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Practical skills and self-development

Equality, diversity and inclusion

Active Allyship Workshop

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Practical Skills and Self Development
Course description Want to be an Equality Ally but don’t know where to start? This new one-day course will help staff ensure that equality and inclusion is at the core of our practice. After reviewing key equality duties and principles, we will explore why allyship matters more than ever in the county and the council, discuss practical ways to improve our awareness and practice, and explore actions to enable us to become effective allies to our colleagues, service users and the wider population.
Training Objectives This workshop will cover:  - Recap of core knowledge - definitions of core concepts, legal framework and types of discrimination. - What does diversity look like in the local East Sussex context? - What is allyship? - Why is allyship important and why now? - Understanding racism, discrimination and microaggressions - How to identify and challenge microaggressions in the workplace. - Understanding our personal identity and how it relates to allyship. - How to be a good ally in practice and being an ‘upstander’. - Other forms of allyship and effecting change.
Learning Outcomes Understanding how to be an effective ally in practice (including combatting the bystander effect) and making personal commitments to become better allies.
Maximum places 16
Cost £160
Number of sessions 1
Course dates, venue and times
Course code Venue Course dates Time
ESC/23/546 ESTDC St. Mary's House, Eastbourne Tuesday 19 March 9.30 – 16.30
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To cancel a course booking, please use the Learning Portal - cancellation form.

Reporting Discrimination - Help Us to Help You…We’re Listening

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Practical skills and self-development
Course description HR colleagues will explain how the guidance and processes for anyone who’s experiencing discrimination has been reviewed and improved. You’ll hear about the options and support available to you in raising a concern and the importance of recording incidents. You will also hear about how this links with the new ASCH project on protecting staff from violence, harassment and discrimination. This project is improving support available to staff who interact with service users and is being carried out by ASCH.
Closing Date 1 day ahead of the course date
Cost  No Fee
Number of Sessions  1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Disability Awareness and Inclusion in the workplace

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience Managers only
Subject Practical skills and self-development
Course description Learning Objectives:
  • To develop knowledge and understanding of different types of disability
  • To breakdown barriers and misconceptions
  • To build confidence when working with people with disabilities
  • To develop an understanding of adaptions to the recruitment process
  • To increase understanding on reasonable adjustments and in work support and the pivotal role of natural supports
  • To develop an understanding of the employment pathways available for people with disabilities and how the core values of supported employment are embedded in these pathways.
  • To support staff in being inclusive and how this can fit into the wider agenda of employment is for everyone.
Closing Date 1 day ahead of the course date
Cost  No Fee
Number of Sessions  1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/574        ESTDC, St Marys House 6th March 2024 10:00-16:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Cultural curiosity: working better with migrant communities - introductory

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Understanding the needs and experiences migrant communities
Course description This workshop is for staff with limited experience of working with migrant communities including people seeking refuge or asylum in the UK. The course aims to further understanding of the needs and experiences of migrant populations, the refugee experience, and the subsequent impact on physical and mental wellbeing, and support services available.
Training Objectives The workshop will cover:  
  • Changing demographics of East Sussex and the importance of understanding migrant populations
  • Terminology around migrants, refugees and asylum seekers
  • How and why people leave their homes and the different schemes and routes to seeking asylum
  • Barriers faced by migrant populations
An overview of immigration services available
Learning outcomes By the end of the session participants will have gained knowledge on the needs and experiences of migrant communities and an overview the support available.
Additional Information This course is for staff who have not worked regularly with migrant communities. There is also an ‘advanced’ course.
Maximum Places 15
Closing Date 1 day ahead of the course date
Cost  No Fee
Number of Sessions  1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/551 Hellingly Community Hub, The Drive, Hellingly, East Sussex.  BN27 4EP 21st Feb 2024 10:00-13:00 hrs
ESC/23/552 White Rock Hotel, 1-10 White Rock, Hastings. TN34 1JU 6th March 2024 10:00-13:00hrs
ESC/23/553 Lewes Town Hall, Town Hall. High Street, Lewes. BN7 2QS 15th March 2024 10:00-13:00
ESC/23/554 Hellingly Community Hub, The Drive, Hellingly, East Sussex.  BN27 4EP 3rd April 2024 10:00-13:00 hrs
ESC/23/555 White Rock Hotel, 1-10 White Rock, Hastings. TN34 1JU 24th April 2024 10:00-13:00 hrs
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To cancel a course booking, please use the Learning Portal - cancellation form.

Equalities Impact Assessment

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Practical skills and self-development
Course description This free workshop will explain the aims, benefits and process of Equality Impact Assessment in order to prepare participants for undertaking EqIAs in their service area. 
Training Objectives The workshop will cover: 
  • How Equality Impact Assessments help us meet our legal duties and improve services
  • The East Sussex template and approach
  • Practical considerations for undertaking Equality Impact Assessments
Learning Outcomes By the end of the workshop participants will understand the importance of assessing equality impacts, feel equipped to undertake the required Equality Impact Assessments in their service and know where to go for support. 
Closing Date 1 day ahead of the course date
Cost  No Fee
Number of Sessions  1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/396 Delivered remotely via MS Teams 13 March 2024 14:00 - 16:00
ESC/24/061 Delivered remotely via MS Teams 11 June 2024 14:00 - 16:00
ESC/24/062 Delivered remotely via MS Teams 5 September 2024 10:00 - 12:00
ESC/24/063 Delivered remotely via MS Teams 3 December 2024 14:00 - 16:00
ESC/24/064 Delivered remotely via MS Teams 13 March 2025 14:00 - 16:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Equality Monitoring

