How we protect and share your information – our information charter

East Sussex County Council needs to hold accurate personal information so that we can provide the best services for you. For most people, this information includes your name, address, date of birth, gender and ethnicity. If you receive social care services from us, we will need to record more detailed information to make sure you receive the best possible care.

We are committed to protecting all personal information, according to the Data Protection Act 1998. All staff have a duty to look after your records and keep what you tell us safe. We will only share your personal information with other professionals when they have a clear need to know as part of their job, and to deliver services to you.

When we ask you for personal information we promise to:

  • make sure you know why we need it
  • only ask for what we need
  • protect it and make sure nobody sees it who shouldn't
  • let you know if we share it with other organisations to give you a better service, and when you can say you don't want that information to be shared
  • make sure we don't keep it any longer than necessary
  • not make your personal information available to external businesses.

In return, we ask you to:

  • give us accurate information so we can plan the best services for you
  • tell us about any changes as soon as possible – such as change of address
  • help us to keep your information up-to-date.

For more details from East Sussex County Council, contact us on 0345 60 80 190 or see our page on data protection.

We are fully committed to the Data Protection Act, the Freedom of Information Act and Information Assurance. If you would like independent advice about data protection, privacy and data sharing issues, contact the Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or phone 0303 123 1113, or visit the Information Commissioner's Office website.