How to complain about the County Council
Sometimes things go wrong and you may not be happy with the service you receive from us. Please let us know if this happens and we will do all we can to put matters right quickly.
You can find out how to make a complaint below, or read more about the process in our Corporate Complaint Policy.
What is your complaint about?
If your complaint relates to anything in the list below, follow the links to find out about our specific arrangements for these complaints:
- Complain about Adult Social Care
- Complain about a school, college, academy or other post-16 education provider
- Complain about Children’s Services
- Complain about a Councillor
- For all other complaints, follow the process below.
Tell us about the problem
We will acknowledge we have received your complaint within three working days, and aim to provide a full answer within 20 working days. Sometimes it can take longer to resolve issues. If that happens, we’ll explain to you what the options are and how long it is likely to take.
What happens next?
- We’ll investigate your complaint
- We’ll send you a response and we’ll ask for your feedback
- If you’re not happy with our initial investigation, we’ll look in to the points you raise.
What you can do if you're still not happy
If you are not satisfied with our response to your complaint and want to take the matter further, you can discuss your concerns with the Local Government Ombudsman. They will usually only investigate your case after you’ve given us a chance to deal with it. Simply call the LGO Advice Team on 0300 061 0614.
Getting help with making complaints
The Citizens Advice Bureau offer an impartial service and can advise you if you need any help with making a complaint against us. To find out more, please contact your local Citizens Advice Bureau.