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Practical skills and self-development
Course description This free workshop will explain the council’s new equality monitoring form and why monitoring is central to service improvement. It will support participants to monitor more effectively and confidently, and to use data to make services better.
Training Objectives The workshop will cover: 
  • Why collecting equality data is so important
    • How and when to monitor equality data, including how to ask the questions, using the templates and data protection
    • Using data, including comparing with Census 2021 data
  • The council templates and where to find support
Learning Outcomes By the end of the session participants will be familiar with the new monitoring template, understand the value of equality monitoring, feel more confident to monitor, and know where to find more information.
Closing Date 1 day ahead of the course date
Cost  No Fee
Number of Sessions  1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue     Course dates Time
ESC/23/395 Delivered remotely via MS Teams   6 March 2024 10:00 - 11:00
ESC/24/065 Delivered remotely via MS Teams 20 June 2024 10:00 - 11:00
ESC/24/066 Delivered remotely via MS Teams 10 September 2024 14:00 - 15:00
ESC/24/067 Delivered remotely via MS Teams 12 December 2024 10:00 - 11:00
ESC/24/068 Delivered remotely via MS Teams 18 March 2025 14:00 - 15:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Neurodiversity At Work - Webinar - 1 Hour

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC Staff and Managers 
Subject Practical Skills
Course description This introductory briefing is part of the council’s offer for Neurodiversity Week 2023.  The workshop will be a fun, informative and interactive introduction to neurodiversity in the workplace and will look at what neurodiversity is and isn’t, what is means to be a neurominority, strengths of neurodiverse people, and how best to embrace and support neurodiversity in the workplace. We will focus on autism, ADHD and dyslexia, though there are, of course, other neurodiverse conditions. We will be using an external website called www.menti.com a few times. I will ask you to go to this website and enter a code I will give you, to complete a simple task, such as entering three words for a live word cloud. I will support you with this if you need any help. For a more detailed exploration of this topic, try the ‘Neurodiversity At Work Awareness’ course, which offers practical strategies for the workplace.
Maximum places 100
Closing date 1 day ahead of the start date
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Neurodiversity At Work Awareness

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC Staff
Subject Practical Skills
Course description This course offers an overview of the neurodiverse profile and practical ideas for the workplace so that you can work at your best. This course is for all staff who would like to gain a better understanding of neurodiversity, and is one of our suite of equality, diversity and inclusion courses. What does the Neurodiversity Awareness Training cover?
  • How do you recognise Dyslexia, Dyspraxia, Dyscalculia, ADHD and Autistic Spectrum Condition at work?
  • How do other conditions such as anxiety and depression affect thinking and communication?
  • What causes ‘neurodiversity’?
  • Workplace implications - strengths, struggles, how to make reasonable adjustments
  • Strategies for all workplaces
Training objectives This course aims to provide a general overview and build a basic awareness. 
Learning outcomes By the end of the course participants should gain a thorough overview of the neurodiverse profile and the implications of this for workplace performance. You’ll also gain some practical ideas for making sure the work environment suits a diverse range of employees, and how to organise tasks so that people can work at their best. Greater awareness and knowing more about what causes typical issues such as time management problems or memory difficulties can make a huge difference. It is often possible to pre-empt difficulties and prevent the need for further reasonable adjustments.
Additional information This course is a mix of presentation, group discussion, small group exercises, case studies and lots of interaction! Bring any questions you have and case studies are welcome.
Maximum places 15
Closing date 1 day ahead of the start date
Cost £80
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/453 ESTDC St Mary's House, Eastbourne 8 March 2024 9:30 - 13:00
ESC/23/620 ESTDC St Mary's House, Eastbourne 17 May 2024 9:30 - 13:00
ESC/23/621 ESTDC St Mary's House, Eastbourne 25 July 2024 9:30 - 13:00
ESC/23/622 ESTDC St Mary's House, Eastbourne 15 November 2024 9:30 - 13:00
ESC/23/623 ESTDC St Mary's House, Eastbourne 30 January 2025 9:30 - 13:00
ESC/23/624 ESTDC St Mary's House, Eastbourne 14 March 2025 9:30 - 13:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Mitigating Unconscious Bias

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Practical skills and self-development
Course description Our minds are geared to work efficiently; constantly using expedient short-cuts that enable us to make quick decisions and responses. Whilst we cannot ever penetrate the nuts and bolts of our mental machinery, we can recognise that these short-cuts can sometimes cloud our judgement. At worst, our biases perpetuate ageism, racism, sexism and numerous other forms of covert or overt discrimination and persecution. This one-day course invites participants to query their own perceptions and perspectives and examine the impact on their relationships and working practises. The trainer is an experienced psychotherapist, debriefer and coach. Due to the participatory nature of the course, the maximum number of participants is 10 and a degree of openness and readiness to participate in the programme is required.
Training objectives The course will be especially useful for those with responsibility for recruitment, appraisals, strategy, policy & process development and organisational functions.
 
