About our online payments system

These notes apply only to invoices received from East Sussex County Council.

For enquiries about other types of payment such as parking tickets or copies of birth or marriage certificates for example, please refer to the appropriate team.

Questions or problems

If you have questions about your payment, please contact:

Accounts Receivable Team
Accounts Receivable and Procure to Pay Team
East E
County Hall, St Anne’s Crescent
Lewes
East Sussex
BN7 1UE

Phone: 01273 481280
Email Accounts Receivable Team

Office hours are 9am to 5pm Monday to Thursday, and 9am to 4.30pm on Fridays.

This team can only help with Adult Social Care invoice queries. If you have any questions about the services or items you have paid for, please refer to the contact numbers provided on the invoice.

Credit and debit cards

You can pay with the following cards:

• MasterCard
• Visa
• JCB
• Maestro

We do not accept American Express, Diners, Laser or Solo.

Charges for social care services

We recommend that you avoid paying by credit card unless you are able to repay your balance in full each month. If you are unable to repay your full balance you are likely to have interest payments added to your balance and we are unable to consider these or the subsequent repayments as outgoing expenses when calculating your financial assessment.

Security

WorldPay is a secure website and uses a combination of sophisticated techniques to ensure the security of your data. Their systems are checked by the banking authorities regularly.

Payment

This system only allows payments in full for each invoice – no part payments.

The instruction to take money from your account will be triggered when your card is validated.

Recording your payment

Shortly after your card is validated, you will receive emails to confirm your payment: one from WorldPay and another from us. Please keep these as a record of your payment. Our records will be updated with the details of your payment soon after validation of your card.

Privacy policy

We will hold any data submitted on forms on this site in accordance with the Data Protection Act.

See our online privacy statement.