Privacy notice – Adult Social Care People Bank


This privacy notice covers members of the public who have joined the Adult Social Care People Bank. The Bank’s purpose is to share volunteering opportunities for a range of adult social care-related activities with its members.

East Sussex County Council takes data protection seriously. Please be assured that your information will be used appropriately in line with data protection legislation, will be stored securely and will not be processed unless the requirements for fair and lawful processing can be met.

What information is being used?

When joining the People Bank, we ask for your:

  • name and contact details including address, email and telephone number
  • personal data about you, such as your gender, age, ethnicity, etc
  • information about your experience and areas of interest

How will your information be used?

We will use your information to match you with volunteering opportunities you are eligible for and likely to be interested in. We will use your contact details to share relevant information and opportunities with you.

We will store your joining information on our online consultation hub – see the privacy notice for the hub.

We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report on how we are doing. Your information is never sold for direct marketing purposes.

Our staff are trained to handle your information correctly and protect your confidentiality and privacy.

Your information is not processed outside of the European Economic Area.

How long will your information be kept for?

We will keep your information for as long as you are a member of the People Bank. You can leave the Bank at any time. Whenever we contact you about a volunteering opportunity or an event we will tell you how to update your details or leave the Bank.

If we are no longer able to contact you using the details you have given us, for example, letters are returned or emails bounce back, we will remove you from the Bank after a reasonable period of time.

Sharing your information

We won’t share your information with anyone outside the organisation unless you consent to us doing so in order to take part in a volunteering opportunity.

Any sharing of personal data is always done:

  • on case-by-case basis
  • using the minimum personal data necessary
  • with the appropriate security controls in place
  • in line with legislation.

Information is only shared with those agencies and bodies who have a "need to know" or where you have consented to the sharing of your personal data to such persons.

We may use the information we hold about you to assist in the detection and prevention of crime or fraud. We may also share this information with other bodies that inspect and manage public funds.

Your rights

Under data protection legislation, you have the right:

  • to be informed why, where and how we use your information
  • to ask for access to your information
  • to ask for your information to be corrected if it is inaccurate or incomplete
  • to ask for your information to be deleted or removed where there is no need for us to continue processing it
  • to ask us to restrict the use of your information
  • to ask us to copy or transfer your information from one IT system to another in a safe and secure way, without impacting the quality of the information
  • to object to how your information is used
  • to challenge any decisions made without human intervention (automated decision making)

Please visit data subject rights for further details.

How to find out more or complain

Should you have any further queries on the uses of your information, please speak directly to our service:

The Consultation Team can be contacted by emailing or writing to ASC Consultation, North A Floor, County Hall, St Anne’s Crescent, Lewes, East Sussex, BN7 1UE.

To complain about the use of your information, please contact our Customer Services Team or our Data Protection Officer.

Further information on making a complaint.

You can also contact the ICO for further information or to make a complaint:

Information Commissioner's Office
Wycliffe House
Water Lane
Cheshire SK9 5AF

Phone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

Email ICO

Report a concern on the ICO website