Bus pass not working

If your East Sussex County Council issued National Bus Pass has been refused by the ticket machine because it has been cancelled or it is damaged. The driver may have advised you to contact us. Please use the below button to apply for a FREE replacement bus pass now.

Apply for a free replacement bus pass

National Bus Passes can be cancelled electronically. This is known as hot listing. Once this has happened, the bus is no longer valid for free travel.

Your bus Pass has stopped working for one of these reasons:

  • because the pass was reported as lost or stolen. Do you have the new pass at home or in another bag or wallet?
  • because your we wrote to you about your pass and the letter was returned by Royal Mail. Have you changed address recently?
  • because your we wrote to you asking for up to date proof of eligibility or asking for you to return the pass. Do you need to confirm your eligibility?
  • your pass is damaged, split or broken it will not be recognised by the ticket machine and you will need to apply for a replacement.
  • because you are not an East Sussex County Council bus pass holder. Drivers will have to continue to accept your bus pass visually, as they do not always scan nationally.
Two expired bus passes with message 'Bus pass not working'.