Learning outcomes What is Unconscious Bias?
  • Review of unconscious/implicit bias theory & current research
  • Specific forms of biases
  • How we are ‘wired’/neuropsychology
  • Expediency and compartmentalising
  • Recognising preferences and prejudices
  • Drivers and schemas
How does UB effect the workplace?
  • Advantages of diversity, inclusivity & equality
  • Don’t I have the right to an opinion?
  • Personal values vs organisational/societal values
  • Necessity of associated policies and processes
  • Culture, recruitment & appraisals
  • Micro-inequities
Strategies for effectively managing personal biases
  • Micro-affirmations
  • Reflective conversations and role-plays
  • De-biasing, counter- and positive stereotyping
  • Impartiality - who do I say yes/no to?
  • Impartial time management
  • Increasing contact/experience
  • Structure and accountability
  • Listening skills
  • Mindfulness - to increase self-awareness, reduce implicit bias and decrease discriminatory decision making
  • Team accountability/reviews
  • Making a personal action plan and commitment
  • Recommended reading and resources
Additional information
Maximum places 10
Closing date 1 day ahead of the start date
Cost £160
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESc/23/388 ESTDC St. Mary's House, Eastbourne 28 March 2024 10:00 - 16:00
ESC/23/651 ESTDC St. Mary's House, Eastbourne 29th April 2024 10:00-16:00
ESC/23/652 ESTDC St. Mary's House, Eastbourne 22nd July 2024 10:00-16:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Autism Awareness Training

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC staff
Subject Practical Skills and Self Development 
Course description To learn about autism, a complex and challenging long-term condition for many individuals. An introduction to the autism spectrum and how it is experienced by different individuals. An overview of the evolution of autism from diagnosis to interventions. Learn how best to support and understand individuals, with lived experience examples.
Training objectives
  • Understand what is meant by autism, why it is considered a spectrum and how it affects different individuals
  • Appreciation of theoretical and clinical perspectives and personal experience
  • Learning key features of autism
  • Understand diagnosis, prevalence, and interventions
Learning outcomes
  • What is autism?
  • Diagnosis
  • Psychological theory
  • A spectrum of conditions, including Asperger’s, PDA and PDD, ‘Neurodiversity’
  • Characteristics and traits
  • Legal aspects, history, and prevalence
  • Social characteristics
  • Interacting and communicating (non-verbally and with language)
  • Behaviours and routines
  • Sensory impact and stress
  • Skills and talents
  • Stigma and myths
  • Interventions and technologies
  • Workplace support
  • Research
Additional information This workshop will be interactive, with discussion around lived experiences. Some elements may be triggering and as such, we will provide some pre-training information before the event.
Maximum places 12
Closing date 1 day ahead of start date
Cost £80
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue  Course dates         Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

How to work with Gypsy, Roma & Traveller communities

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Practical Skills and Self Development
Course description Continuing our GRT History Month celebrations, we’re pleased to invite you to an MS Teams session to help you learn more about working with Gypsy, Roma & Traveller communities.  The session will be presented by Sharron Bryant, the council’s Child Protection Advisor and Independent Reviewing Officer Travelling Community Lead. Sharron will share both professional and personal knowledge and experience of working with Gypsy, Roma and Traveller communities, particularly exploring the barriers to the community engaging, and professionals’ confidence in working with them. Sharron wants to help staff to bridge the knowledge gap. She says: “You don’t have to be an expert. This is a chance to ask someone without fear. It’s okay not to know, so ask me!”
Maximum places --
Cost £0
Number of sessions 1
Course dates, venue and times
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.


Self-development

Creative Thinking and Continuous Improvement

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Practical Skills and self-development
Course description Creative Thinking & Continuous Improvement programme has been developed to give managers and staff the tools, techniques and practice the skills in order to be more efficient, think of new ideas, and take the initiative and responsibility for improvement ideas, using Kaizen and creative thinking techniques. This course is suitable for managers or staff who would like to learn how to solve problems creatively and how to encourage colleagues to do the same.
Training objectives
  • Use creative thinking tools for new ideas to achieve your objectives
  • Take away the ‘5 step plan’ – a technique for thinking through problems and objectives to implementation
  • Be able to run your future meetings as thinking environments
  • Learn the fundamentals of Continuous Improvement in order for it to be taken forward as a philosophy within your part of the organisation
  • Use VAFA – Value Added Flow Analysis to look at current processes and identify waste
Learning outcomes Benefits of the programme
  • Create more ideas for projects
  • Be able to facilitate creative thinking in others
  • Question the norm and “challenge the way it’s done”
  • Save time and resources
  • Learn to use techniques such as random word, problem reversal, 5 whys, mind mapping, thinking hats, how do they do it, and other tools.
Additional information
  • The face-to-face course is a one-day workshop.
  • The remote programme has been split into two half day modules – Creative Thinking – 3 hours, and Continuous Improvement – 3 hours, delivered on a virtual platform.
Maximum places 12
Closing date 1 day ahead of the start date
Cost £160
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/315 ESTDC St. Mary's House, Eastbourne 12 March 2024 9:30 - 16:30
ESC/23/610 ESTDC St. Mary's House, Eastbourne 11 June 2024 9:30 - 16:30
ESC/23/611 ESTDC St. Mary's House, Eastbourne 12 November 2024 9:30 - 16:30
ESC/23/612 ESTDC St. Mary's House, Eastbourne 18 March 2025 9:30 - 16:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Presenting with Impact

