Parking charter

Our commitment is to provide a parking service that is helpful, fair but firm while working towards achieving excellence.

To be helpful

  • We will mark streets and car parks as clearly as possible to show where you can and cannot park.
  • Civil enforcement officers will give advice on parking and how to park safely within the restrictions.
  • All staff will treat customers with respect and courtesy and will expect the same in return.

To be fair

  • We will ensure that enforcement is carried out fairly and consistently.
  • We will take photographs to support the issuing of a penalty charge notice where possible.
  • We will review our policies and guides regularly.

To be firm

  • All challenges against penalty charge notices will be considered in line with our policies.
  • We will act to recover debts owed to the Council for non payment of penalty charge notices.
  • We will work to protect all staff from abuse and violence.

To achieve excellence

  • We will respond to all enquiries promptly.
  • We will be clear and concise in our explanations and always use plain English.
  • We will regularly review communication to improve access to parking information.