Recovering my files and emails

On 31 October 2022, Google accounts ending were disabled.

If you need access files or emails, please contact your social worker (ask your parent or carer to do so if you are under 16). Your social worker will request for the account to be re-enabled for a short period.

How to find files stored in my re-enabled account

When you’re logged into your re-enabled account, click on the top right options box (it looks like a box with nine dots).

Click on Google Drive.

In Google Drive, click on the folders to see if they include any documents you need.

How to move documents from my old account

You can move files from your re-enabled account to a USB stick.

Or, you could open an email account in the web browser. Then you can attach the files to an email and send it to yourself.

Or, if you have lots of files, you could follow the instructions for Google Takeout to copy your files from Google Account to another.
There are YouTube videos to guide you.