Volunteering roles in libraries

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5. Computer buddy volunteers

Summary

Computer buddies support library customers to access and use the Internet and other computer functions, either on a pre-booked or drop-in basis. This role involves excellent interpersonal and communication skills and a willingness to learn new skills.

Tasks

  • Helping customers access online information
  • Helping customers complete online forms
  • Troubleshooting issues with Microsoft Office
  • Helping customers develop their digital confidence
  • Using Learn My Way with customers. Learn My Way is a website of free online courses for beginners, helping to develop digital skills

Skills and experience

  • Customer focus
  • Excellent interpersonal and communication skills
  • Friendly and patient manner
  • Familiarity with using the Internet, email and basic web searching
  • Reliable and punctual timekeeping
  • Desire to learn

Other information

  • Some training given
  • Opportunity to support a group of basic IT learners to access Learn My Way over a set period of sessions
  • Opportunity to help customers with smartphones and tablets
  • The minimum age for this role is 16 years

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