Privacy notice – i-go leisure card, Children's Disability Register and Parent Voice e-newsletter

Overview

This Privacy notice covers all customers who apply for an i-go leisure card, opt-in to the Children’s Disability Register and opt-in to the Parent Voice e-newsletter.

East Sussex County Council takes data protection seriously. Please be assured that your information will be used appropriately in line with data protection legislation, will be stored securely and will not be processed unless the requirements for fair and lawful processing can be met.

What information is being used?

In order to provide the service, we will collect:
Your name, address, email address, child’s name, child’s date of birth, benefit information, details of Education, Health and Care Plan, Special Educational Needs statement or disability.

Our staff are trained to handle your information correctly and protect your confidentiality and privacy.

How will your information be used?

We will use your information to produce your i-go leisure card, to maintain and update the Children’s Disability Register and to manage subscriptions to the Parent Voice newsletter.

We do not share this data with any third parties.

We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report on how we are doing. Your information is never sold for direct marketing purposes.

Our staff are trained to handle your information correctly and protect your confidentiality and privacy.

Your information is not processed outside of the European Economic Area.

How long will your information be kept for?

We keep personal data from the date of application until the date card holder reaches 26 years of age.

This can range anywhere from 1 year to 26 years, dependent on age at the time of application.

Please see the ESCC retention schedule for more information.

Sharing your information

Any sharing of personal data is always done:

  • on case-by-case basis
  • using the minimum personal data necessary
  • with the appropriate security controls in place
  • in line with legislation.

Information is only shared with those agencies and bodies who have a "need to know" or where you have consented to the sharing of your personal data to such persons.

We may use the information we hold about you to assist in the detection and prevention of crime or fraud. We may also share this information with other bodies that inspect and manage public funds.

Your rights

Under data protection legislation, you have the right:

  • to be informed why, where and how we use your information
  • to ask for access to your information
  • to ask for your information to be corrected if it is inaccurate or incomplete
  • to ask for your information to be deleted or removed where there is no need for us to continue processing it
  • to ask us to restrict the use of your information
  • to ask us to copy or transfer your information from one IT system to another in a safe and secure way, without impacting the quality of the information
  • to object to how your information is used
  • to challenge any decisions made without human intervention (automated decision making)

Please visit data subject rights for further details.

How to find out more or complain

Should you have any further queries on the uses of your information, please speak directly to our service:

Customer Relations Team
0345 60 80 192
CS.CustomerRelations@eastsussex.gov.uk

To complain about the use of your information, please contact our Customer Services Team or our Data Protection Officer.

Further information on making a complaint.

You can also contact the ICO for further information or to make a complaint:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

Email ICO

Report a concern on the ICO website