Bus passes – renewals, change of details and replacements
Is your concessionary bus pass due to expire in March 2017?
- If you hold an Older Person’s bus pass which have a blue stripe these are automatically renewed and sent out at least two weeks before expiry.
- If you hold a Disabled Person’s bus pass which have an orange stripe we will write to you requesting current proof of disability.
- If you have changed your name or address and haven’t notified us, please call the concessionary bus pass team on 0300 33 09 471 or email us
This page tells you about:
- how we renew concessionary bus passes
- changing your name or address
- what to do if your pass is damaged, lost or stolen
- informing us if a bus pass holder has died.
If you don’t have a printer, you can get all the forms below from your local library.
Renewing your bus pass
Renewing an older persons bus pass
You do not have to do anything to renew your pass. Passes are valid for up to five years. You will automatically receive a new one in the post unless we contact you before expiry.
If your existing pass is due to expire in less than a week and your new one has not arrived, please contact us.
Renewing a disabled persons bus pass
These are issued for anything from 1 year to 5 years depending on your disability.
- If your disability is temporary, when it expires, you will need to reapply or show further proof before we can renew it.
- If your disability has been assessed by us as permanent you will normally automatically receive a new pass in the post, unless we contact you before expiry.
If your existing pass is due to expire in less than a week and you have not heard from us, please contact us.
Change of address
I have an East Sussex County Council bus pass
If you have an East Sussex County Council bus pass and move to another address in East Sussex (not including Brighton), you can send us your new address by printing and posting this form. You also need to provide proof of your new address by sending us a photocopy of:
- a letter from Department of Work and Pensions (no more than 3 months old)
- a recent bank or credit card statement (no more than 3 months old)
- your current council tax bill
- a recent utility bill (no more than 3 months old).
We will update our records with this.
If you don’t tell us you have moved, we may send your next pass to your old address and you will have to pay a fee of £10 for a replacement.
I have moved into East Sussex (not including Brighton)
If you are not currently an East Sussex County Council bus pass holder then you need to apply see our application pages:
I have moved out of East Sussex
If you move out of East Sussex, you should cut your pass up and return it to the address on the back of the bus pass. You’ll need to apply to your new local authority for a bus pass.
Change of name
If you hold an East Sussex County Council bus pass (not including Brighton & Hove) and your name has changed, you can tell us by printing and posting this form. There is a fee of £10 for a change of name, unless we are correcting an error or spelling mistake.
If you have changed your name, you also need to enclose:
- a copy of the document supporting your name change, for example a marriage certificate or Deed Poll
- a cheque for £10 (see form for details).
Lost, stolen or damaged passes
If your bus pass is lost, stolen or damaged you can contact our Information Line on 0300 33 09 471 to order a replacement.
A charge of £10 will be made for issuing a replacement bus pass. Replacement charges for stolen passes will be waived if you have a crime number.
When a bus pass holder has died
To tell us about the death of a bus pass holder, please print and post this form:
- a photocopy of the death certificate (if available)
- if you have it, the bus pass (cut in two).
If you have a question, please speak to our information centre:
- phone 0300 33 09 471 (local rate)
- email firstname.lastname@example.org