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Practical skills and self-development

Equality, diversity and inclusion

Young People, Voice and Inclusion (lunchtime webinar)

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Practical skills and self-development
Course description To mark World Children’s Day, Ed Peasgood from the Equality, Participation and Strategic Partnerships team is leading a lunchtime webinar on Tuesday 22nd November 2022 called Young People, Voice and Inclusion. It is the first in a series of new webinars from the council’s Equality team covering equality, diversity and inclusion topics. Join online for information, guidance and discussion about engaging young people and why it’s so important. During the webinar you will hear about:
  • What youth voice is and why we need to hear from children and young people.
  • How you can engage with young people in East Sussex.
  • What’s going on currently to enable young people to have a say in their community.
  • What guidance and tools exist to help you to work more effectively with young people.
There will also be the chance to hear directly from East Sussex young people, through videos filmed with local youth voice activists about participation and equality. World Children’s Day is UNICEF’s annual day of action for children, by children. From climate change, education and mental health, to ending racism and discrimination, children and young people are raising their voices on the issues that matter to their generation and calling for adults to create a better future. World Children's Day - click here to learn more
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Equalities Impact Assessment

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Practical skills and self-development
Course description This free workshop will explain the aims, benefits and process of Equality Impact Assessment in order to prepare participants for undertaking EqIAs in their service area. 
Training Objectives The workshop will cover: 
  • How Equality Impact Assessments help us meet our legal duties and improve services
  • The East Sussex template and approach
  • Practical considerations for undertaking Equality Impact Assessments
Learning Outcomes By the end of the workshop participants will understand the importance of assessing equality impacts, feel equipped to undertake the required Equality Impact Assessments in their service and know where to go for support. 
Closing Date 1 day ahead of the course date
Cost  No Fee
Number of Sessions  1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/22/547 Delivered remotely via MS Teams 8 March 2023 10:00 - 12:00
ESC/23/61 Delivered remotely via MS Teams 23 May 2023 14:00 - 16:00
ESC/23/62 Delivered remotely via MS Teams 21 September 2023 10:00 - 12:00
ESC/23/63 Delivered remotely via MS Teams 6 December 2023 14:00 - 16:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Equality Monitoring

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Practical skills and self-development
Course description This free workshop will explain the council’s new equality monitoring form and why monitoring is central to service improvement. It will support participants to monitor more effectively and confidently, and to use data to make services better.
Training Objectives The workshop will cover: 
  • Why collecting equality data is so important
    • How and when to monitor equality data, including how to ask the questions, using the templates and data protection
    • Using data, including comparing with Census 2021 data
  • The council templates and where to find support
Learning Outcomes By the end of the session participants will be familiar with the new monitoring template, understand the value of equality monitoring, feel more confident to monitor, and know where to find more information.
Closing Date 1 day ahead of the course date
Cost  No Fee
Number of Sessions  1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/64 Delivered remotely via MS Teams 22 March 2023 10:00 - 11:00
ESC/23/65 Delivered remotely via MS Teams 20 June 2023 14:00 - 15:00
ESC/23/66 Delivered remotely via MS Teams 28 September 2023 10:00 - 11:00
ESC/23/67 Delivered remotely via MS Teams 13 December 2023 14:00 - 15:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Armed Forces Awareness - for Children's Services

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC Staff
Subject Practical Skills
Course description This session is a 30-minute introduction to the Armed Forces Community, where we aim to gain a better understanding of our new legal duties set through the Armed Forces Act (2021) 
Training objectives This session will cover useful topics such as:
  • Who are the Armed Forces Community, and what challenges are they likely to face?
  • What do we know about the Armed Forces Community in East Sussex?
  • How can we understand their needs in relation to our work in Children’s Services?
  • How to link with Armed Forces Charities and how they can help
Learning outcomes This course will be especially useful to those who have direct contact with clients, customers and service users.
Additional information
Maximum places 40
Closing date 1 day ahead of the start date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Armed Forces Awareness - for Business Services, Governance Services and CET