Course details
Contact
Target audience All users
Subject Practical Skills and Self Development
Course description This unique one-day course uses proven acting and drama techniques to ensure people prepare themselves fully and lose any fears they might have about speaking aloud or to potentially difficult audiences.
Training objectives The course is relevant to anyone who delivers presentations as part of their job.
Learning outcomes Whether you are presenting at a conference or informing other staff, being able to convey the message effectively is crucial. This means being relaxed, engaging and able to project your voice so everyone can hear you and your words resonate with them. First impressions count, so the importance of body language must also not be underestimated. There are also tips and techniques for answering questions during the potentially tricky Q&A session.
Additional information
Maximum places 12
Closing date 1 day ahead of the start date
Cost £160
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/24/014 ESTDC St Mary's House, Eastbourne 5 June 2024 09:30 - 16:30
ESC/24/015 ESTDC St Mary's House, Eastbourne 3 December 2024 09:30 - 16:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Working In a Political Environment

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC staff
Subject Practical Skills & Self-Development
Course description This course raises awareness of the political environment and decision-making processes in East Sussex County Council. It explores the broader political environment in which we work and live. Interactive exercises focus on the varied roles of elected Councillors (Members) and explore the relationship between Members and officers.
Training objectives This course is ideal for anyone who wants to gain a better awareness of how the County Council works as a political organisation. It is recommended as an extension to the induction for all staff and is considered essential for those who are new to a local authority.
Learning outcomes By the end of the course, you will understand:
  • the electoral areas within East Sussex
  • the different roles of elected Members
  • how top-level decisions are made in East Sussex County Council
  • the role of overview and scrutiny
  • the nature of the relationship between Members and officers
Additional information
Maximum places 15
Closing date 1 day ahead of the start date
Cost £80 
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/255 ESTDC, Training Centre, St Marys House, Eastbourne 13th June 2024 09:30-13:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Building Personal Resilience

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience
All users
Subject Health and Wellbeing / Personal Development
Course description This Building Personal Resilience training programme is particularly helpful for all those who haven’t needed to work from home before and offers a refresher for those who are often home working. The training is designed to help individuals understand and recognise their own stress and equip them to proactively build resilience by providing practical tools for dealing with stress.
Training objectives The content aims to help individuals:
  • define ‘resilience’
  • develop a personal plan for greater personal resilience
  • know how to define stress from pressure
  • know how stress affects them and their colleagues
  • understand where stress comes from
  • have a range of tools for dealing with the stress in their lives – both business and social
Learning outcomes The course offers a unique approach to stress training: it is guaranteed to be straightforward, practical and humorous. It offers a completely fresh approach to this often-sensitive subject.
Additional information
Maximum places 16
Closing date 1 day ahead of the start date
Cost £80.00
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/578 Remote via MS Teams 14 May 2024 09:30-12:30
ESC/23/579 ESTDC, St Marys House 5th September 2024 09:30-12:30
ESC/23/580 ESTDC, St Marys House 5th September 2024 13:30-16:30
ESC/23/581 Remote Via MS Teams 5th December 2024 09:30-12:30
ESC/23/582 ESTDC, St Marys House 11th March 2025 09:30-12:30
ESC/23/583 ESTDC, St Marys House 5th September 2024 13:30-16:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Personal Impact and Assertiveness Training

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Practical Skills and Self Development
Course description This course will discuss your impact on others and developing your personal brand – described as “what people say about you when you leave the room” (Jeff Bezos). The course introduces trusted techniques in how to deal with difficult situations and handle conflict in a direct, calm and controlled manner (“Assertiveness”), in order to recognise and appreciate the different communication needs of people. The course will be highly interactive, please bring your specific examples of having to deal with particular situations.
Training objectives During and by the end of this course you will learn about:
  • Our self-image – where does it come from and how right is it?
  • The Qualities of Great Image projectors – what do they do that we can learn?
  • Building your personal brand
  • What do people say about you when you leave the room?
  • The importance of brand
  • How we judge people
  • Defining your own Personal Brand
  • Networking – how to introduce yourself strongly
  • Getting the Visual, Verbal and Vocal side right
  • Fake it till you become it – make people see what you need them to see
  • Confidence and body language
  • Confidence in tone and Voice
  • Saying the right thing – certain and uncertain words
  • ‘Big’ words
  • What our behavioural styles say about us to others
  • Recognise the characteristics of “difficult people”
  • Effective use of body language, words and tone
  • Examine techniques for changing behaviour – both your own and that of difficult people
  • Convey your meaning assertively without infringing the rights of others
  • Dealing effectively with difficult situations
Learning outcomes By the end of the course, you will feel equipped to work more effectively and productively with others by making changes as necessary to your personal style.
Additional information
Maximum places 12
Closing date 1 day ahead of the start date
Cost £160
Number of sessions 2
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/617 ESTDC St. Mary's House, Eastbourne  9 July 2024 9:30 - 16:30
ESC/23/618 Remotely delivered via MS Teams  2 day - Day 1, 13 November Day 2 20 November Both sessions 9:30 - 12:00
ESC/23/619 ESTDC St. Mary's House, Eastbourne 4 February 2025 9:30 - 16:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Conflict resolution

