1. Home
  2. Jobs
  3. Customer Service Manager

Customer Service Manager

Salary: £25,000 per annum
Contract type: Permanent 
Working pattern: Full-time

Closing date: Sunday 2 October 2022

Who to contact if you have a query:

Clair Eastes on 07968600020

Are you looking for an exciting career opportunity that will truly make a difference in East Sussex both today and for future generations?

We are looking for someone with excellent communication skills, proven customer service experience and the ability to form strong, trusted relationships with stakeholders. If you are a hard working, flexible individual who enjoys working as part of a committed team, we look forward to hearing from you.

East Sussex County Council awarded Highways Infrastructure Services Contract to maintain and improve our highway network. Costain & Jacobs formed a Joint Venture to deliver the end to end Highways Service. The service covers management of stakeholder and maintenance of all aspects of the Highway, including street lighting, traffic and signals, drainage, carriageways, footways, bridges and structures. The customer is at the heart of everything we do and we consistently strive to deliver a great customer experience.

In this interesting and diverse role at the heart of East Sussex Highways and local government you’ll work closely with all teams across the highway services. You will be the first point of contact for key stakeholders (Council Members, Parish and Town councils and Client colleagues) and will provide professional responses via the phone, email and letter. You will build strong, long-lasting relationships with key stakeholders and take ownership of their queries from start to end.

What can we offer you?

  • Training and development
  • Flexible working
  • Hybrid working
  • A generous annual leave entitlement
  • A generous pension scheme
  • Private health insurance
  • A range of other benefits, Life at Jacobs - Jacobs

For an informal discussion or to submit your CV, please contact Clair Eastes on 07968600020 or clair.eastes@jacobs.com


Additional Information

Your starting salary will be pro rata if the above position is part-time or term-time only.

  • Job reference
  • orbis/TP/43000/27242

  • Number of positions
  • 1

  • Location
  • Ringmer

  • Salary
  • £25,000 per annum

  • Closing date
  • 02/10/2022

  • Organisation
  • Jacobs

  • Contract type
  • Permanent

  • Work pattern
  • Full Time

  • Hours
  • 37

  • Job type
  • Customer Services