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC Staff
Subject Practical Skills
Course description This session is a 30-minute introduction to the Armed Forces Community, where we aim to gain a better understanding of our new legal duties set through the Armed Forces Act (2021) 
Training objectives This session will cover useful topics such as:
  • Who are the Armed Forces Community, and what challenges are they likely to face?
  • What do we know about the Armed Forces Community in East Sussex?
  • How can we understand their needs in relation to our work in the Business, Communities Economy and Transport and Governance Services Departments?
  • How to link with Armed Forces Charities and how they can help
Learning outcomes This course will be especially useful to those who have direct contact with clients, customers and service users.
Additional information
Maximum places 40
Closing date 1 day ahead of the start date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Armed Forces Awareness - for Adult Social Care

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC Staff
Subject Practical Skills
Course description This session is a 30-minute introduction to the Armed Forces Community, where we aim to gain a better understanding of our new legal duties set through the Armed Forces Act (2021) 
Training objectives This session will cover useful topics such as:
  • Who are the Armed Forces Community, and what challenges are they likely to face?
  • What do we know about the Armed Forces Community in East Sussex?
  • How can we understand their needs in relation to our work Adult Social Care and Health?
  • How to link with Armed Forces Charities and how they can help
Learning outcomes This course will be especially useful to those who have direct contact with clients, customers and service users.
Additional information
Maximum places 40
Closing date 1 day ahead of the start date
Cost £0
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Neurodiversity At Work Awareness

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC Staff
Subject Practical Skills
Course description This course offers an overview of the neurodiverse profile and practical ideas for the workplace so that you can work at your best. This course is for all staff who would like to gain a better understanding of neurodiversity, and is one of our suite of equality, diversity and inclusion courses. What does the Neurodiversity Awareness Training cover?
  • How do you recognise Dyslexia, Dyspraxia, Dyscalculia, ADHD and Autistic Spectrum Condition at work?
  • How do other conditions such as anxiety and depression affect thinking and communication?
  • What causes ‘neurodiversity’?
  • Workplace implications - strengths, struggles, how to make reasonable adjustments
  • Strategies for all workplaces
Training objectives This course aims to provide a general overview and build a basic awareness. 
Learning outcomes By the end of the course participants should gain a thorough overview of the neurodiverse profile and the implications of this for workplace performance. You’ll also gain some practical ideas for making sure the work environment suits a diverse range of employees, and how to organise tasks so that people can work at their best. Greater awareness and knowing more about what causes typical issues such as time management problems or memory difficulties can make a huge difference. It is often possible to pre-empt difficulties and prevent the need for further reasonable adjustments.
Additional information This course is a mix of presentation, group discussion, small group exercises, case studies and lots of interaction! Bring any questions you have and case studies are welcome.
Maximum places 15
Closing date 1 day ahead of the start date
Cost £80
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/19 ESTDC St Mary's House, Eastbourne 8 February 2023 09:30 – 13:00
ESC/23/53 ESTDC St Mary's House, Eastbourne 7 March 2023 09:30 - 13:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Mitigating Unconscious Bias

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Practical skills and self-development
Course description Our minds are geared to work efficiently; constantly using expedient short-cuts that enable us to make quick decisions and responses. Whilst we cannot ever penetrate the nuts and bolts of our mental machinery, we can recognise that these short-cuts can sometimes cloud our judgement. At worst, our biases perpetuate ageism, racism, sexism and numerous other forms of covert or overt discrimination and persecution. This one-day course invites participants to query their own perceptions and perspectives and examine the impact on their relationships and working practises. The trainer is an experienced psychotherapist, debriefer and coach. Due to the participatory nature of the course, the maximum number of participants is 10 and a degree of openness and readiness to participate in the programme is required.
Training objectives The course will be especially useful for those with responsibility for recruitment, appraisals, strategy, policy & process development and organisational functions.
 