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Leadership and Management
Course description At East Sussex Council, you work with the public, clients, suppliers and colleagues. You give them the best services and information possible. But sometimes, people do the wrong things and consequently there are occasional conflicts that need to be managed. Many people don’t like handling conflict, because they don’t know how to do it. We know that mismanaged conflict can be very costly. Conflict situations need to be handled properly. So, how can we best resolve conflicts; quickly, easily, and without too much negative emotion?
Training objectives You will benefit from this course if:
  • You have to handle strong, confident characters that you find difficult
  • You sometimes “come on too strong” and thus make a bad situation, worse
  • You sometimes evade and delay handling conflict in an attempt to “keep the peace”
  • You believe that conflict can sometimes be based on miscommunication
  • You think that if you say nothing the situation will resolve itself
  • You wait and wait and wait....and then explode
  • You are not sure when it is right and when it is NOT right, to compromise
If any of the above descriptions fit you, then you should attend this course
Learning outcomes Rational conflict training
  • We have designed this Rational conflict resolution training to teach correct conflict management principles.
  • We will show you how to correctly manage any conflict situation.
  • This training shows people how to deal with conflicts in a clear, rational, assertive, and professional manner.
Additional information
Maximum places 12
Closing date 1 day ahead of the start date
Cost £160.00
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
  Course code                     Venue        Course dates            Time
ESC/23/595 ESTDC St Mary's House, Eastbourne 4 June 2024 9:30 - 16:30
ESC/23/596 ESTDC St Mary's House, Eastbourne 2 December 2024 9:30 - 16:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.


Practical skills

Development Programme for Administrators

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Practical Skills
Course description This highly participative course will consist of some input from the facilitator, group discussions and practical exercises. Participants will be encouraged to reflect on what they have learnt and to draw up action plans to put it in to practice back in the workplace.
Training Objectives This course is suitable for office managers and administrators providing support to large teams who wish to further their personal and professional development.
Learning outcomes By the end of the course, you will have:
  • identified your strengths as an administrator and any areas for development
  • explored new ways of communicating with and supporting your managers and colleagues
  • understood the concept and benefits of behaving assertively
  • begun to develop effective techniques for managing time and stress
  • identified the principles of impression management and influencing skills
Additional information
Maximum places 12
Closing date 1 day ahead of the start date
Cost £80
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/383 ESTDC St. Mary's House, Eastbourne 25 March 2024 10:00 - 13:00
ESC/23/657 ESTDC St. Mary's House, Eastbourne 20 May 2024 10:00 - 13:00
ESC/23/658 ESTDC St. Mary's House, Eastbourne 30 Aug 2024 10:00 - 13:00
ESC/23/659 ESTDC St. Mary's House, Eastbourne 2 Dec 2024 10:00 - 13:00
ESC/23/660 ESTDC St. Mary's House, Eastbourne 24 March 2025 10:00 - 13:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Telephone Skills Including Managing Aggression

Telephone Skills Including Managing Aggression
Contact corporate.training@eastsussex.gov.uk
Target audience
All users
Subject Communication
Course description This course will provide you with the knowledge and confidence to work effectively on the telephone including feeling confident with aggressive calls.
Training objectives This course is aimed at all staff in direct telephone contact with customers and service users with potential for conflict. Please note that, if you are a member of ASC staff, you should firstly consider the very similar course entitled Managing Conflict and Aggression, which is intended specifically for you. Details of that course can be found by searching the Adult Social Care channel.
Learning outcomes This highly participative workshop covers:
  • principles of communication
  • core skills for handling telephone calls
  • understanding telephone aggression
  • diffusing and resolving conflict on the telephone
  • law and policy on aggression in the workplace
  • you will also have the opportunity to put learning into practice through scenario-based call simulation.
Additional information
Maximum places 16
Closing date 1 day ahead of the training
Cost £160
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/511 ESTDC St. Mary's House, Eastbourne 4 March 2024 9:30 - 16:30
ESC/24/010 ESTDC St. Mary's House, Eastbourne 11 June 2024 9:30 - 16:30
ESC/24/011 ESTDC St. Mary's House, Eastbourne 11 September 2024 9:30 - 16:30
ESC/24/012 ESTDC St. Mary's House, Eastbourne 4 December 2024 9:30 - 16:30
ESC/24/013 ESTDC St. Mary's House, Eastbourne 18 March 2025 9:30 - 16:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Managing Your Time Effectively

