Penalty Charge Notices (parking tickets)

Penalty Charge Notices (parking tickets)

If a Penalty Charge Notice (PCN) is issued to your vehicle, you can:

Do not ignore a PCN, it will not go away.

When a challenge is received the PCN is placed on hold and the charge will not increase until you have received a full response. If you challenge the PCN you should not send payment, submitting payment closes the case and we will not consider your challenge.

PCN charges

PCNs are issued at either £70 or £50 depending on the contravention. Both of these charges are discounted by 50% if they are paid within 14 days of issue.

  • higher charge – £70, reduced to £35 if paid within 14 days
  • lower charge – £50, reduced to £25 if paid within 14 days

See which parking contraventions may result in the lower and higher rate charge.

What happens if you do not pay or challenge your PCN?

It is important that you do not ignore a PCN. If a PCN is not paid or challenged the required legal documents will be sent to the registered keeper and eventually we will seek a Court Order to recover the outstanding debt.

Know your parking rights

For more information about what to do if you receive a PCN watch the YouTube video by the British Parking Association, Know Your Parking Rights.

Pay a PCN

If you pay a PCN the case will be closed and any challenge against it will not be considered.

You can pay a PCN in the following ways:

Online

You will need your PCN number, vehicle registration and your credit or debit card details.

Please allow 24 hours after receiving your PCN before making payment. Make sure you enter the details correctly, particularly numerical 0’s and alphabetical o’s.

Post

Cheques or Postal Orders should be made payable to ‘East Sussex County Council’ and sent to Parking Team, Eastbourne Library, Grove Road, Eastbourne, BN21 4TL.

Please make sure that you write the PCN number on the back of the cheque or postal order and allow two working days for 1st class post and five for 2nd class.

Phone

Call 0345 658 5500. You will need your PCN number and your credit or debit card details.

Please allow 24 hours after receiving your PCN before making payment. Make sure you enter the details correctly, particularly numerical 0’s and alphabetical o’s.

In person

You can pay in person by cash, cheque, postal order and credit or debit card in the Eastbourne, Hastings or Lewes libraries.

Challenge a PCN

To challenge a PCN you should contact us in writing within 14 days of issue.

If you pay the PCN the case will be closed and any challenge against it will not be considered.

When a challenge is received the PCN will be put on hold, the amount due will not increase until we have reached a decision and written back to you.

What to include

To make a challenge you will need the PCN number and your vehicle registration.

You should explain your reasons for challenging clearly and simply and include copies of any evidence to support your claim, such as receipts or witness statements.

How we deal with challenges

The challenge and appeal process is set by legislation and should not be confused with the Council’s complaint procedures. More information on both is available at:

PATROL – legislation (Parking And Traffic Regulations Outside London) and PATROL – Parking penalty enforcement process

ESCC complaints and compliments

Legislation requires that all challenges against PCNs are considered by Council officers fully trained in the legal and statutory requirements. Your challenge will be investigated and considered by a member of the Parking Notice Processing Team who will respond to you with our decision.

You can challenge a PCN in the following ways:

Online

Please allow 24 hours after receiving your PCN before making a challenge. Make sure you enter the details correctly, particularly numerical 0’s and alphabetical o’s.

Email

Send your challenge to parking.penalties@eastsussex.gov.uk

Make sure you include the PCN number and your vehicle registration.

Post

Send your challenge to Parking Team, Eastbourne Library, Grove Road, Eastbourne, BN21 4TL. Make sure you include the PCN number, your vehicle registration and an address for us to send the reply to.

Cancellation guide

In the interests of transparency we publish our cancellation guide which is used when considering challenges and appeals against PCNs.

What happens if I challenge a PCN and it is not cancelled?

If we decide not to cancel your PCN you have two options, to pay or make formal representations. In some cases we may ask for additional evidence, if this is the case our reply will detail what you need to do.