Learning outcomes What is Unconscious Bias?
  • Review of unconscious/implicit bias theory & current research
  • Specific forms of biases
  • How we are ‘wired’/neuropsychology
  • Expediency and compartmentalising
  • Recognising preferences and prejudices
  • Drivers and schemas
How does UB effect the workplace?
  • Advantages of diversity, inclusivity & equality
  • Don’t I have the right to an opinion?
  • Personal values vs organisational/societal values
  • Necessity of associated policies and processes
  • Culture, recruitment & appraisals
  • Micro-inequities
Strategies for effectively managing personal biases
  • Micro-affirmations
  • Reflective conversations and role-plays
  • De-biasing, counter- and positive stereotyping
  • Impartiality - who do I say yes/no to?
  • Impartial time management
  • Increasing contact/experience
  • Structure and accountability
  • Listening skills
  • Mindfulness - to increase self-awareness, reduce implicit bias and decrease discriminatory decision making
  • Team accountability/reviews
  • Making a personal action plan and commitment
  • Recommended reading and resources
Additional information
Maximum places 10
Closing date 1 day ahead of the start date
Cost £160
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Autism Awareness Training

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC staff
Subject Practical Skills and Self Development 
Course description To learn about autism, a complex and challenging long-term condition for many individuals. An introduction to the autism spectrum and how it is experienced by different individuals. An overview of the evolution of autism from diagnosis to interventions. Learn how best to support and understand individuals, with lived experience examples.
Training objectives
  • Understand what is meant by autism, why it is considered a spectrum and how it affects different individuals
  • Appreciation of theoretical and clinical perspectives and personal experience
  • Learning key features of autism
  • Understand diagnosis, prevalence, and interventions
Learning outcomes
  • What is autism?
  • Diagnosis
  • Psychological theory
  • A spectrum of conditions, including Asperger’s, PDA and PDD, ‘Neurodiversity’
  • Characteristics and traits
  • Legal aspects, history, and prevalence
  • Social characteristics
  • Interacting and communicating (non-verbally and with language)
  • Behaviours and routines
  • Sensory impact and stress
  • Skills and talents
  • Stigma and myths
  • Interventions and technologies
  • Workplace support
  • Research
Additional information This workshop will be interactive, with discussion around lived experiences. Some elements may be triggering and as such, we will provide some pre-training information before the event.
Maximum places 12
Closing date 1 day ahead of start date
Cost £80
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.


Self-development

Creative Thinking and Continuous Improvement

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Practical Skills and self-development
Course description Creative Thinking & Continuous Improvement programme has been developed to give managers and staff the tools, techniques and practice the skills in order to be more efficient, think of new ideas, and take the initiative and responsibility for improvement ideas, using Kaizen and creative thinking techniques. This course is suitable for managers or staff who would like to learn how to solve problems creatively and how to encourage colleagues to do the same.
Training objectives
  • Use creative thinking tools for new ideas to achieve your objectives
  • Take away the ‘5 step plan’ – a technique for thinking through problems and objectives to implementation
  • Be able to run your future meetings as thinking environments
  • Learn the fundamentals of Continuous Improvement in order for it to be taken forward as a philosophy within your part of the organisation
  • Use VAFA – Value Added Flow Analysis to look at current processes and identify waste
Learning outcomes Benefits of the programme
  • Create more ideas for projects
  • Be able to facilitate creative thinking in others
  • Question the norm and “challenge the way it’s done”
  • Save time and resources
  • Learn to use techniques such as random word, problem reversal, 5 whys, mind mapping, thinking hats, how do they do it, and other tools.
Additional information
  • The face-to-face course is a one-day workshop.
  • The remote programme has been split into two half day modules – Creative Thinking – 3 hours, and Continuous Improvement – 3 hours, delivered on a virtual platform.
Maximum places 12
Closing date 1 day ahead of the start date
Cost £160
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/22/169 ESTDC St Mary's House, Eastbourne 7 March 2023  09:30 - 16:30
ESC/23/96 ESTDC St Mary's House, Eastbourne 20 June 2023 09:30 - 16:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Presenting with Impact

Course details
Contact
Target audience All users
Subject Practical Skills and Self Development
Course description This unique one-day course uses proven acting and drama techniques to ensure people prepare themselves fully and lose any fears they might have about speaking aloud or to potentially difficult audiences.
Training objectives The course is relevant to anyone who delivers presentations as part of their job.
Learning outcomes Whether you are presenting at a conference or informing other staff, being able to convey the message effectively is crucial. This means being relaxed, engaging and able to project your voice so everyone can hear you and your words resonate with them. First impressions count, so the importance of body language must also not be underestimated. There are also tips and techniques for answering questions during the potentially tricky Q&A session.
Additional information
Maximum places 12
Closing date 1 day ahead of the start date
Cost £160
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/22/508 ESTDC St Mary's House, Eastbourne 8 February 2023 09:30 - 16:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Working In a Political Environment

