This Privacy notice covers members of the public and Support with Confidence members who have joined the Support with Confidence and Infection Prevention and Control Project engagement groups. The purpose of these groups is to engage and consult with both service users and service providers about key policy, practice and decisions, where their experience would provide a valuable perspective to inform decisions. This engagement will make a difference to the work of both these Adult Social Care and Public Health services, both of which support social care providers to provide safe support to hundreds of people living in the community.
East Sussex County Council takes data protection seriously. Please be assured that your information will be used
appropriately in line with data protection legislation, will be stored securely and will not be processed unless
the requirements for fair and lawful processing can be met.
What information is being used?
When joining either the Client and Carer or the Provider Support With Confidence and Infection Prevention and Control Project engagement groups, we ask for your:
- name and contact details including address, email and telephone number
- personal data about you, such as your gender, age, ethnicity and so forth
- information about your experience and areas of interest.
How will your information be used?
The information you provide will only be used for the engagement groups purposes and will not be used for any other purpose without your permission.
We will use your contact details to contact you about engagement group meetings and consultations, as well as share information and opportunities with you which are relevant to the aims and purpose of the groups only
Your personal information will be stored within our secure records and will not be shared with any other third parties.
We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report
on how we are doing. Your information is never sold for direct marketing purposes.
Our staff are trained to handle your information correctly and protect your confidentiality and privacy.
Your information is processed in the UK or in a country with an adequacy agreement with the UK.
What is the legal basis for processing your information?
When you join the Support With Confidence and Infection Prevention and Control Project - Client and Carer or Provider Engagement Groups, we ask you to consent to your information being processed as set out in this privacy notice, by ticking a box and signing, or typing, your name.
How long will your information be kept for?
We will keep your information for as long as you are a member of either engagement group. You can leave the groups at any time.
If we are no longer able to contact you using the details you have given us, for example, letters are returned or emails bounce back, we will remove you from the group after a reasonable period of time.
Sharing your information
We won’t share your information with anyone outside the organisation unless you consent to us doing so.
Any sharing of personal data is always done:
- on case-by-case basis
- using the minimum personal data necessary
- with the appropriate security controls in place
- in line with legislation.
Information is only shared with those agencies and bodies who have a "need to know" or where you have consented to
the sharing of your personal data to such persons.
We may use the information we hold about you to assist in the detection and prevention of crime or fraud.
We may also share this information with other bodies that inspect and manage public funds.
Under data protection legislation, you have the right:
- to be informed why, where and how we use your information
- to ask for access to your information
- to ask for your information to be corrected if it is inaccurate or incomplete
- to ask for your information to be deleted or removed where there is no need for us to continue processing it
- to ask us to restrict the use of your information
- to ask us to copy or transfer your information from one IT system to another in a safe and secure way, without impacting the quality of the information
- to object to how your information is used
- to challenge any decisions made without human intervention (automated decision making)
Please visit data subject rights for further details.
How to find out more or complain
Should you have any further queries on the uses of your information, please speak directly to our service:
Email: Support with Confidence
Phone: 01323 463440
Support With Confidence
Adult Social Care & Health
East Sussex County Council
St Anne’s Crescent
Lewes BN7 1UE
Please address your communication to the Scheme Manager.
To complain about the use of your information, please contact our Customer Services Team
or our Data Protection Officer.
Further information on making a complaint.
You can also contact the Information Commissioner's Office (ICO) for further information or to make a complaint:
Information Commissioner's Office
Cheshire SK9 5AF
Phone: 0303 123 1113 (local rate)
Report a concern on the ICO website