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Practical Skills and Self Development
Course description Time pressures impact our work and personal lives as we aim to achieve higher levels of performance with less resource (time) to achieve it. The ability to manage time is an essential skill for effective people. Time management is not about cramming more work into your day, it is about doing better work, with less stress and knowing you have achieved what you set out to do. We will address how to manage your time when working from time. All staff who need to make more productive use of their work time as well as understand their impact on other's time management. The techniques discussed are relevant to all and can and should be adapted to your particular role and needs.
Training objectives This course is suitable for all staff who need to make more productive use of their work time as well as understand their impact on other's time management. The techniques discussed are relevant to all and can and should be adapted to your particular role and needs.
Learning outcomes By the end of the course, you will have had the opportunity to consider:
  • hitting deadlines
  • avoiding time wasting tasks
  • getting everything done and still having time to build relationships
  • cutting out the stress and frustration of jumping from job to job
  • assertive techniques to manage expectations
  • working from home
  • dealing with inappropriate multi-tasking, procrastination, paperwork management and interruptions
Additional information
Maximum places 12
Closing date 1 day ahead of the start date
Cost £80.00
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/306 Remotely delivered via MS Teams 13 March 2024 09:30 - 13:00
ESC/23/613 ESTDC St. Mary's House, Eastbourne 6 June 2024 09:30 - 16:30
ESC/23/614 Remotely delivered via MS Teams 11 September 2024 09:30 - 13:00
ESC/23/615 ESTDC St. Mary's House, Eastbourne 3 December 2024 09:30 - 16:30
ESC/23/616 Remotely delivered via MS Teams 5 March 2025 09:30 - 13:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Effective Minute Taking

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience
All users
Subject Practical Skills and Self Development
Course description This course is designed to give you guidelines and essential skills to help you writing clear and effective agendas and minutes for meetings. More than that, this workshop will explore the ways in which you can become a more effective meetings administrator and support your Chair more productively. As with all Yellow Day courses, all the learning is intensely practical.
Training objectives As a result of attending this course, participants will be able to:
  • understand the importance and relevance of thorough preparation;
  • build their relationship with the Chair;
  • collect material and structure helpful agendas;
  • increase confidence in listening and taking notes at meetings
  • write concise and accurate minutes from notes in an appropriate style.
Learning outcomes
  • Helping to make meetings work
    • The need for effective minutes and agendas
    • The three golden rules of effective writing
  • What are minutes?
    • How minutes are used
    • Producing minutes that work
  • Preparing to write minutes
    • Liaising with the Chair
    • The Pre-meeting meeting
  • How agendas work
    • Key features of a clear agenda
    • Improving agendas: content, sequence, responsibilities, timings
  • Taking the minutes
    • Active listening
    • What to note down?
    • Techniques for effective notetaking
    • Summarising from your notes
  • Writing the minutes
    • Constructing a minute
    • Emphasising action points
  • Reviewing the minutes
    • Clear, complete, concise, correct?
  • Editing the minutes
    • Paragraphs and sentences
    • Choosing words wisely
    • Active verbs
Additional information
Maximum places 13
Closing date 1 day ahead of the closing date
Cost Face to Face £160 (full day) / Remote £80 (half day)
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/400 ESTDC St. Mary's House, Eastbourne 20 March 2024 10:00 - 16:00
ESC/23/603 ESTDC St. Mary's House, Eastbourne 7 May 2024 10:00 - 16:00
ESC/23/604 ESTDC St. Mary's House, Eastbourne 6 August 2024 10:00 - 16:00
ESC/23/605 ESTDC St. Mary's House, Eastbourne 7 October 2024 10:00 - 16:00
ESC/23/606 ESTDC St. Mary's House, Eastbourne 18 February 2025 10:00 - 16:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Communication Skills

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience
All users
Subject Practical Skills and Self Development
Course description Effective communication techniques are vital for anyone who needs to manage or influence other people to achieve desired results. During this course the participant will gain a greater understanding of communication, message management and will also learn how to enhance their natural communication skills. To aid your learning, please complete the pre-course work and ensure you bring it with you on the day of the training session.
Training objectives This one-day training course is designed to allow time for practice sessions with individual feedback. The participant is coached through any personal difficulties, resulting in increased personal effectiveness around communication.
Learning outcomes By the end of the course delegates will have learnt to:
  • discuss the fundamental challenges with communicating effectively
  • understand and be able to apply the key steps to effective communication and message management
  • restate negative sounding statements into positive ones to avoid potential conflict
  • identify various communication styles/mediums and apply them to specific scenarios
  • identify constructive and destructive outcomes to using various communication styles
  • develop communication action plans
Additional information
Maximum places 12
Closing date 1 day ahead of the start date
Cost £160.00
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/309 ESTDC St. Mary's House, Eastbourne 7 March 2024 09:30 - 16:30
ESC/23/592 ESTDC St. Mary's House, Eastbourne 20 June 2024 09:30 - 16:30
ESC/23/593 ESTDC St. Mary's House, Eastbourne 21 November 2024 09:30 - 16:30
ESC/23/594 ESTDC St. Mary's House, Eastbourne 6 March 2025 09:30 - 16:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Customer Service

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience
ESCC staff
Subject Practical Skills and Self Development 
Course description This half day training course is designed to give you guidelines and essential skills in providing good customer service. You will learn about the ESCC Customer Promise, and  the ESCC policies which can help when handling difficult situations. Delegates will be encouraged to reflect on their practice and examine case studies throughout this course.
Training objectives This course is suitable for anyone looking to update their knowledge and skills of customer service.
Learning outcomes
  • Review your understanding of the ESCC Customer Promise, Customer Values and Customer Service Standards.​
  • Understand who your customers are and why excellent customer service is important.​
  • Understand how to handle difficult situations​
  • Practice and develop your customer service skills 
Additional information
Maximum places 12
Closing date 1 day ahead of the start date
Cost £80
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/380 ESTDC St Mary's House, Eastbourne 19 March 2024 09:30 - 13:00
ESC/23/575 ESTDC St Mary's House, Eastbourne 25 July 2024 09:30 - 12:30
ESC/23/576 Remote via MS Teams 8 October 2024 09:30 - 12:30
ESC/23/577  Remote via MS Teams 5 February 2025 09:30 - 12:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Report and email/letter writing

