Contacting the Single Point of Advice

1. Actions to take before you contact SPoA

If you have concerns about a young person, you must first discuss them with the safeguarding lead in your organisation to assess the level of need using the Continuum of Need.

The Single Point of Advice (SPoA) advises practitioners with concerns reaching Level 3 or 4 (targeted and child protection services) on the Continuum of Need.

The only exception to this is if a practitioner and safeguarding lead manager assess that the child is at immediate risk of significant harm. If so, they should phone SPoA immediately making it clear their concern is about immediate risk.

If the safeguarding lead is not available then the practitioner should contact SPoA immediately.

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