We asked visitors to Bexhill, Eastbourne and Hastings libraries about our reference library services. This survey took place between November 2004 and August 2005.
Results
Our questionnaire found that our reference libraries were used by a wide variety of people, from students to the retired. Users visited for a number of reasons, including studying, making photocopies, or simply to meet people. The results included:
- 10 to 18% of those responding used the reference libraries daily, and 28 to 34% used them 2 to 3 times a week
- 87 to 93% found the information they were looking for
- reference books, newspapers and magazines, and free Internet computers were the services used most
- the majority of visitors were library members – 65% in Eastbourne, 80% in Hastings and 88% in Bexhill
- most visitors using Bexhill and Hastings libraries were local, while 18% of the visitors had travelled to Eastbourne reference library to use the services.
Download the full results below.
Your impact
We are using your comments to improve our reference services. This includes providing access to these reference databases from home:
- Britannica Online encyclopedia
- Newsbank UK newspapers
- Times Digital Archive 1785–1985
- Oxford Dictionary of National Biography.
Read about our research and reference services and resources.
| Acrobat (PDF) |
- Reference library users survey results (100k)
- Results of a questionnaire asking people about our reference services at Hastings, Eastbourne and Bexhill libraries, Autumn 2004-Summer 2005. (5 pages)
|
East Sussex County Council