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC staff
Subject Practical Skills & Self-Development
Course description This course raises awareness of the political environment and decision-making processes in East Sussex County Council. It explores the broader political environment in which we work and live. Interactive exercises focus on the varied roles of elected Councillors (Members) and explore the relationship between Members and officers.
Training objectives This course is ideal for anyone who wants to gain a better awareness of how the County Council works as a political organisation. It is recommended as an extension to the induction for all staff and is considered essential for those who are new to a local authority.
Learning outcomes By the end of the course, you will understand:
  • the electoral areas within East Sussex
  • the different roles of elected Members
  • how top-level decisions are made in East Sussex County Council
  • the role of overview and scrutiny
  • the nature of the relationship between Members and officers
Additional information
Maximum places 15
Closing date 1 day ahead of the start date
Cost £80 
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/22/458 ESTDC St. Mary's House, Eastbourne 23 February 2023 09:30 - 13:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Building Personal Resilience

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience
All users
Subject Health and Wellbeing / Personal Development
Course description This Building Personal Resilience training programme is particularly helpful for all those who haven’t needed to work from home before and offers a refresher for those who are often home working. The training is designed to help individuals understand and recognise their own stress and equip them to proactively build resilience by providing practical tools for dealing with stress.
Training objectives The content aims to help individuals:
  • define ‘resilience’
  • develop a personal plan for greater personal resilience
  • know how to define stress from pressure
  • know how stress affects them and their colleagues
  • understand where stress comes from
  • have a range of tools for dealing with the stress in their lives – both business and social
Learning outcomes The course offers a unique approach to stress training: it is guaranteed to be straightforward, practical and humorous. It offers a completely fresh approach to this often-sensitive subject.
Additional information
Maximum places 16
Closing date 1 day ahead of the start date
Cost £80.00
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/22/51 ESTDC St. Mary's House, Eastbourne 6 February 2023 09:30 - 12:30
ESC/23/1 ESTDC St. Mary's House, Eastbourne 6 February 2023 13:30 - 16:30
ESC/23/05 Delivered remotely via MS Teams 16 May 2023 09:30 - 12:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Personal Impact and Assertiveness Training

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Practical Skills and Self Development
Course description This two (half) day course will discuss your impact on others and developing your personal brand – described as “what people say about you when you leave the room” (Jeff Bezos). The course introduces trusted techniques in how to deal with difficult situations and handle conflict in a direct, calm and controlled manner (“Assertiveness”), in order to recognise and appreciate the different communication needs of people. The course will be highly interactive, please bring your specific examples of having to deal with particular situations.
Training objectives During and by the end of this course you will learn about:
  • Our self-image – where does it come from and how right is it?
  • The Qualities of Great Image projectors – what do they do that we can learn?
  • Building your personal brand
  • What do people say about you when you leave the room?
  • The importance of brand
  • How we judge people
  • Defining your own Personal Brand
  • Networking – how to introduce yourself strongly
  • Getting the Visual, Verbal and Vocal side right
  • Fake it till you become it – make people see what you need them to see
  • Confidence and body language
  • Confidence in tone and Voice
  • Saying the right thing – certain and uncertain words
  • ‘Big’ words
  • What our behavioural styles say about us to others
  • Recognise the characteristics of “difficult people”
  • Effective use of body language, words and tone
  • Examine techniques for changing behaviour – both your own and that of difficult people
  • Convey your meaning assertively without infringing the rights of others
  • Dealing effectively with difficult situations
Learning outcomes By the end of the course, you will feel equipped to work more effectively and productively with others by making changes as necessary to your personal style.
Additional information
Maximum places 12
Closing date 1 day ahead of the start date
Cost £80.00
Number of sessions 2
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/15 Delivered remotely via MS Teams  8 and 15 March 2023 09:30 - 12:00 
ESC/23/96 ESTDC St. Mary's House, Eastbourne 22 May 2023 09:30 - 16:30
ESC/23/97 ESTDC St. Mary's House, Eastbourne 11 July 2023 09:30 - 16:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Conflict resolution