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience
All users
Subject Practical Skills and Self Development
Course description This course is for anyone who writes correspondence and reports as part of their role and covers general report writing and letter writing skills. (We’ll also look at email.) You’ll learn about the structure and layout of correspondence and reports and develop a systematic approach to writing both. The course also covers how to adapt your tone of voice to different types of writing, as well as common questions about grammar, spelling and punctuation.
Training objectives This workshop enables you to produce well structured, user-friendly correspondence and reports. Specifically, you’ll leave the workshop able to:
  • define clear functions for the correspondence and report you write
  • use your writing to build and maintain positive customer relationships
  • structure correspondence around clear messages and information
  • draft correspondence more efficiently
  • structure reports effectively
  • use summaries and introductions well
  • edit your work for clarity
  • adapt your style to different readers and needs
  • develop your skills in grammar, punctuation and vocabulary.
Learning outcomes This course applies the skills of effective writing in the context of relationship-building, both internally and externally, and of decision-making at a managerial level.
Additional information
Maximum places 11
Closing date 1 day ahead of the start date
Cost £160.00
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/607 ESTDC St. Mary's House, Eastbourne 9 May 2024 10:00 - 16:00
ESC/23/608 ESTDC St. Mary's House, Eastbourne 16 October 2024 10:00 - 16:00
ESC/23/609 ESTDC St. Mary's House, Eastbourne 13 March 2025 10:00 - 16:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.


General

Climate Awareness Training

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC staff
Subject Practical Skills and Self Development
Course description This session will cover
  • Climate change science overview
  • Carbon footprints
  • How the council can lessen it's impact and help tackle climate change
  • Strategies and skills for communicating action on climate change
  • Social equity in relation to climate change
  • A chance to reflect on the impact climate change is and will have
Training objectives Please note, you will be asked to make pledges on how to reduce carbon emissions.
Learning outcomes
Additional information
Maximum places 15
Closing date 1 day ahead of the start date
Cost No charge
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Preparing for Retirement

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Health and Wellbeing / Personal Development
Course description
Training objectives This course is aimed at individuals who are retiring within the next 12 – 18 months. Attending the workshop prior to retirement may enable individuals to take greater advantage of the information provided. 
Learning outcomes During this course you will:
    • gain an understanding of the impact of change on lifestyle, status and time
    • explore options of using time effectively including volunteering, learning and leisure
    • explore ways of maintaining health and wellbeing during retirement
    • learn about income in retirement including the Local Government Pension Scheme
    • gain an understanding of money management such as budgeting and effects of inflation
    • gain an understanding of investment options
    • learn about legal issues and estate planning including wills, power of attorney, inheritance tax
    • have the opportunity to think about the future including starting an action plan
Additional information If you are in Adult Social Care and require funding for this course please contact sara.lewis@eastsussex.gov.uk
Maximum places 17
Closing date 1 day ahead of the start date
Cost £60
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/324 Remotely delivered via MS Teams 13 March 2024 10:00 - 12:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Introduction to the Local Government Pension Scheme - Part 1

Course Details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC Staff
Subject Introduction to the Local Government Pension Scheme – Part 1
Course description This is part one of a two part course introducing the Local Government Pension Scheme.
Training Objectives Understand:
  • What is a pension and understanding the different types.
  • The key features of the Local Government Pension Scheme.
  • Who can join and how much does it cost you.
  • How the CARE (Career average revalued earnings) Scheme works.
  • The real benefits of being in the Local Government Pension Scheme.
Learning Outcomes As part of Pensions Awareness week. by the end of this course you will have a basic understanding of what a pension is, the different types and understand how the Local Government Pension Scheme operates and benefits you.
Additional Information East Sussex Pension Fund are providing virtual training sessions which will introduce the Local Government Pension Scheme. These sessions are split into two parts. For those who prefer face to face training, we will be presenting a session which combines Parts 1 and 2. Please book either the virtual or face to face training.  This course is free, although a cancellation fee of £10 will be charged if a candidate does not turn up at the session.   This course will be recorded.
Maximum places 100
Closing Date 1 day ahead of the course date
Cost  £0.00
Number of Sessions  1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Introduction to the Local Government Pension Scheme - Part 2

Course Details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC Staff
Subject Introduction to the Local Government Pension Scheme – Part 2
Course description This is part two of a two part training course designed to provide members with an overview of the Local Government Pension Scheme
Training Objectives In this course you will learn about:
  • How the CARE (Career Average Revalued Earnings) works
  • The different stages of the LGPS
  • The rules surrounding transfers into and out of the Scheme
  • What happens to your pension if you die
  • What happens to your pension should you leave the Scheme
Learning Outcomes Understand how benefits are calculated in the LGPS, transfer rules, what happens on death and options available should you leave the Scheme.
Additional Information East Sussex Pension Fund are providing virtual training sessions which will introduce the Local Government Pension Scheme. These sessions are split into two parts. For those who prefer face to face training, we will be presenting a session which combines Parts 1 and 2. Please book either the virtual or face to face training.  This course is free, although a cancellation fee of £10 will be charged if a candidate does not turn up at the session.   This course will be recorded.
Maximum places 100
Closing Date 1 day ahead of the course date
Cost  £0.00
Number of Sessions  1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Your Pension MOT

