Contacting the Single Point of Advice


Primary, secondary schools and colleges will remain open only for vulnerable children and the children of critical workers.

All other children will learn remotely until February half term.

Early Years settings remain open.

See the coronavirus help and support page.

Apply for your child’s primary school place: If your child was born between 1 September 2016 and 31 August 2017, then they are due to start primary school in September 2021. Don’t miss the deadline on 15 January 2021. If you miss the deadline you are much less likely to get the school you want.

Before you contact SPoA

Discuss your concerns about a young person with the safeguarding lead in your organisation. Assess the level of need using the Continuum of Need.

The Single Point of Advice (SPoA) advises:

  • practitioners with concerns reaching Level 3 or 4 (targeted and child protection services).
  • when a practitioner and safeguarding lead manager assess that the child is at immediate risk of significant harm. Phone SPoA immediately and say your concern is about immediate risk.
  • when the safeguarding lead is not available.
  • practitioners with concerns about a child with emotional, wellbeing or mental health issues. (SPoA is now the contact point for referrals to CAMHS).

What SPoA will ask you

  • Have you checked SingleView to see if an ESCC service is already supporting the child? If so, have you spoken to that service?
  • Who else you have spoken to?
  • details of child/family
  • a summary of your concerns
  • Have you referred to the Continuum of Need?
  • Do you need to report a child protection concern? (forms below)

Reporting a child protection concern using a form

You can report a child protection concern in either of two ways.

Contacting the Single Point of Advice

01323 464222 (Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm)

Out of hours, with serious concerns that can’t wait till the next working day, contact our Emergency Duty Service. 01273 335906 or 01273 335905 – (Monday to Thursday 5pm to 8.30am, after 4.30pm on Fridays, weekends and bank holidays).

Or email 0–

Do not use GCSx email – it is no longer in use.

The Council doesn’t normally offer advice about Level 1 and 2 needs – instead we have a page on advice for families.

SingleView access

SingleView gives partners an overview of Children’s Services involvements, case status and relationships.

For SingleView information and applications go to the ESCC SingleView webpage.