On other websites…

• User satisfaction with local government
• Audit Commission – Local Government Performance

Improving the way we work

Council Plan

Information about the services we provide, planned improvements to them and how they compare with those of similar councils.

How our performance is measured

Independent bodies audit and assess our performance. This section includes details of our Comprehensive Performance Assessment, National Best Value Performance Indicators (BVPI), Local Area Agreement Indicators and progress against our Council Plan.

Improving access to services

Making it easier for people to deal with us.

Improving services using new technologies

Making the best use of technology to improve services for local people.

Equality and diversity

Ensuring equal opportunities for residents and employees.

Local Area Agreement

Identifies priorities for improvement in East Sussex and how these priorities will be tackled in partnership with other organisations.

A Compact for East Sussex

Promoting a co-ordinated approach to providing services in East Sussex.

Managing records and information

Ensuring that our information is properly organised, easily retrievable and confidentially destroyed or moved to an archive when it is no longer needed.