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Leadership and Management
Course description At East Sussex Council, you work with the public, clients, suppliers and colleagues. You give them the best services and information possible. But sometimes, people do the wrong things and consequently there are occasional conflicts that need to be managed. Many people don’t like handling conflict, because they don’t know how to do it. We know that mismanaged conflict can be very costly. Conflict situations need to be handled properly. So, how can we best resolve conflicts; quickly, easily, and without too much negative emotion?
Training objectives You will benefit from this course if:
  • You have to handle strong, confident characters that you find difficult
  • You sometimes “come on too strong” and thus make a bad situation, worse
  • You sometimes evade and delay handling conflict in an attempt to “keep the peace”
  • You believe that conflict can sometimes be based on miscommunication
  • You think that if you say nothing the situation will resolve itself
  • You wait and wait and wait....and then explode
  • You are not sure when it is right and when it is NOT right, to compromise
If any of the above descriptions fit you, then you should attend this course
Learning outcomes Rational conflict training
  • We have designed this Rational conflict resolution training to teach correct conflict management principles.
  • We will show you how to correctly manage any conflict situation.
  • This training shows people how to deal with conflicts in a clear, rational, assertive, and professional manner.
Additional information
Maximum places 12
Closing date 1 day ahead of the start date
Cost £80.00
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.


Practical skills

Development Programme for Administrators

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Practical Skills
Course description This highly participative course will consist of some input from the facilitator, group discussions and practical exercises. Participants will be encouraged to reflect on what they have learnt and to draw up action plans to put it in to practice back in the workplace.
Training Objectives This course is suitable for office managers and administrators providing support to large teams who wish to further their personal and professional development.
Learning outcomes By the end of the course, you will have:
  • identified your strengths as an administrator and any areas for development
  • explored new ways of communicating with and supporting your managers and colleagues
  • understood the concept and benefits of behaving assertively
  • begun to develop effective techniques for managing time and stress
  • identified the principles of impression management and influencing skills
Additional information
Maximum places 12
Closing date 1 day ahead of the start date
Cost £60
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Telephone Skills Including Managing Aggression

Telephone Skills Including Managing Aggression
Contact corporate.training@eastsussex.gov.uk
Target audience
All users
Subject Communication
Course description This course will provide you with the knowledge and confidence to work effectively on the telephone including feeling confident with aggressive calls.
Training objectives This course is aimed at all staff in direct telephone contact with customers and service users with potential for conflict. Please note that, if you are a member of ASC staff, you should firstly consider the very similar course entitled Managing Conflict and Aggression, which is intended specifically for you. Details of that course can be found by searching the Adult Social Care channel.
Learning outcomes This highly participative workshop covers:
  • principles of communication
  • core skills for handling telephone calls
  • understanding telephone aggression
  • diffusing and resolving conflict on the telephone
  • law and policy on aggression in the workplace
  • you will also have the opportunity to put learning into practice through scenario-based call simulation.
Additional information
Maximum places 16
Closing date 1 day ahead of the training
Cost £160
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/22/58 ESTDC St Mary's House, Eastbourne 1 March 2023 09:30 - 16:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Managing Your Time Effectively

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Practical Skills and Self Development
Course description Time pressures impact our work and personal lives as we aim to achieve higher levels of performance with less resource (time) to achieve it. The ability to manage time is an essential skill for effective people. Time management is not about cramming more work into your day, it is about doing better work, with less stress and knowing you have achieved what you set out to do. We will address how to manage your time when working from time. All staff who need to make more productive use of their work time as well as understand their impact on other's time management. The techniques discussed are relevant to all and can and should be adapted to your particular role and needs.
Training objectives This course is suitable for all staff who need to make more productive use of their work time as well as understand their impact on other's time management. The techniques discussed are relevant to all and can and should be adapted to your particular role and needs.
Learning outcomes By the end of the course, you will have had the opportunity to consider:
  • hitting deadlines
  • avoiding time wasting tasks
  • getting everything done and still having time to build relationships
  • cutting out the stress and frustration of jumping from job to job
  • assertive techniques to manage expectations
  • working from home
  • dealing with inappropriate multi-tasking, procrastination, paperwork management and interruptions
Additional information
Maximum places 12
Closing date 1 day ahead of the start date
Cost £160.00
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/16 ESTDC St. Mary's House, Eastbourne 6 February 2023 09:30 - 16:30
ESC/23/94 ESTDC St. Mary's House, Eastbourne 18 May 2023 09:30 - 16:30
ESC/23/95 ESTDC St. Mary's House, Eastbourne 4 July 2023 09:30 - 16:30
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Effective Minute Taking

