Our contact centres

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Coronavirus (COVID-19) – help and support

Visitors to East Sussex County Council buildings are asked to continue wearing face coverings (unless exempt). This will help us protect our customers and staff – your safety is a priority. Lower infection rates will also help us maintain the level of public service we can offer.

Our contact centres telephones are open 8.30am to 5pm (4.30pm on Fridays) unless stated otherwise:

  • Switchboard – 0345 608 0190
  • Library renewals – 0345 608 0195 (automated 24-hour telephone line)
  • Library enquiries – 0345 608 0196 (10am to 5pm, Monday to Saturday)
  • Adult social care – 0345 608 0191 (8am to 8pm, seven days a week)
  • Children and families – 0345 608 0192 (10am to 3pm, Monday to Friday)
  • Highways: roads, pavements and paths – 0345 608 0193 (24 hours a day)
  • Registration service – 0345 608 0198
  • Trading Standards – 0345 608 0197
  • Buses – 0345 608 0194 (Press 1)
  • Waste – 0345 608 0194 (Press 2)
  • Switchboard from overseas – +441273 336 000

Adult social care – Emergency Duty Service

If an adult urgently needs help between 8pm and 8am, please call 0345 608 0191 and select menu option 2 to connect to our Out of Hours Emergency Service.

Children’s services – Emergency Duty Service

Call the Emergency Duty Service out of hours from 5pm to 8.30am (after 4.30pm on Fridays) and during the weekends and bank holidays if you have a serious concern about a child’s welfare that cannot wait until the following working day.

This out of hours service covers East Sussex and Brighton & Hove.

  • 01273 335906 or
  • 01273 335905

School closures: Please do not call the above telephone numbers about school closures or the home to schools transport service. The Emergency Duty Service is for social care emergencies only – headteachers can report decisions about schools closures on Czone.