Coronavirus - community support

What help is on offer?

Many people are being supported by family, friends, carers or neighbours during the pandemic.

For those who do not have anyone to help, community hubs have been set up to ensure that no one is left without support. Contact details for the hubs are further down this page.

There is a lot of information and support available if you need extra help in coping with the effects of coronavirus. This page tells you about the different options available to you.

Finding support for specific issues

Support is available if you need to:

If you need advice on a health issue and aren’t sure what to do, you can use the NHS 111 online service or call 111. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

You can find out more about local information, advice and extra support, including phone numbers, in our leaflet ‘Coronavirus: no on left to cope on their own’, at the bottom of this page.

Getting help from NHS volunteers

You can get help directly from the NHS Volunteer Responders. This service is available for people who have ever been advised to shield, are vulnerable to coronavirus, have caring responsibilities or are self-isolating.

NHS volunteers can help with shopping for food and essentials, collecting prescriptions, or just provide a friendly chat.

If you, or someone you know, would like to register for support from the NHS volunteers please call 0808 196 3646 (8am to 8pm, 7 days a week). Visit the website for more information: NHS Volunteer Responders.

Getting help from a community hub

Community Hubs are here to help people affected by the pandemic who have no one else to turn to.

The trained staff in the hubs will listen to your needs and put you in touch with the group or person best placed to help locally. They can help you with things like:

  • supporting you with options to help you get food and essentials
  • organising a volunteer to help you with shopping for food or essentials, or collecting your prescriptions
  • putting you in touch with a local organisation or group who can help you cope with the impact of coronavirus
  • referring you to local befriending services if you are lonely or isolated and would like someone to talk to.

Contact details for the hubs are further down this page.

Community Hubs are a partnership between the voluntary sector, health service, County Council and District and Borough Councils in East Sussex.

Who can use a community hub?

Anyone who feels they need extra support to cope during the pandemic and has no other way to get help can use a hub. If you’re not sure where to start, the hubs can help signpost you to local options.

People who can arrange online deliveries or get help from family, friends and neighbours should do so.

You might need help because you:

  • are isolating with symptoms of, or have been confirmed as having, COVID-19
  • have been told to isolate as a result of Test and Trace
  • have been abroad and are required to quarantine for a period of time
  • are due to undergo an operation and need to isolate prior to the procedure
  • are anxious about returning to shopping following the relaxation of shielding.

Contact your local community hub

There are five hubs – one in each part of the county. They are usually open during working hours, 9am to 5pm, although this will vary slightly from hub to hub. Each one can be reached online or by phone.


Website: Lewes and Eastbourne Councils
Phone: 01323 679722


Website: Hastings Borough Council
Phone: 01424 451019


Website: Lewes and Eastbourne Councils
Phone: 01273 099956


Website: Rother District Council
Phone: 01424 787000 (option 4)


Website: Wealden District Council
Phone: 01323 443322

Community hubs leaflet

You can also download and print our handy Coronavirus: need help leaflet to use yourself or to distribute in your local area.

This leaflet is also available in 32 other languages.

Extra support information leaflet

For information on who to contact if you need extra support and other useful information, please download our leaflet:

Please email Policy and Strategy Admin to request this leaflet in a different format or language.