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Customer Service Advisor

Salary: £21,000 per annum
Contract type: Permanent
Working pattern: Full-time

Closing Date: Sunday 29 January 2023

In 2016, East Sussex County Council awarded a 7 year Highways Infrastructure Services Contract to maintain and improve our highway network. Costain & Jacobs formed a Joint Venture to deliver the end to end Highways Service. The service covers management of stakeholder and maintenance of all aspects of the Highway, including street lighting, traffic and signals, drainage, carriageways, footways, bridges and structures. The customer is at the heart of everything we do and we consistently strive to deliver a great customer experience.

In this interesting and diverse role at the heart of East Sussex Highways and local government you’ll work closely with all teams across the highway services. You will be the first point of contact for customers and will provide professional responses via the phone, email and letter. You will take ownership of customer queries, seeing them through from start to completion within given timescales.

We are looking for someone with excellent communication skills, proven customer service experience, the ability to convey information clearly and good IT skills. If you are a hard working, flexible individual who enjoys working as part of a committed team, we look forward to hearing from you.
For an informal discussion, please contact Clair Eastes 07968600020 or clair.eastes@jacobs.com


Additional Information

Your starting salary will be pro rata if the above position is part-time or term-time only.


  • Job reference
  • orbis/TP/43000/9950

  • Number of positions
  • 1

  • Location
  • Ringmer

  • Salary
  • £21,000 per annum

  • Closing date
  • 29/01/2023

  • Organisation
  • Jacobs

  • Contract type
  • Permanent

  • Work pattern
  • Full Time

  • Hours
  • 37

  • Job type
  • Customer Services