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Accessibility statement

Content that’s not within the scope

PDFs and other documents

Some of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value). Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

Non-HTML documents published before September 2018 do not need to be accessible - unless users need them to use a service.

We have replaced many PDFs and documents with accessible HTML pages. Where documents don't meet the requirements we offer users a contact to request an accessible version or help using it. Where possible, we will replace existing documents with HTML webpages when they are to be renewed.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations - GOV.UK.


Some pages and documents on our site use maps. These are exempt from the accessibility requirements, but where possible we provide the essential information in text as well.