Renewing an older persons bus pass

March 2024 renewals

  • Automatically renewed passes are being sent out during the first two weeks in March. It is no longer possible to change your delivery address, replacement charges may apply if pass is sent to an old address. Please still tell us about any changes and we will advise you.
  • Older Person’s bus pass renewals - These will normally be automatically renewed. They may not be renewed automatically if your pass is not scanned locally between 1 March 2023 and 01 March 2024. If you haven’t received a pass or a renewal letter by 20 March you can try to renew online or contact us if you are unable to do so.
  • Disabled person’s bus pass renewals - Letters are being sent for customers do not have automatic renewals agreed, but you can renew online without a letter. If you haven’t received a pass or a renewal letter by 20 March you can try to renew online or contact us if you are unable to do so.

These pages are for East Sussex bus pass holders. It tells you about:

  • how we renew concessionary bus passes
  • what to do if your pass is damaged, lost or stolen

Bus passes are issued for up to five years. If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires.

  • If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed.
  • If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. See tell us about a change.

I have not had an automatic renewal what do I do?

You will need to renew manually which you can do online:

Please note online renewals can only be made 8 weeks before renewal and up to 2.5 years after expiry.

How to contact us if you cannot apply online

If you cannot apply online for any reason please contact us.

If you do email us please confirm your date of birth and current address in the email so we can fully check our records.

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