We will re-offer the opportunity to pay the discounted rate providing you challenged it within 14 days.

To continue to challenge a PCN formal representations need to be made by the registered keeper once a Notice to Owner is received. At this point the discount period no longer applies.

The Notice to Owner fully explains how to make formal representations and details the legal grounds on which these may be made. You must make representations within 28 days of receiving the form. We will then write back to you when we have reached our decision.

If we decide again not to cancel the PCN, we will send you a Notice of Rejection of Representations explaining why.

You will be given a further opportunity to pay the charge and details on how to appeal to an independent adjudicator. More information on making an appeal can be found on the Traffic Penalty Tribunal website.

Higher and lower contravention charges

The cost of a PCN is set by legislation. There are two charging bands: higher and lower. The higher charge is £70 and the lower charge is £50, both are reduced by 50% if they are paid within 14 days.

Higher rate contraventions

On-street parking

  • 1 – Parked in a restricted street during prescribed hours
  • 2 – Parked or loading/unloading in a restricted street where waiting and loading/unloading restrictions are in force
  • 12 – Parked in a residents or shared use parking place without clearly displaying either a permit or voucher or pay and display ticket issued for that place
  • 16 – Parked in a permit space without displaying a valid permit
  • 21 – Parked in a suspended bay/space or part of bay/space
  • 23 – Parked in a parking place or area not designated for that class of vehicle
  • 25 – Parked in a loading place during restricted hours without loading
  • 26 – Parked more than 50cm from the edge of the carriageway and not within a designated parking place
  • 27 – Parked adjacent to a dropped footway.
  • 40 – Parked in a designated disabled persons parking place without clearly displaying a valid disabled persons badge
  • 42 – Parked in a parking place designated for police vehicles
  • 45 – Parked on a taxi rank
  • 47 – Stopped on a restricted bus stop or stand
  • 48 – Stopped on a restricted area outside a school
  • 55 – A commercial vehicle parked in a restricted street in contravention of an overnight waiting ban
  • 56 – Parked in contravention of a commercial vehicle waiting restriction
  • 61 – A heavy commercial vehicle wholly or partly parked on a footway, verge or land between two carriageways
  • 62 – Parked with one or more wheels on any part of an urban road other than a carriageway (footway parking)
  • 99 – Stopped on a pedestrian crossing and/or crossing area marked by zigzags

Off-street parking

  • 81 – Parked in a restricted area in a car park
  • 85 – Parked in a permit bay without clearly displaying a valid permit
  • 87 – Parked in a disabled persons parking space without clearly displaying a valid disabled persons badge
  • 91 – Parked in a car park or area not designated for that class of vehicle
  • 92 – Parked causing an obstruction

Lower rate contraventions

On-street parking

  • 5 – Parked after the expiry of paid for time
  • 6 – Parked without clearly displaying a valid pay and display ticket or voucher
  • 7 – Parked with payment made to extend the stay beyond initial time
  • 19 – Parked in a residents or shared use parking place or zone displaying an invalid permit, an invalid voucher or an invalid pay and display ticket
  • 22 – Re-parked in the same parking place or zone within one hour (or specified time) of leaving
  • 24 – Not parked correctly within the markings of the bay or space
  • 30 – Parked for longer than permitted

Off-street parking

  • 80 – Parked for longer than the maximum period permitted
  • 82 – Parked after the expiry of paid for time
  • 83 – Parked in a car park without clearly displaying a valid pay and display ticket or voucher or parking clock
  • 84 – Parked with additional payment made to extend the stay beyond time first purchased
  • 86 – Parked beyond the bay markings
  • 90 – Re-parked within one hour (or specified time) of leaving a bay or space in a car park
  • 95 – Parked in a parking place for a purpose other than the designated purpose for the parking place

Warning Notices

We use warning notices for a limited number of minor contraventions on the first occasion only. Warning notices allow us to notify motorists that they have parked in contravention without issuing a PCN or charge.