Andrew has a learning disability and goes to college, accompanied by a support worker.
Travelling home on the bus one afternoon, a teenager started swearing at Andrew, saying he shouldn't be allowed out in the community. Humiliated in front of the other passengers, he felt upset and angry about the incident.
Following a call from his support worker, we investigated the situation starting by meeting with Andrew, who agreed to us contacting the police. They watched CCTV footage and confirmed that, while Andrew wasn't physically assaulted, he did suffer verbal abuse and intimidation.
Although they couldn't identify the teenager, the police recorded the event for future reference, and they meet with Andrew to report their findings. Andrew has also had some counselling to help him regain confidence using public transport.
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East Sussex County Council