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience
All users
Subject Practical Skills and Self Development
Course description This course is designed to give you guidelines and essential skills to help you writing clear and effective agendas and minutes for meetings. More than that, this workshop will explore the ways in which you can become a more effective meetings administrator and support your Chair more productively. As with all Yellow Day courses, all the learning is intensely practical.
Training objectives As a result of attending this course, participants will be able to:
  • understand the importance and relevance of thorough preparation;
  • build their relationship with the Chair;
  • collect material and structure helpful agendas;
  • increase confidence in listening and taking notes at meetings
  • write concise and accurate minutes from notes in an appropriate style.
Learning outcomes
  • Helping to make meetings work
    • The need for effective minutes and agendas
    • The three golden rules of effective writing
  • What are minutes?
    • How minutes are used
    • Producing minutes that work
  • Preparing to write minutes
    • Liaising with the Chair
    • The Pre-meeting meeting
  • How agendas work
    • Key features of a clear agenda
    • Improving agendas: content, sequence, responsibilities, timings
  • Taking the minutes
    • Active listening
    • What to note down?
    • Techniques for effective notetaking
    • Summarising from your notes
  • Writing the minutes
    • Constructing a minute
    • Emphasising action points
  • Reviewing the minutes
    • Clear, complete, concise, correct?
  • Editing the minutes
    • Paragraphs and sentences
    • Choosing words wisely
    • Active verbs
Additional information
Maximum places 13
Closing date 1 day ahead of the closing date
Cost Face to Face £160 (full day) / Remote £80 (half day)
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Communication Skills

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience
All users
Subject Practical Skills and Self Development
Course description Effective communication techniques are vital for anyone who needs to manage or influence other people to achieve desired results. During this course the participant will gain a greater understanding of communication, message management and will also learn how to enhance their natural communication skills. To aid your learning, please complete the pre-course work and ensure you bring it with you on the day of the training session.
Training objectives This one-day training course is designed to allow time for practice sessions with individual feedback. The participant is coached through any personal difficulties, resulting in increased personal effectiveness around communication.
Learning outcomes By the end of the course delegates will have learnt to:
  • discuss the fundamental challenges with communicating effectively
  • understand and be able to apply the key steps to effective communication and message management
  • restate negative sounding statements into positive ones to avoid potential conflict
  • identify various communication styles/mediums and apply them to specific scenarios
  • identify constructive and destructive outcomes to using various communication styles
  • develop communication action plans
Additional information
Maximum places 12
Closing date 1 day ahead of the start date
Cost £160.00
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/24 ESTDC St. Mary's House, Eastbourne 7 February 2023 09:30 - 16:30
ESC/23/93 ESTDC St. Mary's House, Eastbourne 18 May 2023 09:30 - 16:30
ESC/23/101 ESTDC St. Mary's House, Eastbourne 20 July 2023 09:30 - 16:30
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To cancel a course booking, please use the Learning Portal - cancellation form.

An Introduction to Customer Service

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience
ESCC staff
Subject Practical Skills and Self Development 
Course description This course will help: to ensure that staff understand and apply, at all times, the fundamentals of customer-service excellence. The focus being on the maintaining of high-quality customer service despite the changing climate. To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the ongoing success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values. It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.
Training objectives As you will have experienced Our Customer Promise e-learning, the workshop will provide clear guidelines on the practical application of the Customer Service principles and highlight relevance to their role within ESCC.
Learning outcomes This half day workshop will cover:
  • review and reminder of the Customer Promise, Customer Values and Customer Service Standards
  • customer care and customer service – the difference
  • the fundamentals of great customer service
  • how to deliver great customer service
  • dealing with angry and frustrated customers
  • practical sessions
Additional information
Maximum places 12
Closing date 1 day ahead of the start date
Cost £80
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.