Course Details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC Staff
Subject Your Pension MOT
Course description This course is designed to make you think about your own pension position. How to keep up to date with your Local Government Pension Scheme, how to pay more into your pension and will analyse what level of pension will you need in retirement.
Training Objectives By taking this course you will understand:
  • Retirement living standards
  • How to keep track of your pension online
  • How to top up your pension
  • Useful reference points including guides and websites
  • What actions you can take to improve your pension position
Learning Outcomes By the end of this course you will have an understanding of standards of living in retirement, how to keep up to date with your Local Government Pension Scheme and how to top up your contributions.
Additional Information This course is free, although a cancellation fee of £10 will be charged if a candidate does not turn up at the session.  
Maximum places 100
Closing Date 1 day ahead of the course date
Cost  £0.00
Number of Sessions  1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Introduction to the Local Government Pension Scheme - Part 1 & Part 2 (in-person)

Course Details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC Staff
Subject Introduction to the Local Government Pension Scheme – Part 1 and Part 2
Course description This course is designed to provide an overview of the Local Government Pension Scheme.
Training Objectives In this course you will learn about:
  • What is a pension and understanding the different types.
  • The key features of the Local Government Pension Scheme.
  • Who can join and how much does it cost you.
  • How the CARE (Career average revalued earnings) Scheme works.
  • The cost vs the benefit of being in the Local Government Pension Scheme.
  • The different segments of the LGPS
  • The rules surrounding transfers into and out of the Scheme
  • What happens to your pension if you die
  • What happens to your pension should you leave the Scheme
Learning Outcomes By the end of this course you will have a basic understanding of what a pension is, the different types and understand how the Local Government Pension Scheme operates.
Additional Information East Sussex Pension Fund are providing a face to face training session which will introduce the Local Government Pension Scheme. This  session is presented as a combined session, for those who prefer virtual training, we will be presenting separate sessions Part 1 and 2. Please book either the virtual or face to face training.  This course is free, although a cancellation fee of £10 will be charged if a candidate does not turn up at the session. 
Maximum places 30
Closing Date 1 day ahead of the course date
Cost  £0.00
Number of Sessions  1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Preparing for retirement from the Local Government Pension Scheme

Course Details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC Staff
Subject Preparing for retirement
Course description This course is designed to support members of the Local Government Pension Scheme who are thinking about retirement
Training Objectives In this course you will find out about:
  • When you can retire
  • What does it mean to retire early, normal, late, or through ill health.
  • Can you take tax free cash on retirement and how
  • How your benefits are calculated
Learning Outcomes By the end of this course you will understand what happens when you retire from the Local Government Pension Scheme.
Additional Information This course is free, although a cancellation fee of £10 will be charged if a candidate does not turn up at the session. 
Maximum places 100
Closing Date 1 day ahead of the course date
Cost  £0.00
Number of Sessions  1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

How to retire from the Local Government Pension Scheme

Course Details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC Staff
Subject How to retire from the Local Government Pension Scheme
Course description This course is designed to make members of Local Government Pension Scheme (LGPS) understand the process to follow when they are wanting to retire.
Training Objectives In this course you will understand:
  • The importance of having an income in retirement and how this can impact on your lifestyle
  • Things to think about in retirement
  • Where to get support in making retirement decisions
  • The process you need to follow when you retire from the LGPS.
  • How pension payments are made and the tax rules around them
Learning Outcomes By the end of this course you will be aware of the steps you should take at retirement and how to get support. 
Additional Information This course is free, although a cancellation fee of £10 will be charged if a candidate does not turn up at the session. 
Maximum places 100
Closing Date 1 day ahead of the course date
Cost  £0.00
Number of Sessions  1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/476 Held Remotely Via MS Teams 23 February 2024 12:00 - 12:45
ESC/23/477 Held Remotely Via MS Teams 28 February 2024 13:00 - 13:45
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.


In Work Progression

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC Staff
Subject How to improve your job prospects and pay.
Course description This course is designed to help Universal Credit Claimants secure job promotions and better pay. If you are a parent, the DWP could help by paying up to 85% of your childcare costs of up to £951 per month for one child or £1,630 per month for 2 or more. They can also pay for these costs in advance, making it easier to move into work or to increase your working hours.
Training Objectives In this drop-in session you will be able to get advice on various subjects, to include CVs, interview skills and self-employment. We will also  discuss ways in which you can maximise your skills, either to increase your hours or work towards a promotion. You may also qualify for funding for training or a qualification.
Learning Outcomes By the end of this session you will be aware of various ways in which you can improve your skills to help you in your employment progression. 
Additional Information This session is free
Cost  £0.00
Number of Sessions  1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Census 2021 equality data presentation - Webinar - 1 Hour

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC Staff
Subject Practical Skills
Course description Open to all staff, the session will include a run-through of the Census tools which can help you explore the data, summaries of the data available and what’s coming next – all invaluable to service planning, completing Equality Impact Assessments, targeting projects and much more.   
Maximum places 100
Closing date 1 day ahead of the start date
Charge NO CHARGE - free to ESCC staff 
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.