Customer and Stakeholder Engagement Manager
- Organisation
- East Sussex County Council
- Number of positions
- 1
- Location
- Ringmer
- Salary
- £50,623 - £54,978 per annum pro rata
- Closing date
- 02/02/2025
- Department
- Communities, Economy and Transport
- Contract type
- Permanent
- Work pattern
- Full Time
- Hours
- Up to 37
- Job type
- Transportation and Highways
- Job reference
- orbis/TP/7524/43251
- Organisation
- East Sussex County Council
- Number of positions
- 1
- Location
- Ringmer
- Salary
- £50,623 - £54,978 per annum pro rata
- Closing date
- 02/02/2025
- Department
- Communities, Economy and Transport
- Contract type
- Permanent
- Work pattern
- Full Time
- Hours
- Up to 37
- Job Type
- Transportation and Highways
- Job reference
- orbis/TP/7524/43251
Do you have excellent communication and interpersonal skills, partnership working and negotiation experience and want to develop your career in the local authority?
The services delivered by the Communities, Economy and Transport department (CET) have an enormous impact on the lives of local people and communities. From operating waste facilities and registration offices, to maintaining roads and major infrastructure planning, the moment an East Sussex resident steps outside their front door, they are interacting with our work. Therefore, roles in our department offer enormous scope to make a positive impact on the quality of life for people and the environment of East Sussex.
Within the Highways Department, it is our role to keep people moving safely and our work touches the lives of virtually all residents and visitors within the county.
To deliver this, we are running a collaborative Highways and Infrastructure contract in conjunction with our contractor Balfour Beatty.
As a local authority we are always pushing the boundaries in terms of innovation, ensuring we continue to look at new ways of working and introduce fresh ideas.
You will be working within our Communities, Economy & Transport department providing stakeholder management expertise to the Contracts Management Group.
As Customer and Stakeholder Engagement Manager, you will;
- Build and maintain positive relationships with key stakeholders of the highway service
- Be the point of contact with the contractor and stakeholders, including council Members, for day-to-day management of communication and engagement
- Maintain a good knowledge of customer expectation to support our highway maintenance activities
- Develop and deliver customer and stakeholder engagement strategies
- Have oversight of the contractor’s performance in relation to customer and stakeholder activities
- Maintain an excellent understanding of council and highway issues to ensure customer standards are met whilst managing the impact of service delivery on customer satisfaction
You will be working across teams, other authorities, and agencies, with residents and communities of East Sussex at the heart of everything you do.
We are looking for candidates with:
- Interpersonal and partnership working skills
- Proven experience of stakeholder liaison with a diverse range of stakeholders
- Experience of working within in a large public or private sector organisation
- The ability to communicate effectively with a range of customers and stakeholders using tact and diplomacy
- The ability to motivate themselves and others in building and maintaining a positive profile of highways
If you meet these requirements and are looking to develop your career and knowledge within East Sussex Highways, we would be very interested in hearing from you.
Our offices are based at Ringmer Depot and County Hall, Lewes but our hybrid working arrangements allow for a mix of working from home and office based throughout the week.
Please click the 'apply now' button to complete the application form within the recruitment system, explaining how you meet all the essential (and desirable) criteria within the job description and person specification.
Interviews will take place in person unless you request an interview via Microsoft Teams. Interviews will take place in February. If you are offered an interview, but are unavailable on the offered date let us know and we may be able to schedule an alternative date to interview you.
This is a unique opportunity to work on services and projects that have a real impact on residents, visitors and anyone using the highway network in East Sussex. Liaising with our contractor, council Members and the public on a regular basis, you will have the chance to bring innovative solutions and ideas to the table to ensure the best possible service is provided to our customers.
What can we offer you?
- Training and development
- Flexible working
- Hybrid working
- Generous annual leave entitlement
- A generous pension scheme
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
For an informal discussion about this opportunity contact Ruby Brittle, Stakeholder and Engagement Manager ruby.brittle@eastsussex.gov.uk to request a MS teams call or phone call.
I’ve worked with the council for over 10 years, and I stay here because I find it really rewarding. I know that I’m making a difference. Joe, Information Analyst
#Ask me if this can be an apprenticeship
Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.
For work that makes a difference
Additional Information
Your starting salary will be pro rata if the above position is part-time or term-time only.
Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency’s Points-based Immigration System.
Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.
If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role.
If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.
Reasonable adjustments include things like an offline application form. If you would like to discuss your requirements further, please get in touch.
Equal Opportunities
East Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit.