Report and email/letter writing

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience
All users
Subject Practical Skills and Self Development
Course description This course is for anyone who writes correspondence and reports as part of their role and covers general report writing and letter writing skills. (We’ll also look at email.) You’ll learn about the structure and layout of correspondence and reports and develop a systematic approach to writing both. The course also covers how to adapt your tone of voice to different types of writing, as well as common questions about grammar, spelling and punctuation.
Training objectives This workshop enables you to produce well structured, user-friendly correspondence and reports. Specifically, you’ll leave the workshop able to:
  • define clear functions for the correspondence and report you write
  • use your writing to build and maintain positive customer relationships
  • structure correspondence around clear messages and information
  • draft correspondence more efficiently
  • structure reports effectively
  • use summaries and introductions well
  • edit your work for clarity
  • adapt your style to different readers and needs
  • develop your skills in grammar, punctuation and vocabulary.
Learning outcomes This course applies the skills of effective writing in the context of relationship-building, both internally and externally, and of decision-making at a managerial level.
Additional information
Maximum places 6
Closing date 1 day ahead of the start date
Cost £160.00
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.


General

Climate Awareness Training

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience ESCC staff
Subject Practical Skills and Self Development
Course description This session will cover
  • Climate change science overview
  • Carbon footprints
  • What the council can do to act and how it can have maximum impact on tackling the climate emergency
  • Strategies and skills for communicating action on climate change
  • Social equity in relation to climate change
  • A chance to reflect on the impact climate change is and will have
Training objectives Please note, you will be asked to make pledges on how to reduce carbon emissions.
Learning outcomes
Additional information
Maximum places 15
Closing date 1 day ahead of the start date
Cost No charge
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/51 Remotely delivered via MS Teams 6 February 2023 09:30 - 12:30
ESC/23/54 Remotely delivered via MS Teams 11 May 2023 09:30 - 12:30
ESC/23/58 Remotely delivered via MS Teams 22 June 2023 09:30 - 12:30
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To cancel a course booking, please use the Learning Portal - cancellation form.

Preparing for Retirement

Course details
Contact corporate.training@eastsussex.gov.uk
Target audience All users
Subject Health and Wellbeing / Personal Development
Course description Today retirement is more of a process rather than an event and this seminar provides a range of information and guidance for those who are approaching this time in their lives. Your workplace might well be looking a little different at the moment, but there are still some things that stay very much the same. Retirement, or early retirement, will be one of the biggest lifestyle changes, both financially and culturally, that we face; and planning ahead for this change will certainly help to make the transition easier, and indeed make this part of life something special to look forward to. East Sussex County Council are working with Close Brothers to provide this valuable support if you are approaching this next chapter of life; whether that is in a few years, or perhaps even in just a few months, we would like to offer you access to a valuable set of tools within the new virtual retirement service, that will help you to think about and prepare for your future retirement. You will have an opportunity to explore issues and discuss the range of opportunities available to you within a relaxed and informal atmosphere. As a part of the booking, you will also be given access to an online virtual retirement hub full of information and downloadable resources, which you will be able to access at your own convenience.
Training objectives This course is aimed at individuals who are retiring within the next 12 – 18 months. Attending the workshop prior to retirement may enable individuals to take greater advantage of the information provided. 
Learning outcomes During this course you will:
    • gain an understanding of the impact of change on lifestyle, status and time
    • explore options of using time effectively including volunteering, learning and leisure
    • explore ways of maintaining health and wellbeing during retirement
    • learn about income in retirement including the Local Government Pension Scheme
    • gain an understanding of money management such as budgeting and effects of inflation
    • gain an understanding of investment options
    • learn about legal issues and estate planning including wills, power of attorney, inheritance tax
    • have the opportunity to think about the future including starting an action plan
Additional information If you are in Adult Social Care and require funding for this course please contact sara.lewis@eastsussex.gov.uk
Maximum places 17
Closing date 1 day ahead of the start date
Cost £60
Number of sessions 1
Course dates, venue and times
Please make a note of the course code and date, you will need this to book.
Course code Venue Course dates Time
ESC/23/27 Remotely Delivered via MS Teams 7 February 2023 10:00 - 12:00
Go to booking form

To cancel a course booking, please use the Learning Portal - cancellation form.