East Sussex County Council and social media

1. Our social media sites

You don’t need your own Facebook or Twitter account to take a look – but signing up for an account makes it easier to stay in touch.

Our main Council sites

East Sussex County Council (ESCC) on Twitter

East Sussex County Council on Facebook

East Sussex Jobs on Twitter – find out about job vacancies at East Sussex County Council

East Sussex Jobs on Facebook

ESCC on YouTube

Your East Sussex on Twitter – ‘Your East Sussex’ is our lifestyle website for residents and visitors to East Sussex

Your East Sussex on Instagram

Councillors

List of ESCC councillors on Twitter

Chief officers

Chief Executive, Becky Shaw

Roads

ESCC Highways on Twitter – latest roadworks, maintenance and gritting

ESCC Highways on Facebook

ESCC Highways on Instagram

Transport for the South East on Facebook - powering the economy, bringing together the area’s transport authorities and local partnerships

Children and families

Information for Families on Facebook

i-go on Facebooka free leisure card for people aged 25 years and under with special needs or disabilities

Adoption Team on Facebook

Fostering team on Twitter

Fostering team on Facebook

Open for Parents on Facebook – support and advice for parents

50 Things to do Before You’re Five on Facebook - promoting activities for families living with children under the age of five

Early Years Improvement Team on Facebook – updates for professionals working in early years and childcare settings

Social work in East Sussex on Facebook - updates for social workers in children’s services

ISEND on Facebook - support and information for parents/carers and supporters of children with SEND from the Inclusion, Special Educational Needs and Disability Service.

CLASS+ on Facebook – support, information and workshop opportunities for families of children and young people with autism

Spectrum – Autism Support on Facebook

Health Visiting and Children’s Centres

Bexhill Health Visiting and Children’s Centres on Facebook – covers Egerton Park Children’s Centre, Sidley Children’s Centre

Eastbourne Health Visiting and Children’s Centres on Facebook – covers Devonshire Children’s Centre, Hampden Park Children’s Centre, Old Town Children’s Centre

Hailsham and Seaford Health Visiting and Children’s Centres - covers Hailsham East Children’s Centre, Seaford Children’s Centre

Hastings Health Visiting and Children’s Centres on Facebook – covers East Hastings Children’s Centre, Hastings Town Children’s Centre, The Bridge Children’s Centre

High Weald Health Visiting and Children’s Centres on Facebook – covers Crowborough Children’s Centre, Heathfield Children’s Centre, Uckfield Children’s Centre

Lewes and Havens Health Visiting and Children’s Centres on Facebook – covers Lewes Children’s Centre, Chailey Children’s Centre, Newhaven Children’s Centre, Peacehaven Children’s Centre, Ringmer Children’s Centre

Rother Health Visiting and Children’s Centres on Facebook – covers Battle Children’s Centre, High Weald Children’s Centre, and Rye Children’s Centre.

St Leonards Health Visiting and Children’s Centres on Facebook – covers Robsack Children’s Centre, St. Leonards Children’s Centre, West St. Leonards Children’s Centre

Nurseries

Cygnets Childcare Centre on Facebook

Rainbow Childcare Centre on Facebook

Young people

East Sussex 3i-D discount card on Facebook

East Sussex 3-iD discount card on Twitter

Spectrum – Autism support on Facebook

Youth Cabinet on Twitter

Youth Cabinet on Facebook

C360 on Twitter - advice for young people

C360 on Facebook

Pictures on Flickr

East Sussex County Council photostream

Historical photos of East Sussex from our libraries team

Libraries

East Sussex Library and Information Service on Facebook

Local and family history

The Keep Archives on Facebookcollections of the East Sussex Record Office (ESRO), the Royal Pavilion & Museums Local History Collections and the University of Sussex Special Collections

The Keep Archives on Twitter

The Keep Archives on Instagram

East Sussex Records Office on Twitter – archives for the county and Brighton & Hove

East Sussex World War One on Twitter – memories and events commemorating the centenary of the First World War in East Sussex

Care and housing

Learning Disability Partnership Board on Facebook

ParentLink on YouTube – videos for parents

Principal Social Worker (ESCC Children’s Services) on Twitter

Arts, leisure and sport

East Sussex Music Service on Twitter - instrumental or vocal lessons at schools in East Sussex

