support options.
If you are struggling to manage at home, we can give you information about accommodation and support options.
We can arrange for changes to be made to your own home.
We can arrange for changes to be made to your own home.
We can give you information and advice about the different housing options that you may be able to choose from, like:
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Sheltered housing
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Supported accommodation
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Supported living
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Extra care schemes
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Residential care.
We can give you information and advice about the different housing options that you may be able to choose from, like:
-
Sheltered housing
-
Supported accommodation
-
Supported living
-
Extra care schemes
-
Residential care.
For more information, contact Health and Social Care Connect
Email HSCC@eastsussex.gov.uk
Phone 0345 60 80 191
Typetalk 18001 0345 60 80 191
Text 07797 878 111
For more information, contact Health and Social Care Connect
Email HSCC@eastsussex.gov.uk
Phone 0345 60 80 191
Typetalk 18001 0345 60 80 191
Text 07797 878 111
You can also find out more information about housing and support options by reading our easy read guides, finding a place to live.
You can also find out more information about housing and support options by reading our easy read guides, finding a place to live.
If you look after someone else
A carer is a person who looks after someone who would not be able to manage every day life without help.
A carer is a person who looks after someone who would not be able to manage every day life without help.
They could be an adult family member, a partner, a friend, a neighbour or somebody else.
They could be an adult family member, a partner, a friend, a neighbour or somebody else.
If you are a carer, you can ask for information, advice and support to help you.
If you are a carer, you can ask for information, advice and support to help you.
You can find out more information about support for carers by reading our easy read leaflet, Do you look after someone?
You can find out more information about support for carers by reading our easy read leaflet, Do you look after someone?
How to contact us
Email HSCC@eastsussex.gov.uk
Phone 0345 60 80 191
Text 07537 418 236
Minicom via type talk 18001 0345 60 80 191
Health and Social Care Connect is open from every day from 8am to 8pm.
Email HSCC@eastsussex.gov.uk
Phone 0345 60 80 191
Text 07537 418 236
Minicom via type talk 18001 0345 60 80 191
Health and Social Care Connect is open from every day from 8am to 8pm.
Other ways to find information
East Sussex Community Information Service (ESCIS)
Community groups and activities in your area.
Phone 01273 481 754
Email ESCIS@eastsussex.gov.uk
East Sussex Community Information Service (ESCIS)
Community groups and activities in your area.
Phone 01273 481 754
Email ESCIS@eastsussex.gov.uk
East Sussex 1Space
Information about care and support services in your area.
Website 1space.eastsussex.gov.uk
East Sussex 1Space
Information about care and support services in your area.
Website 1space.eastsussex.gov.uk
Living a healthy lifestyle
Making healthy changes to your lifestyle can make your life better.
To find out how to make changes, contact One You East Sussex
Phone 01323 404600
Website oneyoueastsussex.org.uk
Living a healthy lifestyle
Making healthy changes to your lifestyle can make your life better.
To find out how to make changes, contact One You East Sussex
Phone 01323 404600
Website oneyoueastsussex.org.uk
Give feedback on social care
We want to provide the best possible support and services in Adult Social Care and Health.
We want to provide the best possible support and services in Adult Social Care and Health.
Sharing feedback with us is when you tell us about your experiences of Adult Social Care and Health.
Sharing feedback with us is when you tell us about your experiences of Adult Social Care and Health.
We want to know
- Have we done something well?
What could we do better?
We want to know
- Have we done something well?
What could we do better?
A good place to start is to contact the person or team who has been involved with you.
This is because things can often be put right quickly.
A good place to start is to contact the person or team who has been involved with you.
This is because things can often be put right quickly.
If you have already done this or you would prefer to speak with someone else, you can contact the Complaints and Feedback Team.
If you have already done this or you would prefer to speak with someone else, you can contact the Complaints and Feedback Team.
You can write to us
East Sussex County Council
County Hall
St Anne’s Crescent
Lewes BN7 1UE
You can write to us
East Sussex County Council
County Hall
St Anne’s Crescent
Lewes BN7 1UE
You can phone us
01273 481 242
You can phone us
01273 481 242
You can email us asccomplaintsfeedback@eastsussex.gov.uk
You can email us asccomplaintsfeedback@eastsussex.gov.uk
Send us a message on our website
Send us a message on our website
For more information about making comments or complaints, please read our leaflet ‘Your feedback matters’.
For more information about making comments or complaints, please read our leaflet ‘Your feedback matters’.
If you do not want to talk to us, you can ask someone you know to speak to us.
This could be an advocate.
And advocate is someone who supports you to have your say.
You can find out more about how an advocate can support you here: Advocacy | East Sussex County Council
If you do not want to talk to us, you can ask someone you know to speak to us.
This could be an advocate.
And advocate is someone who supports you to have your say.
You can find out more about how an advocate can support you here: Advocacy | East Sussex County Council