We asked housebound library users what they think of the service they receive and how the service could be improved.
This survey took place between Monday 20 March to Saturday 25 March 2006, and was distributed to people who receive our housebound services from library and volunteer staff.
Please note – this survey didn't include housebound people who get help from friends and family visiting the library for them.
Results
Questionnaires were sent to 337 people and there was a response rate of 43%. The main findings were:
- 88% of customers indicated that the materials they received were good or very good
- 98% of customers were happy with the frequency of their visit
- only 32% found it easy to contact their library. This reflects that most of the contact is through volunteers, rather than directly with library staff.
There was praise for individual volunteers.
Your impact
Following the survey we are looking at how to improve communication between customers and the local library.
Read more about our home library services:
East Sussex County Council