East Sussex Music Service on Facebook

East Sussex Academy of Music on Twitter - offers courses for students aged 16 to 18 in A-level Music, A-level Music Technology and BTEC L3 Music

East Sussex Academy of Music on Facebook

Buzz Active on Twitter – outdoor activities in stunning locations in East Sussex (formerly Spray Water Sports)

Buzz Active on Facebook

East Sussex Cycle Training on Twitter

East Sussex Cycle Training on Facebook

Community

Weddings & Ceremonies in East Sussex on Facebook - weddings, civil partnerships, renewal of vows or any non-statutory ceremony

Weddings East Sussex on Twitter

Trading Standards on Twitter

Trading Standards on Facebook

ESCC Community on Twitter – help for third sector organisations to identify funding needs

ESCC Community on Facebook

Safer East Sussex Team on Twitterworking with our partners to tackle antisocial behaviour and crime

Safer East Sussex Team on Facebook

Business

You’re Hired on Twitter – job and training opportunities for young people

Procurement/Economy on Twitter – doing business with us

East Sussex Strategic Partnership on Twitter – brings together public services, local businesses, community groups and voluntary sector organisations

Enterprise Adviser Network on Twitter – connects schools and colleges with businesses to develop careers education and prepare young people for the world of work

Enterprise Adviser Network on Facebook

Countryside

Dutch Elm disease – East Sussex Elms on Facebook

How we work

Democracy on Twitter – reviewing our services

2. How we use social media (our policy)

Our social media accounts are a quick and easy way to contact us about council services for residents, businesses and visitors to the county.

We want you to receive a high quality service however you choose to get in touch.

Our commitment to you:

  • we will be friendly, polite and honest
  • we will always try to answer your query straight away
  • if we can’t resolve the matter immediately we will give you the name and contact details of the person who will respond
  • we will protect your privacy
  • we will monitor our social media accounts and keep a record of all posts to and from our accounts.

Responding and replying

We try to respond to queries within 24 hours.

Most of our accounts are monitored during normal working hours 8.30am to 5pm (4.30pm on Fridays). See each account for their individual response times.

To keep your personal data private, never disclose information of a confidential nature when you post a message to us.

If your query is serious, urgent, or involves personal details, you might want to telephone or email us instead. If are not happy with a service, here’s some guidance on how to make a complaint.

Liking and following

Please don’t be offended if we don’t ‘like’ or ‘follow’ you on social media. We usually only follow or like people who provide information that is pertinent to our work as a local authority (for example central government accounts, local media, and our partners) or those whose information we can pass on for the benefit of many local people.

There will also be times we’ll need to like or follow an account in order to take part in conversations.

Just because we like or follow someone, retweet or share their information, it doesn’t mean that we endorse them.

Sharing and retweeting

If we share information, we are not necessarily endorsing it.

We try and share or retweet information that we think will be of interest or of use to you, however please don’t be offended if we don’t retweet something you want us to.

Moderation

We reserve the right to keep a record of and remove any contributions that break any of the following guidelines:

  • be civil and polite
  • don’t post messages that are unlawful, libellous, harassing, defamatory, offensive, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive
  • don’t swear
  • don’t post content copied from elsewhere for which you do not own the copyright
  • be cautious about what you retweet: if you share or retweet a tweet with a photo that someone else used without the photographer’s permission, you may be liable to prosecution, just as the original tweeter is liable
  • don’t post the same message, or very similar messages, more than once (also called “spamming”)
  • don’t publicise your, or anyone else’s, personal information, such as contact details
  • don’t advertise products or services
  • don’t impersonate someone else.

If we block your account, this will probably be because you’ve contravened the rules above.

Pre-election period

In the six-week run up to an election, we will continue to publish important service announcements using social media. However during this time, councils have to be especially careful not to say anything that could be seen to support any political party or candidate.

So although we might post less, that doesn’t mean we’re not doing anything. Our work will continue through the pre-election period. We just won’t be talking about it much in the run-up to the election. This is in line with central government election guidance.

Our staff policies

As with our other personnel policies, if you work for East Sussex County Council, please see our intranet for our social media policy for those who it as part of their job, and our policy for those using it in a personal capacity.