Privacy notice – Business East Sussex Growth Hub

Overview

This privacy notice covers the processing of personal data carried out by Business East Sussex Growth Hub as required to support to local businesses and to keep those who subscribe updated by email on the service and related offers. The Business East Sussex Growth Hub collects other business data, please note that this privacy notice only covers personal data that is processed by the service.

East Sussex County Council takes data protection seriously. Please be assured that your information will be used appropriately in line with data protection legislation, will be stored securely and will not be processed unless the requirements for fair and lawful processing can be met.

What information is being used?

Business East Sussex collect and process a limited range of personal data about customers in order to provide their service. This is normally limited to name, phone number and contact email address for the business contact. Additional business details are required to receive the service.

For those opting into marketing emails an email address is required.

As part of monitoring the reach of our services we may ask for equality and diversity information, such as age or ethnic origin. This will be stored anonymously and is not a requirement of receiving the service.

A narrative of the support provided will be recorded. By consent, this could include other personal information, such as a person’s gender if referred to support specially related to it e.g. support for women in business.

How will your information be used?

For those who are registering for marketing emails including the newsletter, your email address will allow Business East Sussex to contact you with relevant information including a newsletter.

The personal data of Business East Sussex navigation or support recipients will be used to enable the delivery of a service for operational reasons (such as to provide ongoing support where necessary and collect feedback on the service via email). It is also required to evidence service delivery to our funders: the South East Local Enterprise Partnership and the Government Department for Business, Energy and Industrial Strategy (BEIS).

The use of the business’s information by BEIS may include matching to other data sources to understand more about organisations like yours and general patterns and trends, although the business’s data will not be published or referred to in a way which identifies any individual or business.

Equality and diversity information will be used anonymously to understand the reach of our services.

We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report on how we are doing. Your information is never sold for direct marketing purposes.

Our staff are trained to handle your information correctly and protect your confidentiality and privacy.

Your information is not processed outside of the European Economic Area.

How long will your information be kept for?

Personal data will normally be held for 6 years, as per Business East Sussex’s retention schedule. For more information on how long information is retained please see the East Sussex County Council retention schedule.

For marketing recipients, your data will be held until you unsubscribe. This can be done either through the newsletter and marketing email itself or by emailing info@businesseastsussex.org.uk.

Sharing your information

The Business East Sussex Growth Hub service is a funded service and therefore, it is necessary that we share the details you provide to us with our funders; the Department for Business, Energy and industrial Strategy (BEIS) and the South East Local Enterprise Partnership (SELEP) for research and evaluation purposes. This is a condition of using the fully funded service.

We may also share the details you provide us with our delivery partners and your local authority economic development team, where you have requested us to do so.

Any sharing of personal data is always done:

  • on case-by-case basis
  • using the minimum personal data necessary
  • with the appropriate security controls in place
  • in line with legislation.

Information is only shared with those agencies and bodies who have a "need to know" or where you have consented to the sharing of your personal data to such persons.

We may use the information we hold about you to assist in the detection and prevention of crime or fraud. We may also share this information with other bodies that inspect and manage public funds.

Your rights

Under data protection legislation, you have the right:

  • to be informed why, where and how we use your information
  • to ask for access to your information
  • to ask for your information to be corrected if it is inaccurate or incomplete
  • to ask for your information to be deleted or removed where there is no need for us to continue processing it
  • to ask us to restrict the use of your information
  • to ask us to copy or transfer your information from one IT system to another in a safe and secure way, without impacting the quality of the information
  • to object to how your information is used
  • to challenge any decisions made without human intervention (automated decision making)

Please visit data subject rights for further details.

How to find out more or complain

Should you have any further queries on the uses of your information, please speak directly to our service:

Email: info@businesseastsussex.org.uk

Write:
Business East Sussex

Economic Development
Community, Economy, and Transport
East Sussex County Council
County Hall
St Anne’s Crescent
Lewes BN7 1UE

To complain about the use of your information, please contact our Customer Services Team or our Data Protection Officer.

Further information on making a complaint.

You can also contact the ICO for further information or to make a complaint:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

Email ICO

Report a concern on the ICO website